Guest User
November 18, 2023
We had worst experience in this hotel in my trip to Kerala. First the wifi doesn't work, then we were staying in two different rooms and in two days, first day in cottage and second day in Jacuzzi suite. While shifting the luggage from one room to another they broke my brand new bag, however the Manager Srijith replaced the bag but it was a local and cheap one, we just agreed to it as we had to leave for Mumbai the next day. We were just out of this horror and requested the hotel for a early breakfast next morning as leaving at 7am in morning, we were told that they will give us bread butter and cut fruits in the morning. To our Suprise we were given bread in a foil and butter and jam in separate container without any butter knife and no cut fruits . To which I told the reception, that why haven't you made sandwiches of it and given us cut fruits, following this restaurant staff Azim was called to make us answer to this situation. He told that we have a rule not to make sandwiches and cut fruits was not informed and he was very argumentative in his talks, to which I told him who has made this rule?, if thr GM I want to to meet him or talk to him.Also told him Azim is not capable of working in hotel management companies, as to however bad the amenities maybe, the services and the warmth of the hotel always win over , Anyway I was getting very late and left the hotel in a hurry without our b/f. This is the worst hotel I have stayed into. Me and my wife hailing from Hotel background will never recommend this hotel to anyone.