Hotels near Camping Les Fontêtes, Hyeres

J’ai séjourné dans cet hôtel le 29 août dernier. La date a son importance, c’était l’anniversaire de ma fille aînée, 18 ans et j'avais sélectionné cet hôtel car les photos sur le site Internet étaient flatteuses. Rénovation récente, chambres joliment décorées. Or lorsque nous avons découvert la chambre « Port-Cros » qui nous avait été attribuée, ça a été la douche froide. Mes filles ont été prises de fous-rires tant le contraste entre le reste de l’hôtel, les photos du site Internet et la chambre était pour le moins « surprenant » : • déco improbable, incohérente et grossière, • rideaux synthétiques troués, ou en lambeaux, • traces sur le mini-réfrigérateur, • douche sale, avec des carreaux cassés, • un vulgaire rideau de douche bringuebalant, • un « tabouret de douche » (?!) cassé par endroit et sur lequel il restait des cheveux emmêlés, • un porte serviette en bambou sorti d'on ne sait où, • un distributeur de papier toilette (vide !!!!) en plastique, identique à ceux que l’on trouve dans des toilettes publiques, • un sèche-cheveux antique • une pauvre bouilloire en plastique et une seule tasse dans laquelle étaient fourrés à la va-vite quelques sachets de thé, • pas de café • un mobilier de terrasse hors d’âge etc, etc. (voir photos) J'ai faire part de mon « étonnement » à la dame qui était à la réception, en lui demandant s’il n’y avait pas erreur sur le prix facturé au vu de l’état de la chambre. J’en ai profité pour lui demander du papier toilette et une machine à café, ce qui me semble aller de soi dans une chambre à ce tarif-là, 255 € tout de même ! Navrée, elle m’a confirmé que c’était bien le prix facturé en cette saison et s’est empressée de me fournir les indispensables demandés. Comment osez-vous louer cette chambre dans cet état ? Comment pouvez-vous afficher ce manque évident de soin ? La moindre des choses aurait été de me prévenir, j’aurais fait mon choix en connaissance de cause. Là, j’ai été mise devant le fait accompli et ma déception a été encore plus intense. J’espérais que le petit-déjeuner relèverait un peu le niveau, mais ce ne fut pas le cas. Distributeur automatique de boissons chaudes (comme sur les autoroutes, en pire), pancakes, gaufres et crêpes industriels, insipides et de piètre qualité, jus de fruits concentrés, noix rances, fromage qu’on aurait dit en plastique, fruits pas mûrs… Seuls le croissant et la pastèque étaient corrects, pour 14 € par personne, c’est « un peu » abusé. Si malgré tout, il y avait à noter un point positif dans cet établissement, ce serait le personnel de la réception. Les deux jeunes femmes à qui j’ai eu à faire à l’arrivée et au départ ont fait preuve d’écoute et de compréhension mais n’avaient malheureusement pas le pouvoir de faire plus. J'ai fait part de mon insatisfaction au directeur de l'hôtel, Monsieur Adam Moussaoui, par mail privé, le 1er septembre. Ce monsieur n'a même pas daigné me répondre. On comprend mieux le manque de soin et d'attention généralisés dans ce

Unfortunately I hadn’t a experience pleasant as expected. I arrived at the hotel exactly at 20h30 as requested. But there was no one there to handle the payment. After a long waiting time, finally someone showed up and said I should proceed the payment through a machine which do not accept cash. But when I booked I selected cash as payment method, once I don’t have an European card. The guy who “welcomed” me said it was impossible handling the payment and therefore I couldn’t stay at theirs place. I asked for the contact of the owner of the place, once the guy who talked to me it was only a guardian of the building. When she answered, the owner was upset about I having her personal contact and disturbing her late night and still said there was nothing that she could do for me. Hence I should find another place to sleepover cause she couldn’t either process the payment by cash at that moment and receiving it in next morning. I was lucky enough that there was another guy passing by at the place, who saw what was happening and he was so nice to offer me his card to get the room and I paid him back by cash. I’m really grateful to him, cause it was night, cold, I had many luggages, no other place to go and that hotel wanted just kick me out for something which is definitely their responsibility. Once they accept cash payment they must have a way to proceed those payments. I’m such disappointed about that experience and the service provided from that place. I strongly do not recommend it. They don’t care at all about the customer wellbeing.

Hotel a little cheap in August (car high season), but very good climate, beautiful view of Hyeres, super good breakfast with salt (4 different types of cheese, jam, brown eggs, hard eggs, jumped vegetables, bacon, sauce) and sugar (case paste, Bio cookie, creams and pancakes, different types of bread, yachts, fresh fruit salad, cereals, quality fruit juice) nice and smile staff, small but very clean room. The modern bathroom with Italian shower and WC in the bathroom. Minibar with 2 bottles of water available at arrival. Tea boiler /cafe. The outdoor pool is small but heated, with trading around. Snacking at the restaurant on the terrace possible from 12h to 17h30, very valuable. Bar lounge open up to 23h. Free closed parking. 15min walk from bus 67 that leads to the turn. The hotel was in a room above the 2nd floor, accessible only by a small staircase.

We had an unplanned 4 night stay at the hotel following a break in to our camper van (which was parked by the naval barracks in central Toulon). All of our personal belongings were stolen, including our passports; all we had with us was our little dog, his food and feeding bowls and the clothes we were wearing. We arrived very late in the evening to the hotel (without a reservation) and still in complete shock. We were able to securely park our damaged van in the underground car park and made our way to reception. There, we were met by Kevin, who was brilliant and very understanding - he made sure we had everything we needed before we went to bed that night. The next morning, we had a huge amount of admin and logistics to navigate, as our original plan was to travel onwards to Mallorca, and this is when we met Samuel. There were countless times that myself and partner asked Samuel for his help and advice with trying to print documents and assist with communicating on our behalf. Our French isn’t very good and the team’s English is excellent! He went above and beyond to help us. Nothing was a problem despite him and the team being very busy. We met Bernard a few days into our stay and he also demonstrated the same will to help, cheerfulness and professionalism. He was able to find a good vet for us close to the hotel who was able to help with paperwork and worming treatment for our dog so we could return together back to the U.K. We are extremely grateful to Kevin, Samuel and Bernard for their fantastic service and help. It made a huge difference to us following a very stressful experience. Although most of our interactions were with the guys, we could see that the entire team work really well together and are very organised. There is a good rapport between them all. Thank you to everyone. We are so grateful. It’s the best hospitality and kindness we’ve experienced for a long time. Keep being brilliant!

I stayed here while attending a Rugby WC match in Marseille as I did not want to stay in the city there and also after the match I was headed towards Nice which meant that Toulon is nicely situated on the main railway line! The hotel is directly opposite the station but not noisy at all except for the church bells next door but that really isn’t an issue. Clean and comfortable, no coffee making facilities in the room but that is common with B&B as a chain.