Vienna International Hotel (Huai'an New City) Reviews

Response from Property: A city of canal water charm, thousands of years of poetry and painting Huai'an! Thank you for choosing to stay at Vienna International Hotel Huaian New City Branch. I believe your thoughtful review will be a good reference for other travelers. The noisy cicada forest is more than quiet, and the bird singing mountain is even more secluded. The environment inside and outside the hotel is quiet. The original forest park is a natural oxygen bar. The commercial center Wuyue Plaza is only a 10-minute walk away. Xiaowei welcomes every gentleman and lady to stay at the Vienna International Hotel again.

Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed our service and atmosphere during your stay. Your kind words are greatly appreciated and will be shared with our team.We strive to provide exceptional service and a welcoming atmosphere to all of our guests, and we are delighted to hear that we succeeded in doing so during your visit. We hope to have the pleasure of welcoming you back soon for another memorable stay.

Response from Property: Thank you for your approval, Welcome to visit again.

Response from Property: Dear guest, thank you for choosing Vienna International Hotel and sharing your stay experience. We are very pleased that you have reviewed our facilities, cleanliness and service. We have always been committed to providing every guest with a comfortable and enjoyable stay. Your satisfaction is our greatest motivation, and we will continue to work hard to improve service quality and provide better services to you and every guest. Thank you again for your support and trust, and we look forward to your next visit.

Response from Property: Dear guest, hello, thank you for your evaluation and recognition. We are destined to meet each other. Xiaowei believes that every encounter in life is not easy. I am very happy that I can bring you beautiful memories after parting. Wei is like a spring breeze. The hotel insists on changing every guest and disinfecting every guest. Please recommend us to your friends! Looking forward to your next visit, thank you!

Response from Property: Dear guest, thank you very much for your review of our hotel. We attach great importance to your feedback. We apologize for the problems you encountered during your stay at the hotel. We do have some problems with our air conditioning and fresh air systems, which caused you to feel very uncomfortable during your stay. We are deeply sorry for this. The reason for the problems with our air conditioning and fresh air systems is that the maintenance of our equipment was not timely enough, resulting in equipment failure. We have taken measures to strengthen the maintenance of equipment and ensure the normal operation of the equipment. In response to the problems you encountered during your stay, we have taken specific rectification measures. We will conduct comprehensive inspections and maintenance of the air conditioning and fresh air systems in all rooms to ensure the normal operation of the equipment. At the same time, we will also strengthen employee training and improve employee service levels to ensure that our guests can get a better service experience. Finally, we would like to express our deep apologies to you again. We attach great importance to your feedback and we will take your opinions and suggestions seriously to provide you with better services. If you have any other needs or questions, please feel free to contact us and we will try our best to help you. Thank you again for your support and understanding.

Response from Property: Dear guest, thank you for your review of our hotel. We value your feedback and apologize for any issues you encountered during your stay. First of all, we are glad that you reviewed the size of the room favorably. However, we have also noticed that you are not satisfied with the facilities, services and meals. We have carefully rectified and improved the issues you mentioned to ensure that future guests can enjoy better services and experiences. Regarding the problems of air conditioners not heating, hot water running hot and cold, and windows not being tightly sealed, we have contacted professional maintenance personnel for inspection and maintenance to ensure the normal operation of the facilities. At the same time, we will also strengthen noise control to ensure that guests can enjoy a quiet rest environment. Regarding service issues, we will strengthen staff training and improve service quality and attitude. At the same time, we will also increase the number of waiters to ensure that guests can receive timely service and assistance. We will also strengthen management and rectification of messy situations in the lobby to ensure that guests can enjoy a clean and comfortable environment. Finally, we apologize for the food issues. We have adjusted and improved the variety and quality of breakfast to ensure that guests can enjoy rich and delicious meals. At the same time, we will also strengthen the management and regulation of points redemption to ensure that guests can receive the rights and services they deserve. Thank you again for your review and support. We will continue to work hard to improve service quality and customer satisfaction and look forward to your visit again.

Response from Property: I am your personal butler "Xiaowei". The most precious gift you gave me - a five-star review, is like a bright star in the galaxy of my life. I look forward to meeting you again.

Response from Property: Dear guest, thank you for choosing to stay at our hotel and sharing your stay experience. We are glad to know that you have a good impression of the hotel's environment. We also attach great importance to the room hygiene issues you mentioned. We will further strengthen the management and supervision of room hygiene to ensure that every guest can enjoy a comfortable and clean accommodation environment. Thank you again for your feedback and we look forward to your visit again.

Response from Property: Dear guest, I'm sorry to give you such a bad stay experience. The hotel is undergoing renovations downstairs and we have communicated the working hours with the construction company. We are deeply sorry for your stay experience. We hope you will understand the hotel's difficulties. Regarding your request for a refund, you can speak to the hotel staff in person and we will definitely give you a satisfactory answer.

Response from Property: 一城運河水韻，千年詩畫淮安！感謝您選擇入住維也納國際酒店淮安新城店，您的用心點評相信會給其他旅客非常好的借鑒意見。蟬噪林逾靜，鳥鳴山更幽。酒店內外環境清幽，原生態的森林公園是一個天然的大氧吧，商業中心吾悦廣場步行10分鐘可到達。小維歡迎每一位紳士和淑女再次下榻維也納國際酒店。

Response from Property: 一城運河水韻，千年詩畫淮安！感謝您選擇入住維也納國際酒店淮安新城店，您的用心點評相信會給其他旅客非常好的借鑒意見。蟬噪林逾靜，鳥鳴山更幽。酒店內外環境清幽，原生態的森林公園是一個天然的大氧吧，商業中心吾悦廣場步行10分鐘可到達。小維歡迎每一位紳士和淑女再次下榻維也納國際酒店。

Response from Property: 尊敬的客人，非常感謝您對我們酒店的點評，您的反饋對我們來説非常重要。我們很高興您對我們的環境和服務員的態度給予了肯定，同時我們也深感抱歉，因為房間隔音效果不佳給您帶來了不便。我們深刻反思，這是我們酒店自身的問題，我們會加強隔音設施的改善，確保您的入住體驗更加舒適。同時，我們也會加強對房間衞生的檢查，確保每一位客人都能享受到乾淨整潔的環境。對於早餐無序的問題，我們也會加強管理，提高服務質量。再次感謝您的反饋，我們會一如既往地為每一位客人提供更好的服務，期待您的再次光臨。

Response from Property: 尊敬的賓客：您好!很高興您選擇入住淮安新城店，酒店地處繁華地段，有着都市的熱鬧和方便，酒店自助早餐品種豐盛，美味可口!家，是避風的港灣，是温馨的小窩，是温暖身心的一隅。有愛才是家，酒店一直希望會用自己的貼心和暖心，成為您心中的那個家外之家，期盼您的下次回家！