To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(105)
Positive reviews(104)
Reviews with photos/video(38)
Awesome stay(46)
Friendly owner(30)
Awesome rooms(25)
Clean and tidy(22)
Delicious breakfast(19)
Loved the view(16)
Convenient for shopping(10)
Located downtown(5)
Negative reviews(1)
Steven
Premium Room
Stayed in Jul 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Jul 23, 2024
From check in to check out this was an excellent and professional Hotel with superb staff and attention to detail.
I had booked a Premier room which was huge and overlooked the city. The bed was enormous, comfortable and with the most luxurious pillows.
The room was equipped with everything one could need; Large TV (I always bring Movies) with Netflix etc, minibar, coffee facilities and a desk to work at.
The Sky bar is excellent for an evening drink and again the staff are super accommodating.
Every single member of staff that I encountered were welcoming and professional and I felt valued as a guest at all times. I would highly recommend staying here.
The hotel is very central with walking street being 6-7 minutes stroll and the Citadel a 25 min walk.
Response from Property: Dear Mr Steven, Thank you so much for your wonderful review! We are delighted to hear that you had an excellent experience from check-in to check-out and that our staff's professionalism and attention to detail made your stay memorable.We're thrilled that you enjoyed your Premier room and found it spacious and well-equipped. It's great to know that the comfortable bed, luxurious pillows, and room amenities met your expectations. We're also glad you enjoyed the Sky Bar and found our staff accommodating throughout your stay.It's wonderful to hear that you felt valued as a guest and appreciated our central location. We are grateful for your high recommendation and look forward to welcoming you back on your next visit.Best regards,Trung Nguyen Thanh (Ethan)Duty Manager
Faith jun
Two Bedroom Deluxe
Stayed in Jun 2024
Family
28 review
4.7/5
Amazing
Posted on Jun 7, 2024
Everything was almost a perfect state, just slightly a title more to reach perfect, found a finger nail under the blanket hope they will be more careful when they clean the bed
Response from Property: Dear Valued guest, Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you found nearly everything to be in an almost perfect state during your stay.However, we sincerely apologize for the oversight you encountered with the cleanliness of the bed. Please rest assured that we take such matters very seriously, and we have addressed this issue with our housekeeping team to ensure it does not happen again in the future.Your comfort and satisfaction are our top priorities, and we appreciate your understanding and patience. We look forward to welcoming you back and providing you with an impeccable stay next time.Warm regards,Trung Nguyen Thanh (Ethan)Duty Manager
Guest User
Premium Room
Stayed in May 2024
Couples
12 review
5.0/5
Outstanding
Posted on Jul 10, 2024
great location + comfortable room
a shopping mall locates at just a 5-minute walking distance
Response from Property: Dear Valued guest, Thank you for choosing our hotel for your stay and for taking time to share your feedback. We are pleased to hear that you found our location advantageous and the rooms comfortable. It is also gratifying to know that the proximity of the shopping mall, being just a five-minute walk away, contributed to your convenience. We look forward to the opportunity of welcoming you back in the near future.Warm regards, Trung Nguyen Thanh (Ethan)Duty Manager
Anonymous User
Deluxe Room
Stayed in Apr 2024
Couples
8 review
5.0/5
Outstanding
Posted on May 4, 2024
Hotel with varieties of facilities
Clean and spacious
The breakfast is superb.
Response from Property: Dear 豪华房Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our range of facilities met your expectations. Maintaining cleanliness and providing spacious accommodations are top priorities for us, and we're delighted that you found them to your satisfaction. As for breakfast, we're thrilled you found it superb! We believe starting the day with a delicious meal sets the tone for a great day ahead. We appreciate your feedback and hope to have the pleasure of hosting you again in the future!Warm Regards!Huyen Tran(Mrs.)Duty Manager
MATTHEW IAN
Premium Room with View
Stayed in Feb 2024
Family
6 review
5.0/5
Outstanding
Posted on Feb 6, 2024
The nicest hotel in Hue! Very comfortable large beds and extremely friendly staff. We loved this hotel. Best in Vietnam so far.
Response from Property: Dear Matthew Ian,Thank you for taking the time to share your experience at Melia Vinpearl Hue. We are delighted to have provided you with a positive experience . Besides, we are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,Hotel Management
Guest User
Deluxe Room
Stayed in Jan 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 2, 2024
The staff are friendly.
Breakfast is various and fresh.
We had a good time there.
Would like to recommend it to others who travel to Hue.
6/9
Response from Property: Dear Valued guest,Thank you for taking the time to provide feedbacks for your stay at Melia Vinpearl Hue It is our honor to read your wonderful feedbacks and we believe you had a great stay here. Your positive comments for breakfast and our staff performance will definitely encourage us to continuously deliver the best experience to our guests. Once again, thank you for staying with us and we look forward to welcoming you back soon. Best regards, Hotel Management
Grape1234567
Deluxe Room
Stayed in Dec 2023
Travel with friends
6 review
4.7/5
Amazing
Posted on Dec 28, 2023
hotel is exceptionally clean and comfortable. breakfast was decent and acceptable
Response from Property: Dear Grape1234567Thank you for giving us such a valuable feedback. We are delighted that you enjoyed our services, our dedicated staff will be pleased to learn of your high praise. It will provide them with great encouragement to keep delivering our guest excellent services.We all looking forward to welcoming you back again in the near future.Best regards,Hotel Management Team.
Hans Xin
Premium Room with View
Stayed in Oct 2023
Family
10 review
5.0/5
Outstanding
Posted on Oct 19, 2023
Melia located in the centre of Hue, very convenient for dining, shopping and night life
The view from the hotel is fantastic, oversee the perfume River
Breakfast is amazing provide local flavors while also have international choices
Response from Property: Dear Mr. Haohui, Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience. This is a priceless gift for all hotel staff. We are still trying every day to improve our service even more. Once again, thank you very much, and welcome you back in near future. Sincerely, Hotel Management
Guest User
Deluxe Room
Stayed in Oct 2023
Business travelers
23 review
5.0/5
Outstanding
Posted on Oct 9, 2023
Hotel is great ! Everyone is helpful and accommodating. View is especially nice if you are on the high floor.
Response from Property: Dear Valued Guest, Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience. This is a priceless gift for all hotel staff. We are still trying every day to improve our service even more.Once again, thank you very much, and welcome you back in near future.Sincerely,Hotel Management
Vovan
Two Bedroom Deluxe
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Great location in the center of Hue. Hotel is modern and beautiful The best view of the city. Connecting rooms very convenient for families.
Response from Property: Dear M. Vovan, Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our hotel's great location in the center of Hue and found our modern and beautiful facilities to your liking. It's wonderful that you appreciated the stunning views of the city and found the connecting rooms convenient for families.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,Thanh Trung Nguyen (Ethan)Duty Manager
tenzing dash
Premium Room
Stayed in Aug 2023
Business travelers
69 review
4.7/5
Amazing
Posted on Aug 20, 2023
Hotel have the most stunning view in all of hue city, all room have a panaromic view of the city, rooms are spacious and well equipped, big bath and bed. Breakfast was top Notch upto standard still can do better especially in Coffee sections... Wonderful spa and swimming... Rooftop bar and panaromic view multi cuisine restaurant... If you are traveling to hue... This 5 star hotel is the perfect choice...
6/8
Response from Property: Dear Valued Guests, Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience. This is a priceless gift for all hotel staff. We are still trying every day to improve our service even more. Once again, thank you very much, and wish you have a nice experience during your visit. Sincerely, Hotel Management.
Alvin
Premium Room with View
Stayed in Oct 2023
Business travelers
6 review
4.5/5
Great
Posted on Oct 17, 2023
Best in Hue, good service and clean.
Response from Property: Reply from the property:Dear Valued Guest, Thank you for taking the time to share your experience at Melia Vinpearl Huế. We are delighted to have provided you with a positive experience. This is a priceless gift for all hotel staff. We are still trying every day to improve our service even more. Once again, thank you very much, and welcome you back in near future. Sincerely, Hotel Management
nathanielkempster
The Level Premium Room With Views
Stayed in Jan 2024
Travel with friends
13 review
4.0/5
Very Good
Posted on Jan 5, 2024
Great, worth getting The Level upgrade. Carpet was far from clean, though. A good hoovering would not go a miss.
Response from Property: Dear Mr Nathanielkempster, Thank you for choosing to stay with us and sharing your review.We are so happy to read that in general you have a great time with us.Regarding to the carpet's cleanliness issue, apparently, we will take a deep look into that and correct the issue right away.We wish you wealth and health and look forward to welcoming you back in the near future.Sincerely,Hotel Management
virginia a
Deluxe Room
Stayed in Dec 2023
Couples
3 review
5.0/5
Outstanding
Posted on Dec 30, 2023
What gives this hotel a 5 star rating is the friendly staff and service. Room was very nice. Breakfast was a buffet with plenty on offer. Spa was excellent.
Response from Property: Dear Virginia A.Thank you for taking the time to provide feedbacks for your stay at Melia Vinpearl HueIt is our honor to read your wonderful feedbacks and we believe you had a great stay here.Your positive comments for food quality, hotel facilities, Spa and staff performance will definitely encourage us to continuously deliver the best experience to our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Best regards,Hotel Management Team.
Robert
Premium Room with View
Stayed in May 2024
Couples
9 review
5.0/5
Outstanding
Posted on May 3, 2024
Very friendly staff and nice rooms. Breakfast was great.
Response from Property: Dear Mr. Robert,We're thrilled that you found our staff very friendly and enjoyed your stay in our nice rooms. It's also fantastic to hear that you loved the breakfast! Providing exceptional service and comfort is our top priority, and we're delighted that we could make your experience memorable. We look forward to welcoming you back for another enjoyable stay!Warm Regards!Huyen Tran (Mrs.)Duty Manager