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We were guests at the 60th birthday of my husband. The hotel is idyllic and the free parking and the very good Wi-Fi reception have been very pleasant. The reception was friendly and polite and after a brief request we also received another room. It was very large and clean and we felt as well. The staff*who were very premature, helpful and polite. We have been allowed to stay 6 nights and enjoy 3 dinners. The selection was extensive, especially delicious and so tasty. It was a great pleasure and our special thanks applies here to the entire kitchen team. It was always a great pleasure and the ice bomb was a granate! Also the breakfast buffet does not leave any wishes open, because the selection of bread/broad, cut, fruit, musli, cold and hot food was extensive and very tasty. The hotel is a hotel that has been very close to the facilities and details. It has also been selected to take account of the small things such as the extensive information for guests. However, there were 2 small wrmut drops, because the lighting in the room was particularly inadequate at the table and the selection at the TV reception was unfortunately very limited, because there were only a few TV programmes - almost only the regional broadcasts. Our special thanks is to the management who made us unforgettable the last day stay and have responded professionally to suggestions. Thank you We will come back and look forward to it.

The small hotel has surprised us pleasantly. We had the smallest room (tornfalke). Very clean! There was a water cooker available, tea and two bottles of water were ready. Breakfast was very opulent. The staff is very friendly and welcome. The only small swelling was a bed that was quite noisy. We would always like to book here, because the price-performance ratio has certainly fit.

We stayed here as part of a group. The hotel was very busy with both regional and international companies. We were amazed by the size of the dining room which was expanded nightly via adjoining room partitions to accommodate the masses. Our room was large and comfy with a built-in luggage rack and plenty closet space. What is certainly weird, and maybe this is a German thing, but my husband loved the instant cappuccino packs provided in the room, but these were never refilled. In fact, our mugs were left dirty and we had to wash them ourselves. No milk or creamer are provided, so you've got to take a little jug from the restaurant. No coffee or tea supplies were refilled during our time. Others in our group had the same experience. The front office service was hit or miss and generally I found them more engrossed in their tasks like balancing their floats than to attend to customers'. A front office agent should be forward facing I feel at all times, as otherwise you're looking at the staff from the side and trying to get their attention. The buffet was quite good as we enjoyed breakfasts and lunches daily. I wish the fish was done in different styles but I liked the variety nightly for dinner and lots of vegetable options. The dessert could have been was more innovative than mousse, mousse and mousse in different flavours with icecream. Some bread pudding, proper cake, a trifle or creme caramel, meringue, etc. would have been welcomed, especially by the international guests. I mean even German desserts like Apple strudel, Lebkuchen, Plum cake or other regional sweet would have been nice. Location is halfway between the railway station and the center of town and the little red land train to the castle starts & stops just behind the hotel so this is very ideal. We enjoyed the bar in the evenings. The bartender Salvatore was a delightful character; friendly and efficient despite not speaking a word of English. We would definitely stay here on a future trip.

Excellent hotel ideally located on the central market square, of which we had great views from our spacious junior suite (it can be a bit noisy when they are setting things up outside early morning). Breakfasts are fabulous, with a particularly good selection of mueslis and cheeses, and a large slab of creamy butter tabled each morning. Coffee arrives instantly at your table, and service is speedy and efficient. We dined twice in the hotel's restaurant in the evening, and found it to be high quality, with interesting local produce (pott-suss was really tasty) and, slightly surprisingly, very good German red wine. Barman Andy was one of the best we've encountered - fast, lively and friendly, with a good menory for previous choices, and the ability to produce great cocktails, whether on the menu or not. Most of the staff spoke good English, which took the stress away from relying on my schoolboy German. Only criticism is that we'd have appreciated a bit of help getting our luggage to our room , as it was a long way from reception and involved corridor steps (though there is a lift fortunately). Wernigerode is a good base for the Harz region: we managed to ascend der Brocken (one of us actually walking!), rode the Brockenbahn and the Bimmelbahn, and took a trouble-free bus ride to Quedlinburg, a World Heritage site which is well worth a visit.

I first visited Wernigerode not long after the East German border opened up in the 90s, and promised myself a stay at the Weisse Hirsch when I came back as it had such a good rating and looked beautiful. I walked here from the train station and entered the front door from the market square (like the featured photo), expecting to see the reception desk. It's gone. There is a storage space there for the outdoor seating instead. I found that the reception desk is now at the back of the hotel off a small side street, which is strange. The reception staff were friendly at first but when they realized I was not German, their attitude changed completely. I speak pretty good German and have stayed all over the country many times, but they pretended to struggle to understand me. They bought out a girl who said she spoke English but she was only at Kindergarten level. It was hot weather and I asked if they had a cooling fan I could use in my room, and she thought I wanted to put football fans in my room......oh dear. I had to draw a picture to make her understand. And they didn't have any fans. Good old German small town discrimination is alive and well here. They gave me a visitors book of discount coupons to use, which the tourist office in the Rathaus confirmed later should be free. The front desk staff charged me 4 Euros for them, even when I said I was there to see friends, not be a tourist. I reported this to the tourist office. The room I booked was clean, nice and large. It had weird features - the first switch by the door is usually for the lights but here it was a master power switch that shut everything off. The lights were elsewhere. There was a speaker in the ceiling of the bathroom that made a loud buzzing sound every 180 seconds at night that nobody could fix. The built in closets had very bright automatic lights on the outside which serve no purpose, and they would come on at random which made it feel like I was sleeping in a disco. Out in the corridors with no external windows they have motion detected lights to save energy, but they only work some of the time so the corridors were a bit of a challenge if the lights weren't working. They also smelled bad. Breakfast the next day was very good and the serving staff were very friendly and helpful. At least they still have a first class restaurant here. Back at the front desk I asked them for help making a telephone call from my room - was there a prefix to dial first? - to my friends in the town to let them know I had arrived. ”We can't help with that. You must do it yourself” they said. Oh well, at least the location is terrific and I was able to get around to see the lovely old town and find good places to eat in the same street. When I checked out, the front desk staff remained stiff and unhelpful. They checked out a German couple at the same time, and were asking them if they needed onward directions and other things, then a warm goodbye. They didn't even say goodbye to me. Ausl