Hotels near Siuaragan River, Iloilo

Although the hotel LOOKS nice and is well designed, it is so poorly operated and managed it really ruined our stay. It all started at checkin when on my booking I had requested two adjoining or adjacent rooms as we have 4 small kids and total 7 in our party. I was given two rooms on two different floors. It wasn't until I complained loudly and explained my written request that they finally accommodated us. They only gave us one key for each room and since the room requires a card key for power and air con I asked for an additional key to which they wanted more money. It went down hill badly from there. When we got to the room the kids quickly realized that both rooms doors never locked and anyone could just walk in our rooms without a key. (This was recurring throughout the stay) Next was that the room air con remotes didn't work because the batteries were dead. Next were the non working TV's. And then the broken safe. Then the non working refrigerators. After that was the non-existent hot water. That one really pissed me off as the staff decided that I was an ***** that didn't know how to operate a faucet and they were going to teach me how to turn it on after I had waited over 10 + minites for hot water in the shower, bathtub and sink. How insulting and belittling to me to think that I don't know how to turn on hot water. Ultimately the hot water that evening was at only 37c. The errors continued throughout the evening until bed with the room, towels, internet, etc. During that evening I asked to speak to a manager about my issues as they were far too numerous but I was told there wasn't one available until Friday. So I told them I wanted an appointment on Friday. Our next morning we went to the restaurant for our included breakfast. Although there were 9 workers from my count and only 4 guests we got zero service at all. Not to mention the food was all cold. Their selection was purely Philippino and very few options either. My kids had toast for breakfast. We then went swimming in their pool. It's a nice view there on top but unfortunately there were no towels for us and the bathrooms were disgusting with no way for us to wipe or clean ourselves. Can't imagine how many get back in the pool like that. Surprisingly, they did have hot water there. When we returned to the room, none of our room keys worked for either room. We got news keys again. Then as we were getting ready to leave I realized that one of the keys they gave me could actually open ANY ROOM IN THE HOTEL. I asked one of the front desk people to accompany me while I showed them and they KNEW they had given me a master key and were ok with it. What ??? Later that morning we left for the day and returned at 430pm. I anticipated meeting the manager upon my return but unfortunately they arrived at 2 and left at 4 and they decided since I left the hotel I didn't need the manager anymore. Upon returning to the room we found out that the room doors were unlocked

We stayed there overnight after my flight from Manila since it was so near the airport. The aircone is strong and the room was clean. The staff lifted my luggage to our room because it was on the third floor and there was no elevator. We have a good night sleep.

The location is good, near the night-out areas, fast food chains, and a mall (SM). The hotel was clean and organized. However, the only downside is their lack of responsiveness across all forms of communication. Phone calls just ring without being answered, and their landline, website, and Facebook pages are equally unresponsive. Despite a slight delay due to a problem with the keycard, the stay itself was great. The rooms are clean, and the staff are nice and polite. The greatest selling point is their cheap price.

I love that they have a legit gym here. They also have a salon, spa, Co working space, convenience store and a restaurant (which my staff recommended to eat in). The room is comfy (though I'm having problems with the hot shower setting). I think the factor that will prevent me from staying here again is that the loud music from the rooftop bar that goes on until around 2am (or longer as I just fell asleep at around 2am). I hope they improve the sound proofing of their rooms if they'd blast the music until the wee hours...

The place is great and easy to locate, as it is just across SM City Iloilo. The amenities are fine, the staff are friendly, and it’s a good place to relax if you’re looking for a staycation spot.

High class hotel close to most things in Iloilo city. SM Mandurriao meters away. Easy to get taxi with the help of friendly staff, Megaworld walking distance. Swimmingpool on the 10th floor, gym, good breakfast with a lot to choose from, excellent room reasonably quiet, comfortable bed, good water pressure and warm watwr quickly

Very accomodating hotel. Cheap stay per night and polite and helpful staff. Is near a lot of stores such as Robinson's, giving comfortable options for eating out. Rooms are tidy and you can avail for daily room cleaning at higher room prices. Online reservation is also fast and cheap. Would stay again soon.

Host is very responsive and helpful 💯👌🏻

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