Felix
December 29, 2021
The hotel building and facilities are nice, but the staff completely ruined our experience. Initially, we were told that they could not find our reservation then they eventually found it. However, they could not give us keys to our room at check-in, so the porter had to use the master key to let us into our room with the promise that he would bring up our keys later, but he never did, even after I called down to the reception to request for them. The following morning, I was told that my room did not come with breakfast even though I was sure it did. After checking with whomever, the waiter then confirmed that our room did come with breakfast, but it could only be breakfast for 1, even though we booked the room for two adults. I asked to see the manager, but was informed that there was no manager on duty and they didn't know when the manager would arrive. After that, my wife and I quickly checked out, without having breakfast.