Guest User
September 28, 2024
The hotel is advertised as a 5* hotel, however it lacks in the quality and in my opinion more of a 3* establishment. I paid extra to have a pool view room, the room was in a busy ground floor busy walkthrough, noisy people making their way back to their rooms right through to 4am. As far as pool view was concerned, it was the pool to the hotel next door. The pools were small and lacking sunbeds, although there is a rule not to reserve sunbeds, people were out at 7am to reserve. The resturant was ok at times, but a struggle to get a table and the service extremely poor, tables uncleaned, lack of cutlery and food on the floor. Countless times I had to get my own cutlery and to find someone to mop up food left on the floor by previous diners. quality of food was ok, but the whole exterience nowhere near a 5 star catering service. The entertainment was poor, low quality and not varied enough, in a location which was not big enough for the amount of guests and somelimes long queues for drinks. Only positive for us was the house cleaning, the room was always cleaned and tidied very well. Compaired to other 5* hotels in Side this was well below standard. I booked with Love Holidays and shall be giving my feedback. Overall I feel I paid far too much for the quality, level of service and standards edvertised and expected.