Let me start with the conclusion: the hotel is good, but trip.com is bad.
I booked a non-smoking room, but trip.com reported that the hotel had a smoking room. When I checked in, I found that the room smelled very heavy of smoke, so I discussed it with the hotel. At that time, the hotel showed me that the reservation document from trip.com showed a smoking room, which was exactly the opposite of the screenshot of my reservation for a non-smoking room.
The hotel also said that there were no similar non-smoking rooms available and they could only give me a larger double room.
I don't want to take advantage of this. It's obviously trip.com's fault, but the hotel has to bear it. Therefore, I wrote down the experience truthfully. I don’t know whether this review will be published, because I didn’t reply to the online conversation on trip.com at that time, so it was left alone.
Once again, the hotel is very good, but please think carefully about whether you need to book through trip.com.
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