Venus International Hotel (Huizhou West Lake) Reviews
Venus International Hotel (Huizhou West Lake)
No.12 E'ling North Road, Huicheng District, Huizhou, Guangdong, 516001, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Venus International Hotel (Huizhou West Lake) Guest Reviews
4.7/5
Outstanding
1240 review
Verified reviewsLocation4.6
Amenities4.6
Service4.7
Cleanliness4.7
Filter by:
Sort by:
All reviews(1240)
Positive reviews(1224)
Reviews with photos/video(250)
Delicious breakfast(142)
Friendly front desk staff(105)
Classy environment(97)
Convenient parking(81)
Large rooms(61)
Comfortable bed(24)
Perfect for business trips(11)
Delicious buffet(10)
Negative reviews(16)
Paul. S
Standard Queen Room
Stayed in Nov 2023
Couples
13 review
Outstanding
Posted on Dec 7, 2023
The hotel is quite well maintained although the carpet is old. Facilities are adequate and daily room service provided. Towels, used disposables are changed daily and bottled water, tea are replaced. Room is big, air cond, hot water, water pressure all good. Bed is comfortable and linens clean. Location opposite hospital and near West Lake. Food available in surrounding. The local buffet breakfast, though simple, is adequate and healthy. The girls manning the front desk are sweet, polite and helpful. For the price we pay, this is an excellent hotel. However, we didn't like the light smell of second hand smoke in the room as smokers are permitted to smoke.
Response from Property: Hello! I am your online personal butler "Xiaowei". Thank you very much for your approval and sharing of our West Lake Hotel. I am very happy that every aspect of the hotel has been recognized by you. Through your detailed description, you can feel the happiness this stay has brought to you. This is our What service providers have always pursued is what drives us to continue to work hard and make progress. We look forward to your next visit!
Wong Fy
Family Triple Room
Stayed in Jun 2024
Family
14 review
Outstanding
Posted on Jun 13, 2024
Good, nice and friendly.
Guest User
Standard Room (2 Beds)
Stayed in Jan 2023
Travel with friends
3 review
Amazing
Posted on Jan 24, 2023
Staying at Venus International Hotel with my friends was an amazing experience. The staffs are very accommodating and helpful. The room is clean and big. If I will travel again I will stay in the same hotel.
Response from Property: Dear guests, hello! I am your online personal butler "Xiaowei". Thank you for taking the time to review your review of Venus Hotel West Lake. We now provide services such as zero waiting for check-in, storage, taxi call and morning call for free, hoping to provide you with the best check-in experience. Thank you again for your love for Venus Hotel West Lake Branch. Xiaowei looks forward to seeing you back home often! Please come often! Guest, thank you very much for your positive review of our hotel. We will continue to work hard to live up to your positive review. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Standard Room (2 Beds)
Stayed in Dec 2023
Family
1 review
Outstanding
Posted on Dec 25, 2023
Very good
sang
Standard Queen Room
Stayed in May 2024
Family
5 review
Outstanding
Posted on May 14, 2024
I am very happy to stay at Venus International Hotel Huizhou West Lake Branch. The front desk and cleaning staff are very polite and attentive. They take good care of our children. The hotel is very clean and the beds are very comfortable.
Original TextTranslated by Google
Response from Property: Dear guests, hello! I am your online personal butler "Xiao Wei". Thank you very much for your approval and sharing of our West Lake Hotel. I am glad that every aspect of the hotel has been recognized by you. Through your detailed description, I can feel the happiness brought to you by this stay. This is what we service providers have always pursued, and it is also the driving force for us to continue to work hard and make progress. I look forward to your next visit!
Guest User
Standard Queen Room
Stayed in May 2024
Family
2 review
Outstanding
Posted on May 4, 2024
The room was very satisfactory. It was very clean and tidy when we entered. The lady who received us at the front desk said that the window of our room faced the building opposite and there was no view. Later, we were changed to another room. It was the same as the picture of the room we booked. The view was very good. I took pictures for you to see! It was just a little bit not soundproof. I could hear the conversation in the next room at night. The shower was also a bit noisy with the toilet door closed. Everything else was good. I will choose this kind of chain hotel next time if I have the chance. I think the hygiene is much cleaner and tidier than ordinary hotels. I am very satisfied with the pillows on the bed. They are very comfortable cassia seed pillows, much more comfortable than the hotels I have stayed in before!
Original TextTranslated by Google
Response from Property: Dear guests, hello! I am your online personal butler "Xiao Wei". Thank you very much for your approval and sharing of our West Lake Hotel. I am glad that every aspect of the hotel has been recognized by you. Through your detailed description, I can feel the happiness brought to you by this stay. This is what we service providers have always pursued, and it is also the driving force for us to continue to work hard and make progress. I look forward to your next visit!
Guest User
Standard Room (2 Beds)
Stayed in May 2024
Family
5 review
Posted on May 2, 2024
The facilities are old and the carpet is darker than a rag. My daughter stepped on it barefoot a few times and her feet were so black and dirty. If my family members were not feeling well, I would have changed hotels immediately. I stayed for one night and then changed again.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiao Wei". Thank you for taking the time to give a sincere review of Venus Hotel West Lake Branch. I am very ashamed to give you a bad feeling. Providing you with the best quality stay experience is the hotel's greatest pursuit! Regarding the problem of dirty carpets in the room, we arranged for cleaning as soon as possible to improve the comfort index of stay. I have recorded the problem and will improve it. We are deeply sorry that we failed to satisfy you during this stay. I hope to have the opportunity to have more communication and exchanges with you and give us more valuable suggestions. We will do every service link meticulously and live up to your high expectations of the hotel! I apologize to you again, please give us the opportunity to correct our mistakes. Venus Huizhou West Lake Branch looks forward to your visit again!
Guest User
Standard Queen Room
Stayed in Apr 2024
Travel with friends
2 review
Outstanding
Posted on Apr 27, 2024
Parking is convenient and fast. The night market food street is just after the traffic light. The hotel is also next to the West Lake. I will stay here again next time I come to Huizhou!
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Standard Queen Room
Stayed in Apr 2024
Business travelers
2 review
Outstanding
Posted on Apr 20, 2024
The hotel has complete facilities! There is an underground parking lot 🅿️, a laundry room and a gym on the 5th floor, which is very convenient. The receptionist is warm and attentive. The room was upgraded and the breakfast was rich, which was very good! I will stay in this hotel again next time [silly smile]!
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiao Wei". Thank you very much for your approval and sharing of our West Lake Hotel. I am glad that every aspect of the hotel has been recognized by you. Through your detailed description, I can feel the happiness brought to you by this stay. This is what we service providers have always pursued, and it is also the driving force for us to continue to work hard and make progress. I look forward to your next visit! The hotel's affirmation, looking forward to visiting again, wishing you a pleasant journey! !
Anonymous User
Standard Queen Room
Stayed in Apr 2024
Business travelers
1 review
Outstanding
Posted on Apr 13, 2024
Close to West Lake Scenic Area, great scenery! Convenient parking at the hotel! There is a large parking lot, the room is clean! The bed is comfortable, and the lobby staff is enthusiastic! I will come again next time!
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online butler "Xiao Wei". Thank you very much for your approval and sharing of our West Lake Hotel. I am glad that every aspect of the hotel has been recognized by you. Through your detailed description, I can feel the happiness brought to you by this stay. This is what we service providers have always pursued, and it is also the driving force for us to continue to work hard and make progress. I look forward to your next visit! The hotel's affirmation, looking forward to visiting again, wishing you a pleasant journey! !
Guest User
Standard Queen Room
Stayed in Apr 2024
Couples
2 review
Outstanding
Posted on Apr 12, 2024
The hotel front desk lady was warm and thoughtful! She upgraded the room type and introduced the surrounding scenic spots and food! It saved a lot of trouble! There is a laundry room and gym on the 5th floor with complete facilities! The environment is good! The room is quiet!
Original TextTranslated by Google
Response from Property: Dear guests, hello! I am your online butler "Xiao Wei". Thank you for taking the time to give a sincere review of Venus Hotel West Lake. Thank you for your affirmation of my work. The hotel room area is 26m2, equipped with a big health brand mattress, a big health sleeping pillow, and high-woven pure cotton bedding. There is a newly upgraded gym and laundry room on the 5th floor of the hotel, which is very convenient. I hope to provide you with the best stay experience. Thank you again for your love for Venus Hotel West Lake. Xiao Wei looks forward to you coming home often!!
Anonymous User
Standard Queen Room
Stayed in Apr 2024
Travel with friends
1 review
Outstanding
Posted on Apr 10, 2024
The hotel upgraded the health king-size bed room, which was very comfortable. The bed was very comfortable! The hotel staff was also very attentive and gave children slippers. There is a McDonald's on the first floor, which is convenient.
Original TextTranslated by Google
Response from Property: Dear guest, hello! I am your online personal butler "Xiao Wei". Thank you very much for your approval and sharing of our West Lake Hotel. I am glad that every aspect of the hotel has been recognized by you. Through your detailed description, I can feel the happiness brought to you by this stay. This is what we service providers have always pursued, and it is also the driving force for us to continue to work hard and make progress. I look forward to your next visit! The hotel's affirmation, looking forward to visiting again, wishing you a pleasant journey
Tsang Hing Ling
Guestroom (Double bed)
Stayed in Apr 2024
Family
10 review
Posted on Apr 9, 2024
There is no refrigerator, the bed is too soft, there are too few places to get food, and it is not convenient to go to attractions. The breakfast is also very rich, which is acceptable. Extended check-out, friendly service from the staff!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at Venus Hotel West Lake. Xiaowei is deeply sorry for not bringing you a satisfactory stay experience. Xiaowei will continue to work hard to improve the shortcomings and look forward to your next visit! Looking forward to seeing you again and wishing you a happy life!
Guest User
Standard Queen Room
Stayed in Apr 2024
Travel with friends
1 review
Outstanding
Posted on Apr 8, 2024
The hotel lobby is tall and grand, the front desk reception is warm and welcoming, the lady introduced the surrounding environment and food, the room is clean and tidy! Comfortable stay!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your approval and sharing of our West Lake Hotel. I am very glad that every aspect of the hotel has been recognized by you. Through your detailed description, you can feel the happiness brought to you by this stay. This is what our service providers have always pursued. This is also the motivation for us to continue to work hard and make progress. I look forward to your next visit! The affirmation of the hotel, looking forward to visiting again, wishing you a pleasant journey
Anonymous User
Standard Queen Room
Stayed in Apr 2024
Family
23 review
Posted on Apr 6, 2024
The hotel is relatively old-fashioned, the facilities are not smart, the hardware facilities are too old, and the breakfast variety is too small, but the service is very good!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. Our hotel is undergoing renovation and upgrading. This stay has caused you trouble. Thank you for giving us your valuable opinions and suggestions. We will continue to improve. With your support, our service will get better and better. I hope you can help us give us a five-star praise next time. I look forward to your stay again!