Guest User
February 23, 2025
We stayed in hills and hues for 2 days, One day in wooden cottage, one day in manor hill room the one with jacuzzi. For the wooden cottage light was a little dim needs a little more light, one bulb was also not working but the room view was heavenly definitely will recommend more out of the two as it is more value for money, for the jacuzzi room ,the room needs work. jacuzzi rooms are tough to maintain you could smell the mould to due to jacuzzi, otherwise the room was clean and well maintained For the view i preferred the wooden cottage one trees blocked the mountain view in this one. Coming to the service, reception staff was great and always available really helpful and kind people gave us a rose during checkin and water bottle for the way which was a lovely gesture. Thank you for that. Although restuarant staff wasn't up to the mark, they werent appropriately equipped in my opinion to handle toddlers, saw a lady complaining a lot and raise some valid concerns. Restuarant overall had good food with limited vegetarian options though and beverages were too sweet for us and not good according to the standards a 5 star or 4 star hotel should have. One really good thing about the restaurant is the classical music at dinner time, really enjoyed that. Other activities like cooking demo was ok, but the tea tasting was a let down better to hi tea for the guests instead. Other little things missing that could be improved fruit basket was not left in the second room we had to call for it, two way glass is not ideal everywhere especially in wash room, wash room is visible from outside. Felt that western tourist were given more attention especially at the restaurant. Also I dont like when people request me to review at the end of the stay by using my mobile that shows inorganic review rating. Most people would give you a good review don't have to force it. Overall it was a good experience, certainly one of the best resort o In thekkady with an excellent and unique view.