DoubleTree by Hilton Hotels in Huntsville

I spent two nights (a Friday night and a Saturday night) at this DoubleTree with a couple of friends when we were visiting the Huntsville area. Overall, I was not terribly impressed. For starters, my friends and I arrived after the official check-in time, but our room was not ready and we had to wait about 30-45 minutes in the lobby before we could get to our room. However, the room itself was clean and comfortable and a nice arrangement with a bedroom that was separate (with a closed door) from the living area. That was nice. However, aren't guests supposed to be offered a warm cookie whenever they check in at a DoubleTree? I wasn't offered a cookie... not that it mattered all that much, but it's a nice touch that makes DoubleTree special, and it was lacking here. The second problem we had was that I'd specifically requested housekeeping service for our stayover day, and it was not done. Quite annoying. Third, when I went to check out on Sunday morning, I asked for a printed copy of my receipt... but the clerk had to walk to some other room way in the back to grab it for me. I had to wait something like 5 minutes for it before I could leave. I can't speak to the breakfast because my friends and I had breakfast elsewhere... but one thing I noticed was that the bar didn't appear to be open at all during our stay which was disappointing to see. One redeeming quality of the hotel, besides the niceness of the room, was that there was a business center where I could use the computers to surf the net which is what I often like to do during my downtime whenever I'm traveling. This DoubleTree is an older property but it's kept up okay. I was just not impressed at all with the way it seemed to be managed. I'm a diamond-level Hilton Honors member and didn't feel as if I was treated that way. I should have asked to speak with a manager but was so focused on other things that I didn't bother. I considered giving this hotel a Poor (2-star) rating but I opted for an Average rating because the property itself is fairly decent and I slept well. I will never stay at this DoubleTree again.