Country Garden Phoenix Hotel Huangshan

Country Garden Phoenix Hotel Huangshan Reviews

Country Garden Phoenix Hotel Huangshan

No.139 Qiyun Avenue, Tunxi District, Huangshan, Anhui, 254000, ChinaView Hotel Details
Country Garden Phoenix Hotel Huangshan
Country Garden Phoenix Hotel HuangshanCountry Garden Phoenix Hotel HuangshanCountry Garden Phoenix Hotel Huangshan
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Country Garden Phoenix Hotel Huangshan Guest Reviews

4.7/5
Outstanding
2101 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2101)
Positive reviews(2057)
Reviews with photos/video(407)
Friendly front desk staff(426)
Large rooms(365)
Delicious breakfast(355)
Convenient parking(119)
Luxurious(62)
Close to train station(37)
Nice bathtub(25)
Delicious buffet(17)
Negative reviews(44)
Anonymous User
Guestroom - Garden-View (Double bed) (Balcony)
Stayed in Sep 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 11, 2023
Nice hotel, nice sleep before going 2 D1N huang shan trip. Will book again next time .
Response from Property: Dear guests: Hello! Thank you very much for sharing your wonderful stay with us. The progress of Country Garden people cannot be separated from the support and trust of every guest. We sincerely hope that you can continue to pay attention to our hotel in the future. We have also been working hard to make every guest who stays at Huangshan Country Garden Hotel feel the highest quality. Our services create a warm feeling of home for guests! We look forward to your continued companionship and support in our future development! I wish your family a happy and prosperous life!
Guest User
Guestroom - Garden-View (2 beds) (Balcony)
Stayed in Aug 2023
Other
16 review
4.0/5
Very Good
Posted on Aug 6, 2023
Big bath room
Response from Property: Dear guests, hello! Thank you for staying at Country Garden Phoenix Hotel Huangshan. The failure to receive your favorable comments must be due to the unpleasant experience during your stay. We sincerely apologize to you! You can clearly tell us the areas that need improvement, and our staff will be on standby 24 hours a day to solve the problem for you. We will also work harder to pay attention to details. We sincerely ask you to continue to pay attention to Country Garden Phoenix Hotel Huangshan. We will let you see something different next time you visit Country Garden Phoenix Hotel Huangshan. We look forward to meeting you next time!
Guest User
Guestroom - Garden-View (2 beds) (Balcony)
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on May 3, 2024
The hotel lobby is very grand, the rooms are large, fully equipped, with balconies, and clean. It is very cost-effective to travel on May Day
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Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Ganzuogandangdihuanhu
Family Friendly Room (Double bed)
Stayed in Apr 2024
Family
56 review
4.7/5
Amazing
Posted on Apr 14, 2024
Because I was traveling with my children, I chose a parent-child room. The room was large and suitable for a family of three. It also had a balcony and a bathtub. The parking lot was large and suitable for self-driving. The breakfast was served for a long time, with a rich variety and good food. The hotel decoration is a bit old, but it is clean and tidy.
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Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Guestroom - Garden-View (2 beds) (Balcony)
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 7, 2024
The hotel environment is very good, the lobby is also beautiful, the breakfast is rich, the room is large, and the decoration is relatively traditional. The Anhui cuisine restaurant next door is affordable and tastes good. It is very suitable for self-driving accommodation. I originally only booked it for one day, but after I moved in, I decided to extend my stay. . recommend
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Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Huangshan Country Garden Phoenix Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile ^_^!
Guest User
Guestroom - Garden-View (Double bed) (Balcony)
Stayed in Apr 2024
Other
5 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Parking in the hotel parking lot is very convenient, the room is large, and the front desk staff is warm and thoughtful! ! Bring your family back next time! !
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Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Country Garden Phoenix Hotel Huangshan continuously strives to create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Huangshan Country Garden Phoenix Hotel looks forward to your visit again!
Guest User
Selected Room (Double bed) (Special promotion)
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The location of the hotel is very good. It is very close to the city. There are supermarkets and pharmacies next to it. It is also very convenient to eat nearby. The room is also large, with complete facilities and rich breakfast. Xiao Wang at the front desk also gave fruits as a gift and helped with the robot. Delivered takeaway to the room, highly recommended
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Guest User
Selected Room (2 beds) (Special promotion)
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 25, 2024
The decoration of the hotel is very beautiful, which makes people feel eye-catching. Xiao Wang at the front desk provided good service and gave free fruits. The room was also upgraded. The room was fully equipped, clean and tidy, and it was a very comfortable stay.
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Anonymous User
Selected Room (2 beds) (Special promotion)
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 27, 2024
The room is very nice, very good, and very comfortable to live in. The dining downstairs is very convenient, there are many delicious foods, and the price-performance ratio is also very high. I love the coriander fried dough sticks at the local restaurant not far away, which is very delicious.
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Response from Property: Dear guest, hello. I am so excited to see your simple but profound praise, and you recognize our service so much! We at the hotel strive to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. The guest's affirmation is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time!
Yeziweicuijuanjuan
Guestroom - Garden-View (Double bed) (Balcony)
Stayed in Feb 2024
Family
42 review
5.0/5
Outstanding
Posted on Apr 6, 2024
I stayed here on the last day of my trip to Huangshan, specifically for my children to play. The hotel is cost-effective. Although it is a little older, it is still at the level of a big hotel, and the decoration style is also unique.
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Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
ydfgentleman
Guestroom - Garden-View (2 beds) (Balcony)
Stayed in Feb 2024
Family
17 review
2.5/5
Posted on Feb 17, 2024
After a day of driving on the highway, I checked in at around 1am. As a result, there was no hot water in the room. I called to repair it. The repairman said that the water pipe next door was broken and I could change rooms. I called the front desk and they said that the robot would deliver the room card. Adults and children were waiting in the room yawning. After waiting for more than ten minutes, the robot did not deliver the room card. When I went to the front desk, I saw that the robot was parked there and the room card was not delivered. I guess the front desk had forgotten that someone was still waiting for their room card in the cold and sleepy early morning. No matter how good the hardware decoration is, if the service can't keep up, the grade can't be improved.
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Response from Property: I am sorry to bring you a bad experience on this trip to Huangshan. Due to the sudden water pipe rupture and water leakage in the next room, there is no hot water in your room, and the room card for changing rooms was not delivered in time. I deeply apologize for this; the hotel will focus on your feedback as a project that needs to be improved in the future, inspect and rectify the water supply system, and train the front desk staff to provide timely and effective services. I apologize to you again, and welcome you to come to Huangshan next time. I will definitely give you a different experience. I wish you and your family a happy Chinese New Year and happiness and health! (Wu Jie, Technical Support Manager of Huangshan Country Garden Phoenix Hotel)
Guest User
Guestroom - Garden-View (2 beds) (Balcony)
Stayed in Feb 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The lobby front desk was very welcoming. We booked a room on Ctrip a few days in advance. The discount during the Spring Festival holiday was quite large. We enjoyed the free room upgrade service. We checked in early and actually got it. We upgraded to a view room. As soon as we checked in, we were given a box of fresh fruit. There were not enough slippers and toiletries for two children. We told the front desk and they arranged it immediately. They also added a quilt. The service was very thoughtful and I felt very caring. As soon as I entered the room, the air conditioner was turned on early. In winter, I was wearing a lot of clothes and it was as hot as a sauna. The heating effect was very good. The room was very large and had an independent balcony. It was not depressing for four people. The bathroom had an independent shower room and bathtub. The hot water supply was sufficient. I took a hot bath to relieve my fatigue and relieve stress. The hotel is not far from Tunxi Old Street. It is very convenient to drive or take a taxi back and forth. It is just a few traffic lights away. There are both Chinese and Western breakfasts, with a full variety and good taste. It is very practical. The hotel service is very professional, down-to-earth and warm. I will stay at their home next time I come to She County!
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Response from Property: Thank you for your thoughtful comments. We also always believe that we can do a good job with our heart and pursue the ultimate service. We are willing to share the joy of growth with you on the road and bring you more surprises and touches. You are welcome to come home often!
Guest User
Guestroom - Garden-View (2 beds) (Balcony)
Stayed in Feb 2024
Family
9 review
4.5/5
Great
Posted on Feb 22, 2024
The hotel is European style. Although the facilities are old, it is generally good. The rooms are large and the bathrooms are large. During the Chinese New Year, each room was given fruit as a gift. The service attitude is also very good. The breakfast restaurant environment is average, with large round tables and few dishes, especially drinks and coffee. Soy milk was only available after repeated reminders. I hope the quality of breakfast can be improved. Convenient parking, good value for money, 20 minutes drive from Chengkan Ancient Town, good reviews. I didn't see the promised free tickets to Qiyun Mountain, but I didn't go anyway, so forget it. Outside the view room is a platform where you can't see anything.
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6/8
Response from Property: Dear guest, we are very sorry for some unsatisfactory aspects of your stay. Thank you very much for taking the time to provide us with feedback. The hotel has completed the arrangement of the western-style tables in the breakfast room on February 22, and has also adjusted the breakfast products. By the way, we apologize for not giving you the Qiyun Mountain tickets in time. We hope that you or your family will contact the hotel next time you come to Huangshan, and we will make up the tickets for you. I wish you a happy life and a happy family!
Anonymous User
Selected Room (2 beds) (Special promotion)
Stayed in Feb 2024
Family
8 review
1.0/5
Posted on Feb 15, 2024
This time I specifically want to complain about the poor service attitude of the front desk. After checking in, I asked if I could change rooms, and they said that the last room was full. I said that I would stay for one night first, and it was not possible to change the next day. Later in the middle of the night, the air conditioner in the room was too noisy. I called and asked them to listen to the outdoor unit. The air conditioner in my room was turned off. Later, the maintenance worker came and said that it was the room next door. There was no way. I went to the front desk again and she was willing to change the room. I went to bed at almost 2 o'clock. In particular, the water temperature in the shower room was too unstable, the facilities were too old, and the sound insulation was very poor.
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Response from Property: Dear customer, First of all, thank you for taking the time to provide us with feedback. We value your opinions and are deeply sorry to note that you have questioned the service quality of our front desk girl. We sincerely accept your feedback and regard it as a driving force for improvement. We are deeply sorry for the problem you raised, and we also admit that this is not the norm for the service quality of our hotel. Our front desk girl may not have met your expectations in this service, perhaps because her communication skills, service attitude or familiarity with the business needs to be improved. Thank you again for your feedback, we value your opinions and suggestions very much. We will work hard to improve our service quality to meet or even exceed your expectations. (Cheng Siqi, Deputy Manager of the Front Office Department of Huangshan Country Garden Phoenix Hotel)
octopus423
Guestroom - Garden-View (2 beds) (Balcony)
Stayed in Feb 2024
Family
11 review
2.5/5
Posted on Feb 14, 2024
Conscience comments. I booked a room for more than 600 yuan during the Spring Festival, and at least the room was guaranteed to be warm. First, the balcony door of the room cannot be closed, and the cold wind in winter is very cold. Second, the air conditioner is not a central air conditioner, it is a vertical air conditioner. It is still very cold when it is turned on to 29 degrees at night. The scariest thing is that there is no air conditioning in the bathroom in winter! No air conditioning! Third, the bathroom has no air conditioning and is very cold. The water heater for bathing is hot and cold, and you have to manually adjust the cold water and hot water. It is really hot and suddenly cold, and the child screams after washing. Fourth, there was a puddle of black on the ground beside the bed, which was stuck to the child's socks. A closer look revealed that the cloth under the bed had oxidized over time. During the Chinese New Year, there are many people, which is understandable. But in winter, I am really freezing.
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Response from Property: Dear guest: Hello, we deeply apologize for the bad influence caused by our problems on your trip. We will continue to improve our hardware and service level through the problems you mentioned. We have made the following rectifications on the 4 problems you reported: 1. Check and maintain the doors and windows to ensure the sealing effect of the doors and windows in the room. 2. Check and adjust the cabinet air conditioner. Because the room is large, the temperature will rise slowly. We will turn on the air conditioner in advance to ensure the heating effect. 3. The engineering department has checked the water supply equipment and pipelines, and some water supply equipment has been included in the plan for upgrading and transformation to ensure a stable hot water supply. I apologize to you again, and welcome you to come to Huangshan next time. I will definitely give you a different experience. I wish you and your family a happy New Year and happiness and health!