Selina Huaraz

Había caca de rata en la cama y mesa de noche, nos cambiaron de habitación y en la segunda noche (que fue ofrecimiento de ellos) su personal nos abrió la puerta del cuarto para decirnos que debíamos habernos ido. No tocaron la puerta, de frente con su llave abrieron la puerta que estaba cerrada con seguro por dentro pues nosotros estábamos durmiendo. De terror!

The decoration of the hotel is nice, rustic and cozy, they have a good common atmosphere, like the kitchen where you can easily prepare whatever you like the most 🤭, and they carry out daily activities, the rooms are small, ideal for a short stay, the location is a A short walk from the square will be 20 minutes, I recommend it because it is in accordance with quality/price.

The facilities and rooms are well maintained, the beds are comfortable and the atmosphere in general is welcoming. The staff is friendly and willing to help with whatever you need. I do not recommend adding breakfast, it is horrible and without options, according to what they told us they will improve starting September 15.

Very bad experience, not recommended at all, the administrators drank alcoholic beverages while serving the guests, the rooms do not look like the ones shown in the photos, the price is not worth the type of rooms they offer, the street when leaving is not lit at all, made the place quite dangerous. I would never return

To flee ! The 2 points are only for the location and the hotel and its setting. The service is pitiful, with employees preferring to drink coffee and play Candy Crush behind the counter rather than deal with customers. We have to clear the tables of previous customers ourselves to be able to sit down, although there are two servers behind the bar. On average 45 minutes of waiting every morning for breakfast, which never matched what we had ordered, and although marked in the formulas, there was a lack of fruit juice and butter for 4 days. A bit like the basis of a breakfast... For our only dinner there, the only couple in the dining room, we waited 1 hour 15 minutes, to end up picking up our dishes which were cooling on the counter. What can we say about the quality of the welcome and the information given? Well we remain in the same dynamic, not worthy of an establishment open to the public! And of course we don’t forget the “little party” organized for the employees on a Friday evening, music so loud that it makes the decibel limiter ring. And this until 2 a.m. A horror ! Too bad, when you see the frame...