Comfort Inn & Suites Independence

This place must have taken a sharp decline recently as the rating must be attributed to years gone by. The staff here is nice enough but the hotel is disgusting. We stayed here due to a "stay and play" athletic event in which the tournament requires participants to stay in pre selected hotels and this is the hotel we were assigned. Our room was unclean to say the least. Hair was found in multiple places, the bedding was stained and attempts were made to cover or hide the stains with a throw or "creative folds". The sofa cushions were stained as well. The hotel is under staffed - only one person on staff when we checked in - so impossible to provide any service. Pool and hot tub were close for maintenance issues. Parents from our team all experienced similar issues with their room. One parent had to move rooms due to their door not locking with our without a key and had no manual locking option. They allow pets but do not appear to do any air purification...if you are allergic to cats, do not stay here. The hotel smells from a lack of cleaning and a pet friendly policy. This sounds like a lot, but if you stay here, you will see for yourself.

Independence is not a bustling metropolis so there weren’t many choices. Comfort Inn around the country can be hit and miss but this one is a hit. From reception to housekeeping everyone was friendly and helpful. The room was clean and the air conditioner produced just short of snow. The “free” breakfast was priced correctly but no better or worse than anywhere else. I would pick this hotel again when coming to Independence.

Clean and comfortable! Tonya and the staff at this hotel go above and beyond every time I'm in town. They are all very friendly and accommodating. Here is just one example of how amenable they are, breakfast doesn't start until 7:00 a.m. on the weekends but we were there with a large group that needed to be out of the hotel before 7:00. They were so awesome that they started breakfast early both Saturday and Sunday! I wouldn't stay anywhere else when I'm in town.

I eventually asked the manager to cancel this reservation and she did. However we drove 5 hours to have to pack back up and find another place to stay. That was frustrating as this could have been so easy for them to be honest about what is happening at the hotel rather than hide it in the reservation 5 pages deep. The bigger problem is the lack of communication when you book a room here. Read every page of the reservation because they hide very valuable information regarding your stay that would be important to most guests. When asked for some compensation off the room because it was not what I expected the manager pulled up there site scrolled through about 5 pages of info and showed me a tiny sentence that I was supposed to see. Just be upfront with guests. Do not make your guests read all the fine print to see that what you offer on the front page as amenities are probably not available.

I spent 5 nights at the Independence Comfort Inn in December 2022. My room was great, very clean and spacious. Comfortable, large bed. Had a nice sized refrigerator. The two areas were I feel this property really excelled were 1- the breakfast spread, great selections of hot and cold offerings every morning and 2- exemplary customer service. Everyone I interacted w over my 6 day stay was friendly and helpful, especially Tonya, Melisa W, Melissa M and Christina. I would definitely return (in fact, I plan on it). I have stayed at other Independence properties and this one was BY FAR the best experience.