Thaili Cloud,Huizhou

Thaili Cloud,Huizhou Reviews

Thaili Cloud,Huizhou

Near Roundabout Road, Huidong, Guangdong, ChinaView Hotel Details
Thaili Cloud,Huizhou
Thaili Cloud,HuizhouThaili Cloud,HuizhouThaili Cloud,Huizhou
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Thaili Cloud,Huizhou Guest Reviews

4.4/5
1608 review
Verified reviews
Location4.5
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(1608)
Positive reviews(1497)
Reviews with photos/video(805)
Nice sea view(161)
Friendly front desk staff(152)
Great swimming pool(99)
Has an infinity pool(52)
Close to amusement park(22)
Children's pool available(20)
Negative reviews(111)
SHIN
Fluorescent Forest Front Sea View Double Bed Room
Stayed in May 2024
Family
10 review
3.2/5
Posted on May 26, 2024
When checkin hotel, I feel that they don't have enough experience for foreigners with many cases. But JK is working for the front-desk and he tried to help whenever I have some questions. He was best & best service for us. Thanks for his effort during staying for 3 days. Hotel is not busy due to no eason. Agreed that this hotel is for Instagrammable Hotels in Huizhou as Trip.com marked. Nice view. But total 3 buidings are doing construction. only one hotel is working. There is only one resturant in hotel but Chinese menu with no photo & no room service. So we went there every time during staying for 3 days. When I reviewed the website of Ctrip, it seems to be very close between hotel & beach. But it's so far to go to beach by walk even if they are serving the electric cart. There are many nails in the room insted of fixing tower hanger in bathroom, No drawing in room(just nails on bed & desk). And no handle inside shower booth. And there are many molds the end of each corner on ceiling. Also smells like mold if Airconditioner turn off. I am sure this hotel will be nice in the future when other 3 buildings open.
6/7
Response from Property: Thank you for your valuable comments, and apologize for the lack of service, facilities and surrounding experience in our hotel. For language communication issues, we are improving the level of international services. Restaurant we will add photos and categories, room service will also be available as soon as possible. For travel inconvenience, we will update the map and provide more detailed guidance. With regard to room facilities, we will check and make corrections. Your feedback is very important for us to improve, and we look forward to providing you with a better experience in the future.
Guest User
Elegant 2-bed Room
Stayed in Jul 2024
Family
1 review
4.0/5
Very Good
Posted on Jul 12, 2024
黄键literally safe my life by giving me a drive while a couldn’t managed to grab any taxi after waiting for one whole hour. Thanks so much for the big help. He is the star of the hotel!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Chanté Devnarain
Elegant 2-bed Room
Stayed in May 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on May 19, 2024
Friendly & helpful staff. Amazing breakfast buffet with a variety of options both western & Chinese. All the food was delicious! Rooms were spacious & tastefully decorated. Soft bath towels & robes. Ocean view rooms & great amenities. There are 3 pools and a private beach area, the hotel provides a shuttle down to the beach. Excellent service.
Response from Property: Dear thank you for the recognition and appreciation of our hotel, your satisfaction is our continuous progress of power. If you have any suggestions for improvement or need help, feel free to give us feedback, one-stop service look forward to your visit again, I wish you a happy!
Anonymous User
Light Luxury 2-bed Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 4, 2024
Terry's service is very good and clean, but it's noisy around here. Cost-effective, worth recommending. The next day's breakfast was also very good, on the whole very satisfied. The price is also very good. Recommendations
Response from Property: Dear guests, Thank you for your positive comments and valuable suggestions. We are very pleased that you are satisfied with Terry's service and cleanliness, and we are sorry that you found the environment a little noisy. We will investigate and upgrade the sound insulation facilities as soon as possible to ensure that every guest enjoys a peaceful rest. We are deeply gratified by the affirmation of breakfast and price, and your satisfaction is our greatest pursuit. Looking forward to your next visit, we will do better.
Jeanri
Light Luxury 2-bed Room
Stayed in Sep 2023
Family
4 review
5.0/5
Outstanding
Posted on Oct 27, 2023
We had a wonderful time! Family consisting of 3 generations and there was something to do for everyone. We loved having the access to a photographer, delicious foreign breakfast, beautiful pools, private beach and good hospitality!
6/7
Response from Property: Thank you very much, dear, for coming to the beautiful Shuangyue Bay~ The hotel is on the west coast of Shuangyue Bay, which is the best place to enjoy the sunset over the sea. The hotel project is also equipped with [One Drop of Water Library, Cliff Art Museum, Platform, and Platinum Beach] check-in attractions that are very suitable for checking in and taking photos. Leisure and entertainment facilities also include [Children's Water Park, Rock Infinity Pool, and Indoor Children's Park]. It’s a great place for families to take care of their children, and there’s also a [ethnic Wa ethnic minority song and dance performance] where you can enjoy the holidays together. Satisfaction is not the end point, surprise and expectation are our goals. Taili employees will strive to create value for customers with service. The beautiful scenery of the mountains and sea remains the same. The hotel will strive to do better and we eagerly look forward to your visit again to witness our progress.
Guest User
Fluorescent Forest Front Sea View Double Bed Room
Stayed in Nov 2023
Couples
42 review
3.5/5
Posted on Jan 4, 2024
The hotel is ok ok..the beach is far ..have better options in huidong
Hajagh
Summit Glow Front Sea View Family Suite
Stayed in Aug 2023
Family
3 review
5.0/5
Outstanding
Posted on Aug 30, 2023
Such a beautiful hotel , service is good as well the staffs been so helpful and friendly . Terry was very helpful and always answers questions. I highly recommend it . The swimming pool is clean and have a lovely view 🌅
Olya
Fluorescent Forest Front Sea View Double Bed Room
Stayed in Jul 2023
Couples
4 review
5.0/5
Outstanding
Posted on Jul 29, 2023
Nice location on the hill with a beautiful sea view. The room is spacious and we loved the balcony , just wish there was a bathtub. The pool with the amazing view and there is the access to the beach that wasn’t crowded when we were there, but you can see cows in the evening 😍 the breakfast was mostly Chinese but westerners can find something to eat too, the most important thing is that they had coffee😂 the area with other seafood restaurant is a bit far, need to go by taxi around 5-7 mins
6/9
Response from Property: Thank you very much dear for coming to the beautiful Shuangyue Bay~ The hotel is located on the west coast of Shuangyue Bay, which is the best place to enjoy the sunset and sunset over the sea. The hotel project is also equipped with [One Drop of Water Library, Cliff Art Museum, Seeing Platform, Platinum Beach] check-in attractions are very suitable for punching in and taking pictures. Leisure and entertainment facilities also include [Children's Water Park, Rock Infinity Pool, Indoor Children's Park] Yes It is a good place for families to bring their children, and there is also [Minority Wa Customs Song and Dance Performance] to enjoy the holiday together. Satisfaction is not the end, surprises and expectations are our goals, Taili employees will strive to create value for customers with services. The beautiful scenery of mountains and seas remains the same, and the hotel will strive to do better. We look forward to your visit again to witness our progress.
無名旅遊人
Elegant 2-bed Room
Stayed in May 2024
Couples
18 review
5.0/5
Outstanding
Posted on May 21, 2024
I have a Good experience in this hotel
Response from Property: Thank you very much for your appreciation, your satisfaction is our greatest pursuit! If you have any other needs or suggestions during your stay, please feel free to give us feedback, and we will try our best to provide better service. Looking forward to your visit again, I wish you a pleasant trip!
Guest User
Light Luxury 2-bed Room
Stayed in Jun 2024
Travel with friends
2 review
2.7/5
Posted on Jun 11, 2024
Its too wet n high humidity
Response from Property: Your feedback is appreciated, Dear Guest. We apologize for the humidity problems you feel in the room, we will immediately check and adjust the air conditioning and dehumidification equipment to ensure that your accommodation environment improves as soon as possible. If you have any need, please feel free to contact us, we will try our best to provide a comfortable experience. Looking forward to your visit again.
Ooi
Fluorescent Forest Front Sea View Double Bed Room
Stayed in Apr 2023
Solo travelers
3 review
4.5/5
Great
Posted on Apr 21, 2023
For some reasons, the air conditioning fan too noisy, majorly impacting the sleep for 2 nights actually. If were to stay for 3rd night, would have plan to request for a room change though.
Alexandre Castel
Summit Glow Front Sea View Twin Room
Stayed in Oct 2022
Travel with friends
5 review
3.0/5
Posted on Dec 10, 2022
The concept and the hotel spirit are really nice on the paper but the hotel is not finished and surrounded by constructions
Response from Property: Dear guests, thank you very much for your recognition and true evaluation, giving the hotel a great encouragement and motivation for progress. The hotel currently has A Water Library and Cliff Art Museum, Platinum Beach and other attractions, recreation and entertainment facilities have Petal Pool, Children'sWater Park, Rock Boundless Sky Pool,Chess Room, KTV, and so on, more facilities are being improved. Satisfaction is not the end of Thaili Cloud, surprise and sincerity is our goal, Thaili 's staff is also happy to become family with our dear guests, looking forward to your next home, also look forward to the next can provide you with a more comfortable holiday environment ~
TIHA jeans
Summit Glow Front Sea View Twin Room
Stayed in Aug 2024
Couples
37 review
4.0/5
Very Good
Posted on Sep 6, 2024
Not bad
Response from Property: thank you very much for your feedback, "Not bad". Your satisfaction is our unremitting pursuit. Please let us know if there is anything you need to improve or an area you are particularly satisfied with. We are committed to providing the highest quality accommodation experience. Looking forward to your next visit and continue to welcome you as a distinguished guest of our hotel!
Guest User
Elegant 2-bed Room
Stayed in Sep 2024
Couples
5 review
4.0/5
Very Good
Posted on Sep 13, 2024
The room is spacious, the furniture and equipment are new, the air-conditioning is cold enough, and you can watch the sunset facing the sea; the breakfast buffet is not rich, but it is filling; because the occupancy rate is not high, there is no buffet in the evening and there are not many choices of dishes.
Original TextTranslated by Google
6/19
Response from Property: Dear guest, Thank you for your review. We are very happy to hear that you are satisfied with the room. The room is spacious, the facilities are new and the air conditioning is excellent. We will ensure that it is resolved as soon as possible. Improving the dining experience is our top priority. Regarding breakfast, we will actively adjust and strive to provide more diverse choices to meet the taste needs of different guests. At the same time, we are deeply sorry for not being able to provide a rich buffet dinner. We plan to introduce more choices and special dishes in the evening to enhance the dining experience. Please try our improvements when you stay again. We look forward to your satisfaction and recommendation. Thank you for your valuable comments. Hotel Team
Guest User
Elegant 2-bed Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Facilities: Complete, infinity pool, children's water park, arcade, art gallery, and a drop of water book are all available. Hygiene: Clean, Environment: Luxurious, the hotel is on the top of the mountain with a wide view. There is a free sightseeing bus every ten minutes. Going downstairs is the Platinum Beach, the sand is very fine, and the blue-green sea water is very beautiful. Service: The front desk staff warmly received us, and we especially thanked 🥰 Xiao Yuan for her thoughtful help. The information she sent about the opening hours of the hotel's supporting facilities was very helpful, and she also gave us biscuits, water, and dolls when we checked out.
Original TextTranslated by Google