Home2 Suites by Hilton Hotels in Indianapolis

This hotel is very strange, I booked twice, the bill price, the actual deduction and the same as Ctrip sent to me, two days ago the deduction is inconsistent, Ctrip attitude is not bad for me to handle, now this bill is not The same, the scheduled time is 127.33 US dollars, check out the bill is 139.23 US dollars (this is added state tax, I can understand), but my bank card actual deduction is 174.23 US dollars, the difference is too big. The last day of 2018 actually made me worry about this matter. This should be given a bad review.

One of best experiences we've had in recent years! We couldn't ask for more. This location was very nicely decorated for the holidays, modern, clean, comfortable, and the staff was super friendly. It's conveniently close to the highway, and there are so many places nearby to shop and eat, many within walking distance.

The bed was very comfortable, not bad.

We are big fans of Home2Suites and have stayed at them all over the country. On a drive back from down south, we booked a room at this location via their website about 2 hours prior to arrival (to avoid a snowstorm). Upon arrival the man at the desk informed me that they didn’t have the type room I had booked (2 queens plus a pull out sofa bed) available. He asked if this was a problem. I explained that it was a problem because our teenage daughter and teenage son don’t really want to share a bed, nor should they. I asked about adding a rollaway bed, but they didn’t have any. He said there was nothing he could do and ended up placing us in a handicap accessible King suite because it was all he had clean. After driving all day, my husband got to share a less than comfortable pullout sofa bed with our adult sized teenage son. (My husband is a gentleman and insisted that the ladies have the bed. Chivalry still exists.) I’m sure our attitude regarding everything else towards this hotel was soured by the room issue, but here it goes: I know it’s small potatoes, and it’s a snapshot of what it would be like to need an accessible room and not get one, but.. Only one of us showered because all of the extra knobs and seat in the shower were in the way. The bathroom counter and the mirror were too low for all of us (we are all over 6 feet tall). There was no desk chair, which was weird and inconvenient. Also, I had to go back to the lobby to ask for the pullout bedding (shocker). The man at the desk was busy kicking people out for trying to have a birthday party in the pool. No need to go to the pool after hearing that. The toilet wouldn’t stop running and we had to listen to it all night. The remote was missing the battery cover and was held together with tape. The sliding bathroom door was almost impossible for us (able bodied) to move, I can’t imagine being in a wheelchair and having to move that. The area seemed a bit sketchy and there are signs saying to park at your own risk both at the hotel and the restaurants nearby. Compared to other Home2Suites, this one was built on the cheap! Paper thin walls and floors meant that we heard and felt everything. Even as average weight people, we shook the floor just walking across the room. Usually Home2Suites are so sturdy and quiet! Like I said, I’m sure we were hypersensitive to everything here after the room mix up, but by far our worst Home2Suites experience. Makes me nervous about future stays at other Home2Suites. Just when you think you know what to expect...

I was a guest for 10 days along with bringing a Manager Trainer for 2 rooms. I am a Diamond Member with Hilton. I travel numerous cities throughout the USA and wanted to recognize Both Front Desk Clerks Cathryn & Jackie regarding their Professionalism, Excellent Customer Service, and Work Eric as they attended to All Guests. They learned my first and last name and always greeted me by name, asking how my stay is going and is there anything they could do to make my stay more enjoyable. They represent Home2 Very Well!. Thank You… Roger Molina 7-Eleven Trainer

Our all-suites hotel is in Intech Park, off I-465 and 20 minutes from Downtown Indianapolis and Indianapolis International Airport IND. Eagle Creek Golf Club and Grand Park Sports Campus are each a 12-minute drive. The Indiana Speedway and Butler University are under nine miles from our hotel. We offer a fitness center and an indoor pool.