Banyan Bay Huizhou Hotel

Banyan Bay Huizhou Hotel Reviews

Banyan Bay Huizhou Hotel

1F, Yuerongwan, No.45 Dongjiang 3rd Road, Huicheng District, Huizhou, Guangdong, ChinaView Hotel Details
Banyan Bay Huizhou Hotel
Banyan Bay Huizhou HotelBanyan Bay Huizhou HotelBanyan Bay Huizhou Hotel
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Banyan Bay Huizhou Hotel Guest Reviews

4.4/5
905 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(905)
Positive reviews(859)
Reviews with photos/video(180)
Friendly front desk staff(136)
Convenient parking(93)
Fantastic river view(60)
Classy environment(53)
Large rooms(40)
Many amenities(32)
Perfect for business trips(29)
Amazing natural light(13)
Negative reviews(45)
Rob72
INS Style Leisure Enjoyment River-View Double Bed Room
Stayed in Jan 2024
Couples
23 review
1.0/5
Posted on Feb 12, 2024
Not a place for a business traveler. It is more like an unserviced apartment. Inconvenient location. No travel adapters. Dirty cups provided. Need to purchase water. Located on a dirt road.
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry to bring you a bad experience during your stay. The municipal engineering construction of Echeng Bridge is expected to open in August-September this year. The government project has a great impact on our merchants. We are also helpless. The hotel has placed signs outside the construction as much as possible. Regarding your statement that there is no travel adapter and mineral water is charged, it is understood that since you are carrying plugs from Hong Kong, Macau and Taiwan, the hotel currently has 2 free domestic three-head charging cables in each room, and there is no such charging head for Hong Kong, Macau and Taiwan for the time being. Our hotel uses Jingtian mineral water, and each room is equipped with 2-4 bottles for free. On the same day, the front desk also gave you a few bottles of mineral water for free. After giving it away, you will be charged 2 yuan/bottle if you need it later. Since the hotel currently has no catering, we are currently unable to provide the white sugar you need. We have not met your needs. We will work hard to improve in the future. During your stay in the hotel, if there are any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. We look forward to your visit again with your family and wish you a happy life!
Guest User
Suite - 1-Bedroom, River-View
Stayed in May 2024
Business travelers
71 review
3.5/5
Posted on Jul 8, 2024
Location is good, unfortunately it s very difficult reach the building enter in the night, no lights no guidelines...
Response from Property: 尊敬的賓客:您好,感謝您的入住和花時間和我們分享入住體驗。很抱歉在您入住期間給您帶來不好的體驗,市政工程修建鵝城大橋,預計於今年8-9月開通,政府工程對我們商家影響很大,我們也很無奈,酒店儘量在施工外圍酒店方也是有放置指示牌的呢,在您入住酒店期間,房間有任何設施設備方面的問題您可以隨時呼叫服務員,我們 24 小時待命為您解決問題,期待您和家人的再次光臨,祝您生活愉快!
Anonymous User
River View King Size Bed Room (with Robot Service In The Store)
Stayed in Oct 2023
Business travelers
33 review
5.0/5
Outstanding
Posted on Nov 24, 2023
Always good to be Here
Response from Property: 尊敬的賓客:您好!感謝您選擇悦榕灣酒店,再多的廣告,不如大家的口口相傳,我們向來重視口碑宣傳,更加重視每一個客人的切身感受,衹要您來到酒店,就是我們的貴客, 我們願意盡最大的努力,讓您的惠州之旅變得輕鬆愉快順心,期待您的再次光臨,感受悦榕灣酒店不一樣的風采。祝:一切順利
Guest User
River View King Size Bed Room (with Robot Service In The Store)
Stayed in Jun 2024
Couples
30 review
5.0/5
Outstanding
Posted on Jul 28, 2024
good-
Response from Property: 尊敬的賓客: 您好!感謝您對我們的全五分評價,我們會帶着您的鼓勵和支持繼續努力,相信我們一定會做的更好!感謝您一直的支持!祝順安!
Anonymous User
Queen Room With River View
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 21, 2024
I stayed in a river view garden room. After I checked in, the overall facilities and equipment were very good. I could see the beautiful scenery across the street. The balcony could see the swimming pool downstairs. The scenery was very good. The accommodation was also very good. There were plenty of parking spaces. The front desk Xiaoyuan's service is also great. The only drawback may be that the TV remote control is a little uncontrollable. It is very cost-effective.
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6/8
Response from Property: I am really excited to see the simple but profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring great value to every guest experience. Banyan Tree Bay Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Family Friendly Room - River-View (2 beds)
Stayed in Mar 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The price during Qingming Festival is amazing! There is a large balcony, smart toilet, electric curtains, children's slippers and toothbrushes. If you need anything, just make a phone call and the robot will deliver it immediately, which is very convenient.
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Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Banyan Tree Bay Hotel and sharing your stay experience. I am really touched by your comments. I am glad that the hotel can bring you a wonderful time during your trip. Your praise really gives us great encouragement. At the same time, thank you for your valuable suggestions. We will definitely do better and strive to provide every guest with a home-like stay experience~ Welcome to come home often!
Menghuiqingyuan
River-view Twin Suite
Stayed in Feb 2024
Family
2 review
4.7/5
Amazing
Posted on Mar 17, 2024
The toilet is intelligently heated and flushed, which is great! The service staff is very good. They know that the marathon is delayed until 4 pm, and they also provide children with special slippers and toothbrushes. Mineral water and chrysanthemum tea drinks are available downstairs. The underground parking lot is also very large and convenient. The room has a good view of the river. Although the bridge is under construction, it is ok at night. It is quite close to the stadium and China World Trade Center. The only problem is the hygiene of the bed. I saw a hair under the quilt as soon as I got into bed. This needs to be improved. Overall, I am very satisfied. Thank you!
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Response from Property: Thank you very much for your stay and comments! Thank you for your comments. During your stay, the hotel was fully booked and there were many guests. Please forgive us! We will strengthen the improvement of the hotel's hardware and software facilities and service quality. Banyan Tree Bay Hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that you have a more comfortable and clean environment. I hope you will have a brand new experience next time you visit! Looking forward to your visit again!
Halley1319
Guestroom - River-View (2 beds) (Special promotion)
Stayed in Feb 2024
Business travelers
84 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The hotel is very clean. The front desk Xiao Yuanyuan's service is very good, very warm and thoughtful. The river view in the room is very good and there is a large balcony
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Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
XuexuexueliL
180° River-View Double Bed Room (Large Balcony, Tea Ware, Washing Machine, Fridge, Smart TOTO Toilet)
Stayed in Feb 2024
Solo travelers
8 review
3.7/5
Posted on Mar 5, 2024
I was very satisfied with the environment, the scenery was great, and it was very clean to the naked eye. However, the front desk ignored my request. I asked for a high floor and almost gave it to the middle floor. Then they told me that there was a sofa on the balcony, but in the end, there was no sofa. Also, when I was sleeping, my skin covered by the quilt was very scratched. I originally wanted to ask someone to change it, but it was so late at night that I didn’t have any trouble. In the end, I took off the quilt and made do with it for the whole night. I was generally satisfied.
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Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Banyan Tree Bay Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. We look forward to seeing you again!
Ajohn28
River View King Size Bed Room (with Robot Service In The Store)
Stayed in Jan 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 1, 2024
It has a wide river view, is equipped with a washing machine and an induction cooker. Except that the mattress is a little hard, everything else is good. Recommended Recommended Recommended
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Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation of Banyan Tree Bay Hotel! Gold and silver awards are not as good as your praise, gold and silver cups are not as good as your reputation, we will not let you down! Wish you all the best!
Guest User
Couples'Themed Room - River-View
Stayed in Jan 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Apr 12, 2024
The service of Xiao Yuan at the front desk is very good👍The hotel is also good and clean. You can see the river view and the scenery is good.
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Response from Property: We are very happy to see your comments. We are honored to receive your evaluation for our service. We always serve our guests with enthusiasm and sincerity. The hotel is near Huamao Tiandi and Kaisa, located in a prosperous business district, with Renrenle Shopping Mall nearby. The comfortable, quiet, warm and simple accommodation space is the lifestyle that our hotel staff is committed to creating for you. We look forward to your frequent visits and waiting for you to come home!
Daishangdeyiqiqujiaoyou
Guestroom - River-View (2 beds) (Special promotion)
Stayed in Jan 2024
Family
9 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The hotel is located in Jiangbei, Huizhou. It has a good location. You can see the river view even though it is on a low floor. The field of vision is wide and you can see the sun early in the morning. It is indeed a good accommodation choice.
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Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Banyan Tree Bay Hotel will be the warmest and most unique one in your memory! Come back to Banyan Tree Bay Hotel often, and I wish you: well!
Guest User
River View King Size Bed Room (with Robot Service In The Store)
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 20, 2024
The service provided by Xiao Yuan at the front desk is very good. The hotel is in a good location and has a good view of the river.
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Response from Property: Dear guests, thank you for your love and recognition of Banyan Tree Bay Hotel. Banyan Tree Bay Hotel has been working hard to create a warm and comfortable experience for travelers. We hope that we can add joy and touch to your holiday. The hotel looks forward to your stay again!
Guest User
Sunrise River-View Double Bed Room (Large Balcony, Washing Machine, Fridge, Smart TOTO Toilet)
Stayed in Feb 2024
Couples
2 review
4.2/5
Very Good
Posted on Mar 24, 2024
Good service, bad surroundings, great views
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The municipal engineering project of Echeng Bridge is expected to open in August-September this year. The government project has a great impact on our merchants. We are also helpless. The hotel has placed signs outside the construction as much as possible. During your stay in the hotel, if there are any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. We look forward to your visit again with your family and wish you a happy life!
Anonymous User
Family Friendly Room - River-View (2 beds)
Stayed in Sep 2023
Family
2 review
4.5/5
Great
Posted on Oct 29, 2023
The hotel is quite satisfactory, with convenient parking, good service, complete room facilities, and good hygiene. It is indeed very carefully decorated. The view from the balcony window of the hotel is really good and comfortable, and one thing is very considerate, that is, there is a set of spare pillows and quilts in the closet. There are two shortcomings. One is that there is a big cockroach in the bathroom, and regular pest control should be strengthened; the other is that there is a construction area outside the hotel. Due to road construction, it is not easy to enter the hotel, and the 24-hour construction work is too noisy. Although the doors and windows are closed, there is still constant noise, which affects the rest. But after all, the whole family is tired and can still fall asleep. Overall, it is good, and I will choose this hotel next time.
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6/7
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing and the facilities you see will continue to improve. The hotel will be disinfected regularly. At the same time, we will strengthen the management of hotel hygiene and strive to provide you with better service. Please believe that we want to do more for our guests. Banyan Tree Bay Hotel welcomes you to stay again!