Staybridge Suites Kansas City-Independence

Room 338 was SO hot. Adjusting the thermostat to the lowest setting on AC did not help. The blower ran continuously and was so incredibly loud it gave me a headache and I had to leave and checkout after 3 hours even though my reservation was non refundable :(

Hotel had friendly staff.

Clean room and staff was very nice

Great place to stay. Suites were very clean and home like experience.

We were on our way home from St. Louis and needed a hotel with an ev charger. Booking and check in went smoothly. Our car charged at the ChargePoint Charger outside for $11.05 overnight. The room was spacious and comfortable. Breakfast was really good with many dairy-free options.

Very comfortable, clean and spacious. Breakfast was very good, as well. Definitely recommend.

Lady at front desk was rude like i was a tresspasser.

I totally understand that rooms purchased thru travel sites are generally lower-quality rooms. However, rooms purchased on these sites should be clean and useable. It was obvious when we arrived at our room that it hadn't been attended to in quite a while...layer of dust on the table surfaces, tv, etc. The bathroom wall by the shower was filthy. And, the couch cushions smelled very distinctly and strongly of urine. The poor housekeeping items I could deal with - like I said, I know the rooms are undesireables. However, the urine-smelling couch cushions were unacceptable. I did ask the front desk for fresh cushion covers and was told that there were none on hand but that a note would be made for our room for housekeeping to attend to that issue the next morning. We were there 3 days, and no one ever updated us on the status of our couch covers; so, we were unable to use the couch for our entire stay. Additionally, our stay included a Sunday - breakfast is until 10:30am that day. We arrived at the dining area at 10:05am, and most items at the hot counter were empty. The kitchen help informed us that there were not bringing out anything else hot but offered to add hot water to the empty gravy container to see if they could muster up enough to cover a biscuit. At checkout, I was informed that they just "got so busy" and were "short staffed" so things got overlooked. You're a hotel - it was spring break - don't you expect to be busy? Don't give excuses. Do better.

Noisy guests past 3 am and we complained many times throughout the night. The staff didn’t do anything to help.