Viceroy Luxury Mountain Resort and Spa

Excellent experience, great mountain and tea plant view, food is awesome, very good service, staff is great,

I need travel and stayed in many resorts but it was completely different experience. What a hospitality! What differently staff! We Really feel they are our brothers or sisters. They treated my son like their baby. Thank you so much for giving us a memorable, wonderful staycation experience. Special thanks to AYISHA ,ASWATHY ,CYRIL ,VIJAY ,SREEJA ,ANSON & ANAND

Best rooms and food also good

Pros: all balconies with stunning views nice places inside property for a short walk, sit and enjoy scenic beauty staff are very attentive and service oriented and brand new and neat property. Cons: location of property is on a isolated steep mountain, you cannot simply go for a quick walk outside the hotel as it's dangerous, slippery and long away from nearest town center. Also, far away from all munnar tourist spots( to visit a nearest view point and to visit other tourist spots you must come out 18kms and go 18kms while returning) for context, we wanted to roam around town and try local food in the evening so we had to book a cab that costed 1000 for 2 hours as hotel is remote and on a hill. You must book taxi for whole day for 8-10 hours for less expensive and comfortable commute. Food is fresh but tastes less than average and expensive. Though they are giving 20% discount on lunch and dinner ala carte, portion is less than an average indian meal for two. There is no buffet in lunch and dinner too. Definitely not for someone who wants to try regional cuisine. Construction works are head banging and this may not be in future as property is only 5-6 months old. No centralized ac and ac was mounted at least 6 feet away from the bed in a different direction. If you visit on warmer months like us in march, keep all doors closed and curtains drawn, blocking the great view outside and blast ac for throughout the day else you get sweat and don't expect to sleep at nights. In a nutshell, viceroy in ellackal(not munnar) has a great view, good staff and service, average food, poor location and a pathetic property planning.

Accommodation are very good and food too but only thing is food is bit high suitable for couples and family

Excellent place to stay. Good service. Can be a difficult terrain to reach and less accessibility. Worst food. Don't order food here.

10/10 for rooms, hotel, reception, view. Extremely brand new hotel. Loved it. Just issue with thes restaurant, because of lack of people, they don't prepare buffet, and ordering takes a lot of time to get ready

We had a great stay at the Viceroy. The staff were lovely and the food was delicious. It’s still building the spa so can be noisy but only during the day. It was unusual that you had to order your food 45 minutes before going to the restaurant for dinner but it all worked.