Huaihua Atour Hotel (Wanda Plaza South High-speed Railway Station) Reviews
Huaihua Atour Hotel (Wanda Plaza South High-speed Railway Station)
Atour Hotel, International Automobile City, South Ring Road, Hecheng District, Huaihua City, Hecheng District, Huaihua, Hunan, ChinaView Hotel Details
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Huaihua Atour Hotel (Wanda Plaza South High-speed Railway Station) Guest Reviews
4.8/5
Excellent
805 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(805)
Positive reviews(798)
Reviews with photos/video(113)
Offers pick-up/drop-offs(101)
Delicious breakfast(77)
Classy environment(65)
Easy to get around(47)
Friendly front desk staff(44)
Close to train station(29)
Perfect for business trips(28)
Nice toiletries(8)
Negative reviews(7)
Guest User
Elegant Queen Room
Stayed in Dec 2024
Solo travelers
72 review
4.5/5
Great
Posted on Dec 21, 2024
Great for a convenient overnight stay in walking distance from the train station. Good choice of breakfast food. Unfortunately window in the room impossible to close because the latch was broken which allowed traffic noise and due to late arrival too much hassle to try to change the room. Otherwise all good.
Response from Property: Hello, dear Duo friends, I’m really sorry to leave you with some regrets during your trip. I will definitely give you a different experience when you come back next time and make your journey more comfortable. Next time Duo’er will work hard and strive for the best. Get your five points praise
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Chan
Superior 2-bed Room
Stayed in Feb 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The receptionists are helpful and friendly.
Rooms and area are clean and feel home
Response from Property: 能夠得到客官的認可朵兒已經很滿意啦~~朵兒家是一羣熱愛服務的小夥伴,您的肯定朵兒定會傳達到每位小夥伴,朵兒們一致堅持“用户第一”的原則,主動為用户排憂解難,是朵兒們共同的追求。期待您下次入住發現朵兒另一方面的優點哦~~期待您下次”回家
叶宝华
Elegant Queen Room
Stayed in Jun 2023
Other
15 review
5.0/5
Outstanding
Posted on Jun 27, 2023
It is near the high speed rail station and the hotel arranged a pick up from the station to the hotel. All in I enjoyed my stay at this hotel. The amenities provided by the hotel is excellent. The room is very clean and very comfortable.
The breakfast (if included) is excellent and the price reasonable. I would not hesitate to stay in this hotel the next time I visit HuaiHua.
Response from Property: 親愛的朵友,能夠獲得您的五星好評和強烈推薦朵兒實在是太開心了!懷化高鐵南站是一家趨於智能化、便捷化、舒適化打造的一家酒店,休息區的【竹居】現有圖書上千本,從親子、旅遊、商業等等各式圖書都有收納哦,看累了大堂還有為客户專享的【自助現磨咖啡】,客房內配有【智能辦公桌】、【全系智能客控】、【超清投屏】、【智能馬桶】,並且酒店離【萬達廣場】、【體育中心】、【國際會展中心】、【懷化科技館】、【懷化海洋館】直線距離都不超過2公里哦,【親子出遊】、【商務出差】、【旅遊中轉】都是很合適的選擇哦,(行政大床房/幾木大床房/幾木雙床房/城景大床房)更享有【全景落地窗】可以俯瞰懷化會展中心片區,盡享懷化城區夜景,還有【亞朵百寶箱】為客户尊享的零食小禮包,祝您無憂無煩,天天開心,記得常回家看看哦~
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Guest User
Elegant Queen Room
Stayed in Jun 2023
Solo travelers
6 review
4.7/5
Amazing
Posted on Jun 25, 2023
The best part by far was that they have dryers!!! As an American living in China I've missed having soft, machine dried clothes. They have a completely free self serve laundry room.
The room was clean and stocked with all necessities and the bed was nice and comfy. The staff were very nice and offered me hot tea and water everytime I was in the lobby.
Its about a 20 minute walk from Huaihua South train station, but other than that the location is unremarkable. Overall I would stay at an Atour hotel in the future.
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Response from Property: 親愛的朵友,能夠獲得您的五星好評和強烈推薦朵兒實在是太開心了!懷化高鐵南站是一家趨於智能化、便捷化、舒適化打造的一家酒店,休息區的【竹居】現有圖書上千本,從親子、旅遊、商業等等各式圖書都有收納哦,看累了大堂還有為客户專享的【自助現磨咖啡】,客房內配有【智能辦公桌】、【全系智能客控】、【超清投屏】、【智能馬桶】,並且酒店離【萬達廣場】、【體育中心】、【國際會展中心】、【懷化科技館】、【懷化海洋館】直線距離都不超過2公里哦,【親子出遊】、【商務出差】、【旅遊中轉】都是很合適的選擇哦,(行政大床房/幾木大床房/幾木雙床房/城景大床房)更享有【全景落地窗】可以俯瞰懷化會展中心片區,盡享懷化城區夜景,還有【亞朵百寶箱】為客户尊享的零食小禮包,祝您無憂無煩,天天開心,記得常回家看看哦~
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Anonymous User
Elegant Queen Room
Stayed in Oct 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Pick-up and drop-off service at Huaihua South High-speed Railway Station, complete facilities, elegant environment, and in-depth services
Original TextTranslated by Google
Response from Property: Crossing the jungle and passing through the buildings, Duo'er will wait with you by the lake and sea, watching the four seasons of the world (づ ̄3 ̄)づ╭~ Atour, the fourth space, achieves a lifestyle!! Atour is committed to creating you Another home during the journey, making your journey more comfortable. It seems that Duo'er is doing pretty well, but we will continue to work hard. Humility makes people make progress. If you need anything, just ask us at any time, Duo'er will be on call and we will definitely satisfy you. The perfect experience must have left your heart, so come "home" often to check it out
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Guest User
Superior 2-bed Room
Stayed in Oct 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Quiet and clean. Xiaopeng’s pick-up and drop-off station for various models is interesting.
Original TextTranslated by Google
Response from Property: Crossing the jungle and passing through the buildings, Duo'er will wait with you by the lake and sea, watching the four seasons of the world (づ ̄3 ̄)づ╭~ Atour, the fourth space, achieves a lifestyle!! Atour is committed to creating you Another home during the journey, making your journey more comfortable. It seems that Duo'er is doing pretty well, but we will continue to work hard. Humility makes people make progress. If you need anything, just ask us at any time, Duo'er will be on call and we will definitely satisfy you. The perfect experience must have left your heart, so come "home" often to check it out
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Guest User
Elegant Queen Room
Stayed in Feb 2024
Family
20 review
5.0/5
Outstanding
Posted on Feb 14, 2024
Yesterday, the room price was consistent with the picture. I was passing through Huaihua during the Spring Festival and ordered Atour. It was not bad. The breakfast was good. The rice noodles were in soup stock and tasted delicious.
Original TextTranslated by Google
Response from Property: Dear Duoyou, hello! Thank you for taking the time out of your busy schedule to give Duoer a five-star rating. Duoer is really happy to see your review. The design concept of our hotel is based on the theme of reading and humanistic photography. High-quality guest room products, meticulous facilities and warm services will bring you a "natural, quiet, warm and simple" healthy lifestyle. All guest rooms are equipped with Plant series high-quality bedding comparable to star hotels, central air-conditioning, and a full set of high-end furnishings. Our breakfast is a buffet that combines Chinese and Western cuisine. We have special scallion noodles and freshly packaged Xiao Chaos, and the response from customers has been very good. Thank you again for your stay and we look forward to your next visit. Finally, I wish you a happy life~
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Guest User
Executive Queen Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 2, 2024
Very good, overall good, very satisfied with the pick-up and drop-off service
Original TextTranslated by Google
Response from Property: Hello, dear friends, we are very happy to be able to bring you the convenience you really need! Really good service actually reaches the hearts of customers! We not only have a self-service laundry room but also a book bar on the first floor! Leisure time , pick up your favorite books, brew a pot of fragrant tea, and have a few friends, drink and sing together, it’s beautiful, it’s beautiful! I look forward to seeing you again in the beautiful days! The hotel is located in the International Automobile City, south of the high-speed railway The station is only 1 km away, and you can pick up and drop off from South Station for free. The hotel has a 24-hour self-service laundry room, gym, and cute robots that are ready to serve you 24 hours a day!
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Guest User
Elegant Queen Room
Stayed in Jun 2024
Other
9 review
1.0/5
Posted on Jun 15, 2024
It's really rubbish. It's so hot that I couldn't fix it even after calling the front desk. This is the most ironic Atour hotel I've ever stayed in.
Original TextTranslated by Google
Response from Property: Dear Duoyou: I am very sorry for causing you any unpleasant experience. I am very sorry that this stay did not give you a satisfactory accommodation experience. If you need any help during your stay or are dissatisfied with the room, please feel free to inform the front desk. , the front desk will notify the relevant departments to handle it for you and coordinate for you. Duoer treats every customer who comes to the store with a normal and sincere and enthusiastic heart, and hopes to serve every customer well.
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Guest User
Superior 2-bed Room
Stayed in Jul 2024
Family
3 review
1.0/5
Posted on Jul 21, 2024
The bedding was itchy and I didn't sleep all night
Original TextTranslated by Google
Response from Property: Dear Duoyou, I am very sorry to bring you an unpleasant experience. During the early check-in period, you can contact the front desk partner at any time. There are people available 24 hours a day. I hope you will have a different experience next time you stay at Atour.
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Olga
Elegant Queen Room
Stayed in Jul 2023
Family
63 review
3.5/5
Posted on Jul 16, 2023
1. Insanely slow check-in - at least 25 minutes at the reception (and this is with bonuses from trip.com - fast). 2. It is stated that they speak English at the reception - they lie, do not speak, laugh. 3. Non-smoking floor. In the morning I woke up from the smell of cigarettes. Although yes, on the doors of this floor it is written no smoking. But no measures are taken (they could write a fine for smoking, maybe it would help). The smell of smoke greatly spoiled the impression of the hotel. 4. The hotel is modern. Clean rooms. Clean linen. It is very pleasant to walk around the hotel, everything sparkles with cleanliness. There is a gym, inside there is water, towels, exercise machines, dumbbells - everything is thought out. There is a laundry - 3 washing machines and 3 dryers with powder. And everything is gorgeous here. Everything is cleaned, not a speck of dust. The room itself - you will admire it, very pleasant. The hotel is gorgeous, with big BUTs. Delight in the hotel itself and minuses of the administration, the people who are the face of the hotel. Make a fine for smoking on some floors and non-smokers will feel comfortable. Open door of the room, people sitting and a stinking corridor. Photos of the rooms are honest, nothing to add.
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Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for staying at Atour Hotel Huaihua South High Speed Railway Station. We sincerely apologize for the inconvenience caused to you. We also apologize for the long time it took to check in. . We will further enhance our training and resources to ensure that the check-in process will be more efficient and faster during your next visit. Regarding the language skills of our staff, we are very sorry for the trouble it has caused you. We will immediately rectify this problem and strengthen language training for employees. We deeply regret the tobacco smell on different floors. We will further understand and strengthen our non-smoking measures to ensure that every guest can enjoy a comfortable stay in a smoke-free environment. Thank you very much for your affirmation of our hotel facilities and cleanliness. We have always been committed to providing guests with a clean and comfortable accommodation environment and will continue to maintain high standards of cleanliness management. We are deeply sorry for the negative impression we have given you. We will take your feedback seriously and take measures to improve our service quality and customer experience. We will further strengthen staff training to ensure that every employee can treat every guest with a friendly attitude and efficient service. Thank you for your recognition and suggestions for our hotel. We sincerely hope that you will choose our hotel again and give us the opportunity to correct our mistakes. If you stay again, please contact our hotel management team directly and we will be happy to provide you with better service. I sincerely wish you a pleasant journey!
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Anonymous User
Elegant Queen Room
Stayed in Oct 2023
Business travelers
4 review
2.7/5
Posted on Oct 9, 2023
The water pressure in the shower was unstable, and the water was hot and cold. No one cleaned it for 2 days. When I knocked on the door, I told the cleaning staff that it needed to be cleaned, but they never came. The previous resident lost something and gave it to me inexplicably. Call and explain there is a problem with the management process. The air conditioning and soundproofing on the first night were very poor, but luckily they gave me a different room. Overall, it does not meet the standards of Atour in other cities.
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Original TextTranslated by Google
Response from Property: We are very sorry that this stay did not bring you a satisfactory accommodation experience. If you need help during your stay or are dissatisfied with the room, please inform the front desk and the front desk will notify the relevant departments to handle and coordinate for you. oh. Duoer treats every customer who comes to the store with a normal, sincere and enthusiastic heart, and hopes to serve every customer well.
Response from Property: 親愛的朵友,您好吖!感謝您在百忙之中給朵兒五分好評,看到您的點評,朵兒真是極高興的。我們家酒店設計理念是以閲讀和人文攝影為主題,高品質的客房產品,設施細緻温馨的服務,帶給您“自然、靜謐、温暖、樸實”的健康生活方式噢。所有的客房均採用堪比星級酒店的普蘭特系列優質床品、中央空調、全套高端的呢。早餐咱家是中西結合的自助早,我們有特色的葱油拌麪和現包的小混沌呢,客人反響都很不錯的。再次感謝您的入住,期待您的下次光臨噢,最後,祝您生活愉快~
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Guest User
Elegant Queen Room
Stayed in Feb 2025
Couples
1 review
4.8/5
Amazing
Posted on Feb 17, 2025
房間乾淨整潔,反饋問題能得到及時解決。工作人員特別熱情,提前一天跟我聯繫,提醒有接送站服務!
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Response from Property: 親愛的朵友您好呀,實在不好意思,給您旅途留下一丟丟遺憾,下次再來,一定帶給您不一樣的體驗,讓您在旅途更加舒心,下次朵兒好好努力,爭取得到你在五分好評