Building 16, Area B, Ya'ou Xintiandi, Khorgas, Xinjiang, ChinaView Hotel Details
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Vienna International Hotel (Khorgos Port) Guest Reviews
4.7/5
Outstanding
548 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(548)
Positive reviews(534)
Reviews with photos/video(59)
Classy environment(76)
Friendly front desk staff(50)
Awesome amenities(47)
Convenient parking(25)
Loved the view(17)
Delicious breakfast(15)
Well decorated(12)
Perfect for business trips(7)
Negative reviews(14)
Aziz
City-view Twin Room
Stayed in Aug 2023
Business travelers
1 review
4.5/5
Great
Posted on Sep 3, 2023
Very good location. Many shops and cafes are near. Very close to Horgos port. Staff were very helpful , they helped to find a driver to get nearest airport almost at midnight.
Response from Property: Thank you for choosing weiyena , we will continue to improve the quality of products and services! Looking forward to your next visit. I wish you a happy life and a good mood every day!
ARSHAK
Deluxe Suite
Stayed in Jun 2024
Business travelers
40 review
5.0/5
Outstanding
Posted on Jul 1, 2024
nice hotel and good price
Response from Property: Seeing the five-star review from the customer, We are really happy to live in your heart's content. It is an honor for Xiaowei to accompany you and provide high-quality and fast service! Looking forward to meeting you again!
Bee Ling
City-view Twin Room
Stayed in Sep 2023
Family
20 review
4.0/5
Very Good
Posted on Oct 23, 2023
Good location.
Response from Property: Dear customer, hello! Thank you for staying at the Vienna International Hotel (Khorgos Port Store). Your satisfaction is the greatest affirmation of the branch. The branch will continue to work hard to achieve the best service and quality, giving you and more customers a better experience! The staff of Vienna International Hotel (Khorgos Port Store) are looking forward to your next visit! Wishing you a happy life and all the best!
Guest User
Business Room (2 beds)
Stayed in Feb 2024
Family
10 review
5.0/5
Outstanding
Posted on Feb 20, 2024
During the Spring Festival holiday, take your family to the port to play! Staying at a Vienna hotel is a great value for money! The hotel staff were very helpful and upgraded my room. I could see the morning glow and snow-capped mountains, and the scenery was very good. The hotel is very close to Wanda, Central Asia Style Street, and the Free Trade Zone Port, which is very convenient! All in all, it was a very good experience. I will continue to stay here next time I come to the port!
Original TextTranslated by Google
Response from Property: Hehe~ Every love is a smile and touch that touches Xiaowei’s heart; it is our wish and pursuit to make you fully satisfied and happy. We will continue to work hard and thank you for your support~ We sincerely look forward to it See you again and wish you a happy life! Okay~
Anonymous User
Business Double Room
Stayed in Jan 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 1, 2024
It is clean and tidy, the scenery outside the window is beautiful, the service is warm and thoughtful, the security guys at the door are very enthusiastic, the young lady at the front desk, and the handsome Uyghur guy are very enthusiastic. I recommend Vienna Hotel to Horgos, it is trustworthy!
Original TextTranslated by Google
Response from Property: The gold medal and silver medal are not as good as the compliments of the host, the gold and silver cups are not as good as the reputation of every guest, the warm messages are filled with happy expectations, the beautiful aftertaste is condensed with unfading colors, the happy mood is only because of your existence, affectionate Concern conveys unchanging feelings. Xiaowei is very grateful for your support. We sincerely look forward to your visit again! !
Anonymous User
City-view Twin Room
Stayed in Oct 2023
Booked for others
5 review
5.0/5
Outstanding
Posted on Oct 23, 2023
The hotel has a strategic location, with many restaurants nearby, making dining convenient. Ms. Ye Li*** at the front desk was very considerate and provided us with a room upgrade for free. The buffet breakfast is rich and the room is clean and tidy. I will choose to stay here next time.
Original TextTranslated by Google
Response from Property: The gold medal and silver medal are not as good as the compliments of the host, the gold and silver cups are not as good as the reputation of every guest, the warm messages are filled with happy expectations, the beautiful aftertaste is condensed with unfading colors, the happy mood is only because of your existence, affectionate Concern conveys unchanging feelings. Xiaowei is very grateful for your support. We sincerely look forward to your visit again! !
Guest User
City-view Twin Room
Stayed in Jul 2023
Family
3 review
1.0/5
Posted on Jul 31, 2023
Manager: You check out immediately! Give the manager the worst attitude ever encountered first.
Closer to home, the Vienna hotel, which costs 200 yuan per capita, sold for a price close to 600 yuan during the summer vacation. First of all, I thought there was a problem with the air conditioner. The customer service said to send someone to fix it. After repairing it twice, it was still hot. The so-called manager came down with such a bad attitude, with a face* It looks like *, I came out to consume, not to be taught how to use the air conditioner by you, is our family all **? Can't plug in the power card, can't turn on the air conditioner? If there is a problem, it should be solved, not to check me out immediately, you** go out to travel in 40-degree weather and go to and from the hotel, ****.
How do you treat your guests your employees? The security guard around you called the engineering department and was scolded by you. You are really embarrassing to the hotel. What's even worse is that we booked two rooms, and you have to return my room with the room card on you. You are really brave, but fortunately, Ctrip's customer service solved it. I didn't want to spoil my mood when I was traveling this time, but your service attitude is really bad. The security guard, the sister at the front desk, and the engineer are all good, but it’s hard to be squeezed by you every day😖
Original TextTranslated by Google
Response from Property: Hello, Mr. Luo: I am the hotel manager on duty that day. After your feedback on the air conditioner in your room, the engineering staff went up to debug the refrigeration and left after normal operation. After that, you kept contacting the front desk and said that the air conditioner was not cooling. At the front desk, you were emotional and said You need to check out; check in at 13:30 noon, and check out at 20:30 in the evening. After hearing the news, I went to the front desk to negotiate with you. The hotel staff and the engineering staff on duty have been in your room; I agreed after you repeatedly said that you want to check out, and the room will be canceled for you for free, but the air conditioner is working normally; when you insult and complain to us at the front desk, I will lead Engineers debugged and tested the air conditioner in your room, and your wife was also on site at the time; I found that you could not accept the hotel staff to communicate with you, so I contacted Ctrip customer service for coordination, and explained the relevant situation to the customer service. You have clearly stated that you have checked out many times. I also told the customer service that the guest experience is the most important thing, we cooperate, and the room will be canceled for you free of charge; you have repeatedly expressed your request to check out, but the room card has not been returned to the front desk. After Ctrip customer service contacted you, it was reported that the room card was stuck on you, and you would leave after eating; at this point, the hotel will keep the room for you all night, and after you return to the room at 23:30, the staff and engineering staff will go to the room again to confirm the air conditioner with you Regarding the operating conditions and the temperature of the room, you said yes, but you didn’t raise the question of checking out, so I left with the engineering staff. In any case, I would like to express my sincere apologies for your valuable comments and criticisms, and thank you for your support to us. All staff look forward to your next visit! I wish you a happy life and good health!
Reinette_LI
Business Double Room
Stayed in May 2023
Solo travelers
5 review
2.5/5
Posted on Jun 13, 2023
I have spent all my money in this hotel and have stayed for 20 consecutive days. There are some service experiences that people really can't help but leave a bad review...
1. The front desk called me at 1:30 in the morning and asked if I wanted to extend the room? ? ?
It's outrageous... Fortunately, I usually sleep late. If I have already rested at this time, I will be really annoyed when I receive a call from the front desk at 1:30 in the morning whether I want to renew the room? Is this what the hotel provides? The phone said that I just want to confirm that I am in the room at this point. Do you want to continue to stay tomorrow? ?
Because I lived for a long time, I basically went down to renew the room every two or three days. The front desk also knows me, but as usual every day, they will call at 12:30 noon to ask whether to renew the room, which is quite normal. But I didn't go out for two days, so I didn't go down to renew the room. So you just called at 1:30 in the morning and asked if you could extend the room?
2. The cleaning staff took advantage of me to sleep at noon one day. Swept the door and cleaned the room while I was sleeping.
Fortunately, I live alone. In case a couple stays, the two of them are still sleeping, and before the two of them get up, it would be too rude for you to come in and do a circle around other people's bed for cleaning...
Does this hygienic mean that it must be done? Total disrespect to guests, still on break?
I was really sleepy that day, so I didn't open my eyes and asked him to tell them that there was no need to do hygiene, but I kept feeling someone walking around near my bed to do hygiene.
Usually the cleaning will knock on the door first. If there is someone inside, they will open the door and ask me if I need to do cleaning.
I happened to go to bed late that day, and I was still catching up on sleep in the afternoon. After the cleaning opened the door, he saw that the guest was still sleeping, so he came in directly? ?
No way, it's a bit impolite to open the door and go in for sanitation while the guests are sleeping.
3. The reason why I came to Horgos to book this hotel at first was because they had a gym. I basically go to the gym twice a day.
But two of those times, the waiter came in and stopped me from using the gym? ? ?
Once at noon, it was said that the guests in the next room were taking a lunch break. Once at night, it was said that the guests in the next room were going to rest.
Call the hotel before coming to confirm that the gym is available 24 hours. If the gym is so noisy that it will affect the room next to it, then don't open it next to the gym for guests? ? Such a big hotel is not full.
On the contrary, it is a bit of putting the cart before the horse to ask the guests who are using the gym to stop using it.
I originally chose this hotel because of the 24 hour gym. By chance, I stayed for more than 20 days. No matter at noon or night, come to tell me that I will disturb the guests in the next room, and let me not continue to use the gym. Then there is no need for me to continue living here...
In short, the overall facilities of the hotel are still normal. It is the experience of these three points of service... It really makes people feel that it is far from the spectrum.
Original TextTranslated by Google
Response from Property: Dear Ms. Li, hello! I am very sorry for the bad experience you have had during your stay! The branch store attaches great importance to your feedback and suggestions, and has checked and dealt with it as soon as possible: Regarding your feedback, we called you in the early morning to inquire about the continuation of your stay. Since you did not go to the front desk for two days to renew your stay, there are too many front desks to avoid vacant rooms. This time I called you to go to the front desk to handle it. I apologize again for the inconvenience caused to you. The gym is normally open to hotel guests 24 hours a day. Because there were no guests using it after 23:30, it affected other guests. The hotel has not considered the situation of rest, and has adjusted the use time of the gym to avoid the recurrence of the problem you raised; at the same time, thank you for choosing to stay in our store, and the front desk will also provide you with free of charge when you leave the store for more than ten days We provide services of luggage storage and express delivery, and the security guards also provide you with luggage service every time you leave the store. We are also very happy about this. It is also a recognition that you stay in our store again after you leave the store. I hope you will have a different experience next time you stay. Once again, I would like to express my sincere apologies for your valuable comments and criticisms, and thank you for your support to us. All staff look forward to your next visit! I wish you a happy life and good health!