Vienna International Hotel (Khorgos Port) Reviews

Very good location. Many shops and cafes are near. Very close to Horgos port. Staff were very helpful , they helped to find a driver to get nearest airport almost at midnight.

nice hotel and good price

Good location.

During the Spring Festival holiday, take your family to the port to play! Staying at a Vienna hotel is a great value for money! The hotel staff were very helpful and upgraded my room. I could see the morning glow and snow-capped mountains, and the scenery was very good. The hotel is very close to Wanda, Central Asia Style Street, and the Free Trade Zone Port, which is very convenient! All in all, it was a very good experience. I will continue to stay here next time I come to the port!

It is clean and tidy, the scenery outside the window is beautiful, the service is warm and thoughtful, the security guys at the door are very enthusiastic, the young lady at the front desk, and the handsome Uyghur guy are very enthusiastic. I recommend Vienna Hotel to Horgos, it is trustworthy!

The hotel has a strategic location, with many restaurants nearby, making dining convenient. Ms. Ye Li*** at the front desk was very considerate and provided us with a room upgrade for free. The buffet breakfast is rich and the room is clean and tidy. I will choose to stay here next time.

Manager: You check out immediately! Give the manager the worst attitude ever encountered first. Closer to home, the Vienna hotel, which costs 200 yuan per capita, sold for a price close to 600 yuan during the summer vacation. First of all, I thought there was a problem with the air conditioner. The customer service said to send someone to fix it. After repairing it twice, it was still hot. The so-called manager came down with such a bad attitude, with a face* It looks like *, I came out to consume, not to be taught how to use the air conditioner by you, is our family all **? Can't plug in the power card, can't turn on the air conditioner? If there is a problem, it should be solved, not to check me out immediately, you** go out to travel in 40-degree weather and go to and from the hotel, ****. How do you treat your guests your employees? The security guard around you called the engineering department and was scolded by you. You are really embarrassing to the hotel. What's even worse is that we booked two rooms, and you have to return my room with the room card on you. You are really brave, but fortunately, Ctrip's customer service solved it. I didn't want to spoil my mood when I was traveling this time, but your service attitude is really bad. The security guard, the sister at the front desk, and the engineer are all good, but it’s hard to be squeezed by you every day😖

I have spent all my money in this hotel and have stayed for 20 consecutive days. There are some service experiences that people really can't help but leave a bad review... 1. The front desk called me at 1:30 in the morning and asked if I wanted to extend the room? ? ? It's outrageous... Fortunately, I usually sleep late. If I have already rested at this time, I will be really annoyed when I receive a call from the front desk at 1:30 in the morning whether I want to renew the room? Is this what the hotel provides? The phone said that I just want to confirm that I am in the room at this point. Do you want to continue to stay tomorrow? ? Because I lived for a long time, I basically went down to renew the room every two or three days. The front desk also knows me, but as usual every day, they will call at 12:30 noon to ask whether to renew the room, which is quite normal. But I didn't go out for two days, so I didn't go down to renew the room. So you just called at 1:30 in the morning and asked if you could extend the room? 2. The cleaning staff took advantage of me to sleep at noon one day. Swept the door and cleaned the room while I was sleeping. Fortunately, I live alone. In case a couple stays, the two of them are still sleeping, and before the two of them get up, it would be too rude for you to come in and do a circle around other people's bed for cleaning... Does this hygienic mean that it must be done? Total disrespect to guests, still on break? I was really sleepy that day, so I didn't open my eyes and asked him to tell them that there was no need to do hygiene, but I kept feeling someone walking around near my bed to do hygiene. Usually the cleaning will knock on the door first. If there is someone inside, they will open the door and ask me if I need to do cleaning. I happened to go to bed late that day, and I was still catching up on sleep in the afternoon. After the cleaning opened the door, he saw that the guest was still sleeping, so he came in directly? ? No way, it's a bit impolite to open the door and go in for sanitation while the guests are sleeping. 3. The reason why I came to Horgos to book this hotel at first was because they had a gym. I basically go to the gym twice a day. But two of those times, the waiter came in and stopped me from using the gym? ? ? Once at noon, it was said that the guests in the next room were taking a lunch break. Once at night, it was said that the guests in the next room were going to rest. Call the hotel before coming to confirm that the gym is available 24 hours. If the gym is so noisy that it will affect the room next to it, then don't open it next to the gym for guests? ? Such a big hotel is not full. On the contrary, it is a bit of putting the cart before the horse to ask the guests who are using the gym to stop using it. I originally chose this hotel because of the 24 hour gym. By chance, I stayed for more than 20 days. No matter at noon or night, come to tell me that I will disturb the guests in the next room, and let me not continue to use the gym. Then there is no need for me to continue living here... In short, the overall facilities of the hotel are still normal. It is the experience of these three points of service... It really makes people feel that it is far from the spectrum.

超級滿意，口岸夜景很美，到達辦理入住的時候已經是凌晨了。前台幾位工作人員還在忙碌接待遊客們。大堂特別大氣。管理得很好，進大廳有安檢，進電梯需要刷房卡。房間裏面乾淨，設計合理，使用方便～想續住一晚，可惜沒有房間了，入住率挺高的～

環境很棒，交通很好，位於霍爾果斯國門旅遊區周圍飯店很多，樓下還有冰激凌櫃，可以買到進口俄羅斯款，前台塔小姐（原諒我的記憶力hh）很周到可愛！下次來這裏還會選維也納

房間較大，可以晾衣服，停車場也非常大，沒有停車焦慮，美中不足就是早餐一般，但質量還行，邊上有個小公園挺好看，附近有個萬達，能補給一些東西，酒店後面飯館一條街，餃子館不錯

酒店還有點味道，沒有早餐，一個胖服務員態度很差，要求我們退了攜程房間重新前台買，問是不是不想和攜程合作，答曰：是，後來一位來答圓場解決了問題，胖妹妹馬上説，給個好評，我也是醉了。霍爾果斯的酒店真是不行，開始訂的設計師酒店，大堂在12樓，電梯就一部，十分鐘都沒等到，門口在裝修，亂七八糟的，帶着長者就退了來維也納，誰知對方堅持不退，免費退房時間是20點，我20:30打的電話，最終還是扣了20%，還不能評價，就這裏説一下吧，避雷。維也納連鎖整體品質還是可以的

衞生：酒店公區和房間都很乾凈，每天都有打掃。但是早餐廳的盤子沒刷乾淨，有時拿起來都能沾到油，洗碗水也滯留在碗內。 環境：主打古典歐式風格，從門面的雕花，到室內牆上的掛畫，都在展現歐式的審美，現在很少商務連鎖沿用這類風格裝修，維也納把關的不錯。 服務：早餐品類不算很豐富，但品質還可以。前台的畢女士幫住客寄存行李，還贈送薰衣草香囊，感謝！ 設施：酒店體量不大，沒有太多設施。有健身房是加分項。

酒店距景點近，環境很好，周邊方便，停車方便。