A very bad check-in experience. We went to Hunchun with our children and booked a double bed room. After checking in at the hotel, we entered the room and found that the room was completely different from the pictures on the platform. The pictures showed a spacious and regular room type. , but what I actually stayed in was a room that was divided into several areas. The sleeping area was very small, and outside the window was a ruin, like a big garbage dump. Then I went to the front desk to communicate, and they said that there were only 3 selected double rooms. The other two rooms are the same as the pictures on the platform. The room type of this room is quite special, but the other two rooms are also booked. So I asked if I can change to a room of other room types. You can also pay extra. The front desk She showed me several other rooms. I picked one and asked her how to apply. She told me to call Ctrip customer service to change the room type. Later, through communication with Ctrip customer service, she changed me to a family room for free. What pissed me off the most was the next morning, when we were still sleeping at 8 a.m., we heard someone knocking on the door. Because we hadn’t woken up yet, the person who knocked on the door knocked twice and didn’t see any response from us, so he had to swipe his card and go directly into the house. (I heard the sound of the card swiping through), I quickly asked who it was, and the takeaway said it was a waiter who wanted to clean the room. I said there was no need to clean the room, and asked me if I needed to change spare parts, etc. I also said no, because we The whole family of three hadn't gotten up yet, so how could we let her come in and clean it? I've stayed in so many hotels and I've never heard of anyone cleaning the room early in the morning. As a result, we went out in the afternoon and came back in the evening, and no one cleaned the room again, and there was nothing. The water was changed and the water was not refilled. I asked the waiter for water myself, and Momojiji gave me two bottles. Before we went to bed that night, I turned on the do not disturb reminder at the door of the room in advance. Sure enough, I heard it again at 8 a.m. on the third day. The waiter knocked on the door from room to room and started cleaning. The soundproofing of the room was very poor. The waiter also spoke loudly. She knocked on the door from room to room, and then started cleaning next to us. She was not afraid of disturbing other people's rest, so she didn't even bother to hang up a clothes hanger. There was a clanking sound and the sound of kicking the towel basket on the floor. The towel basket was kicked directly to the wall of our room, which woke the three of us up. It made my wife feel very uncomfortable in her heart. Before coming here I thought I would stay for another two days if I had a good time, but I no longer had the mood to play at all.
Outstanding
796 Reviews