Hotels near Ramat Shalom - sinagoga, Huixquilucan

Hotel service in general, the laundry service requires me to pay the money and then send the clothes back, the communication is delayed for an hour before and after, and finally find the supervisor to solve the problem.

A great place to stay****, the room was very spacious, everything was clean, the staff was very friendly and efficient. The view from the terrace is very beautiful.

We had a fantastic stay at Virgilio, and can't recommend it enough. The deciding factor in booking was that when I called the hotel, someone at the property actually answered - it wasn't an answering service half a world away. That was my first impression and that personalized attention was a trademark throughout our stay. The concierge, Angel, communicated with me in the lead up to our trip and booked our airport pick up and several excursions through a local guide. Angel was exceptionally attentive and communicative and ensured everything was arranged prior to our arrival and throughout our visit. I was so grateful to have someone local make all the arrangements through a trusted source. Our local guide was wonderful, picking us up for outings to Coyoacan and Xochimilco as well as to Teotihuacan and the Maria de Guadalupe Basilica. Our room was modern and newly updated, clean and we had a great balcony that faced one of the smaller side streets. The pool and rooftop balcony were wonderful property amenities where we loved to hang out in the afternoons and evenings. The hotel restaurant, Pepe, had wonderful food with exceptional staff; we especially enjoyed their daily happy hour from 5-6 p.m., which included wine, an appetizer and juice for our kiddos.The location of the hotel is in an ideal part of Polanco, close to everything and very safely walkable. We were traveling with small children and the staff went out of their way every single day to make sure we were comfortable. From the front desk to the restaurant staff, every person who worked there was so hospitable and kind. I can't say enough good things about the wonderful folks who work here who really went out of their way every day to ensure we had a nice time at their hotel and their city. We had a great stay and would highly recommend for couples and families.

We started our road trip with this hotel for 3 nights and we are not disappointed. The hotel is very comfortable and very comfortable. The only bemol is that for those who like me are of hot chocolate, they don't use it ^^ and they don't have any confectionery, but butter is to be asked. The rooms were very clean, well equipped (TV, dish, toilet, shower, toilet...) Negative points that we noted: It remains quite far from the center and we had to move to Uber for some places, This is not a hotel to choose if you want to walk

Excellent customer service. Great hotel team and value. Very good, and safe location close to the mall in Santa Fe. Convenient small shopping plaza below the hotel with some restaurants, stores and a Mc Donald plus an upscale super market makes your stay easy and convenient.

I generally stay at the St. Regis Hotel when I travel to Mexico City for business. This time I decided to try the JW Sante Fe Hotel and I was nicely surprised. The rooms are modern, clean, spacious and so comfortable. I had booked a junior suite & I was upgraded to a master suite. I slept great and the service was outstanding. From the time of my arrival to check out ; I was treated with warm , professional and friendly staff. I am thrilled that I have two options on my next trip to Mexico City in three weeks. Extra thank you to the front desk manager Jesus & the concierge for making my stay effortless, comfortable and unforgettable. They made my stay feel “like home away from home”. I will definitely return for many more trips and I highly recommend this hotel.

Unfortunatelly,although in a great location, hotel Administration clearly has a problem. We are Hyatt members and this experience has not been pleasant for what is paid. Restaurant service any time after breakfast is terrible..food bad old refrigerated tast and bar service poor, not attentive to the public, doesnt know how to serve great or anything.. We have not been the only onces complaining today.. lack of experience and training of the personnel is clear as they dont know how to serve and anticipate themselves to the service. Again, food is real bad. People have come and left today because they were not being attended and no interest seems to come from the people on duty. We reserved a different room on the web because our bed was real bad. We are suppose to get the check in today to a better room and room is not available yest, its after 3 pm. Anyway, I think this is our last time staying here, sorry to say and I have to share to make you head Management know that your service here should be expected to be 100 times better than it is...food here in Mexico is amazing, who is in your kitchen? Why are you not traning your people?