I think this is a very nice hotel - this was our first time at Cedar Point and we had driven in from another state. The people who assisted me with my check in experience were kind and friendly. However, there was a point to where my dad could not locate the ice machine, so I called the front desk for some insight. Granted, we discovered we had gone the wrong direction, but the staff member who answered the phone sounded very annoyed when I asked. I try to be patient because I know lots of places are understaffed right now and people are under stress, and maybe I could be mid-interpreting a tone. She told me it was at the end of the hall, and I said we looked but had difficulty finding it. I provided my room number in case that would be helpful for location. She then sat on the phone in silence for a good 3 minutes - I thought maybe she got busy? Eventually I said “Hello?” And instead of asking “Is there anything else I can help you with?” Or just saying goodbye or anything, she just said “At the end of the hall, ma’am” in an agitated tone. The phone call ended shortly after and it left me feeling guilty for calling as one with anxiety.
The only other complaint was how stiff the beds were. I thought it was my opinion but the two other guests I was staying with also had difficulty sleeping and woke up stiff. I see reviews about them being comfy so maybe it was just our room. Otherwise the room was nice, it was just not somewhere I’d want to stay longer than a night or two.