Blossom Hill Munnar

We stayed in Blossom Hills , Baison Valley , Munnar for 3 nights, the hotel is located in one of the best locations in Munnar, lush green valley makes you feel relaxed, the staff is helpful, we had some hiccups with the hot water but that was resolved immediately, the sad part was during checkout, previous night we did inform to the staff about early checkout and request for particular breakfast as we were travelling with kids one 12 & 9. We had a long travelto make . On the checkout dsy after completing my billing, I was told that no such information was given, the kitchen staff is not professional and doesn't know anything about hospitality so is the manager. Good for nothing, suprisingly the manager was not available on site and we could only contact him in case of emergency, such a beautiful experience was turned bitter at end

Resort view is good. Breakfast very tasty different style fruits. But not satisfied for hot water. staff not cooperative totally unsatisfied Rooms not clean. Bedrooms lights very bed . And bed experience 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

The hotel is set on the hillside at the end of a dirt road. It is quite remote from other amenities so you will dine at their restaurant. Dinner is served at 8 pm only. Food was pretty good although menu options were limited (out of certain items). The setting is beautiful but the hotel interiors and furnishings would benefit from some attention to bring the entire hotel from good to great such as upgraded decor and linens. Rooms are up a steep hill; you can walk up or get a jeep ride. Kind staff. Pool was open but needed some maintenance as it had a lot of debris floating in it and was a little cloudy. Overall it was good and would love it to be better. I’ve

Had traveled with 2 families and 5 kids - The view from the rooms is amazing and the rooms are also nice and spacious. So that's the good part and that's the only good part Issues with this places - The location is very far from the center and the points so you waste minimum of 2 hrs while traveling to and fro - There is nothing nearby, no shops, restaurants etc so if you want something in emergency there is nothing available - In case of any medical emergency, not sure whether the person will survive as the calls on the reception go unanswered most of the times and the staff leaves the place after dinner time and stay at a place which is outside the hotel. Not sure if the guest/ patient will survive if immediate medical services are needed - The location is at a steep hill and you have to take a jeep to go to the rooms - The restaurant is downstairs and you gasp for breath if you come down and then go up. Real struggle for senior citizens and kids, slippery and dangerous during monsoon - Had taken 2 rooms and the there was no phone in one of the rooms, the phone which was there had very low volume - You get threatened by the staff to place the order for food in advance, dinner by 8 pm - Breakfast buffet is a joke, you get hardly anything, forget about the taste - Requested to change the linen, wasnt done - Staff isnt bothered to give service to the guests - Wifi was very weak - Hot water wasnt really hot - TV was for the namesake hardly any channels, had a tough with kids as they wanted to watch cartoon. These people take so much of money but not offering anything worth it - So overall a pathetic experience, spoiling the name of Munnar & Kerala - Really surprised to see so many positive reviews for this place, Im sure must be fake and by insiders