Super 8 by Wyndham Houston West Katy

Super affordable! Exceptionally clean! Legendary customer service! Professional and courteous staff. Best Katy area Super 8 hotel. PERIOD!! The owner/manager Jams, made me feel so welcome after such a long drive. The room was spotless. The staff was incredibly friendly and warm. The hospitality was the best I’ve experienced in years. The other guests were quiet and respectful. The location and freeway access was super convenient. BEST.EXPERIENCE. EVER!!!

Everything was horrible!!! From the beginning to end and I only stayed 1 NIGHT! -refrigerator had old bugs look like nats. -Roaches!! One crawled across my boyfriends head while we were sleeping. -flies!! -The tub tub had a small roach crawling in it! Overall everything was just filthy about their place!! Would not recommend.

Room smells bad and dirty, service was even worse. I will recommend this place to anyone. This place feels like old dirty country house with a mean housekeeper that does not care about the property or service. It’s like “take it or leave it”

It is just shameful of Wyndham for this to be called by Wyndham. It is the most inhospital hotel I have ever stayed in. WYNDHAM SHOULD BE EMBARASSED. The hotel is relatively clean but dated and some of the plumbing doesn't and appliances don't work well. The first day I was there the toilet overflowed but I was able to fix it and it worked passibly until I left. Then my friend who payed for the room came by to visit me and while she was there the manager called me to say I owed her $10 for my friend visisting for like 30 minutes. The manager is just insanely intrusive. She will unlock your door at any time and start screaming at you. I saw this in other reviews. The checkout time is 11:00 a.m. and at 8:00 she is opening my door screaming at me to leave and threatening to call the police. As I was gathering my things, she started coming into my room and throwing my stuff out into the parking lot. Then while packing up the car a cup of coffee was spilled in the parking lot and as I'm still trying to load up the car, she throws a bucket of water on the spill and me while I am trying to leave, Then, she once again threatens to call the cops. At this point I'm telling her to go ahead and call them because she is getting really crazy, grabbing me by my belt and doing everything she can to provoke an argument. So we leave and say good riddance. But she was not through being the hotel manager from hell nightmare because then I received a call from her telling me that the toilet was messed up and wouldn't flush. She accused me of putting a towel in it, so she was going to charge me $50. I told her good luck because of the way she behaved the entire 3 days, I foresaw her doing such a thing and had already put a hold on my card. Little does she know I have connections with Wyndham that are way higher than she and after the way I was treated I have no problem putting some effort into making sure they are aware of the utter rudeness, complete lack of good common sense and hospitality at this facility.

The manager UNLOCKED MY ROOM AT 11:01 AM Screaming that I needed to get out. She was swarming around OUTSIDE my room at 10:30AM . I was already packing things into my vehicle. (Which is how I spotted her. no biggie cause I was headed out.) While I was leaving ..my daughter decided to just poop on herself it was messy... everywhere... I couldn’t pack her into a vehicle like that. So of course like any mother I changed her. She unlocks my room, barges into my room, comes Inside. And threatened to charge me if I didn’t leave immediately. I pointed to my daughter who I was in the midst of changing, in an empty room, w the CAR OBVIOUSLY RUNNING... She continues to threaten us to leave...she scared my daughter she was screaming so loud!!!! for us to leave like we were harming anyone and threatened to charge us again. I wish she would have just charged us for the extra 5 minutes instead of experiencing her attitude. It was HORRIBLE. Mind YOU THE MICROWAVE WAS EXTREMELY FILTHY & so was the mini fridge. If you have a family do not stop here. Only rating one star cause I have to. I have never experienced this anywhere I’ve stayed. She was so angry I had to write a review. It was ridiculous.