Guest User
July 2, 2024
Driving cross country from South Carolina to Iowa for a funeral, we stopped for a few hours sleep before continuing on early the next morning. Our room was horrible, and obviously not prepared for guests. While the bed seemed to be freshly made, everything else was unacceptable. The room was musty and smelled of stale smoke. (I had a headache the next morning.) The most obvious problem was the bathroom, with large patches of peeled paint torn off the tile and the tub itself. (I have atached photos of the tub/shower below.) There was only one bath towel and one wash cloth in the room, and they were just lying on the counter, as if they had been left there by previous guests. Fortunately, I had some hand sanitizer and wiped down the sink, counter and toilet. We kept our shoes on because we didn't want to walk on the floor with our bare feet. The kitchen was completely bare. Not that we were planning to use the kitchen, but had we intended to, all the cabinets were empty: no utensils, dishes, towels, detergent, etc., all the things you expect a room with a kitchen to come equipped with. The ONLY reason we didn't walk back out and ask for our money back was because it was very late, we had just driven more than 600 miles and were exhausted. Since it appeared the sheets, at least, were clean, we decided to try to get some sleep. We slept for a few hours and then got out of there as quickly as we could. We couldn't wait to get to the next hotel in Iowa so we could shower. As bad as this room was, I can't believe that it was ever intended to be sold to a guest. Surely, it was on some list to be repaired, because I can't imagine any reputable company wanting this to be the face of what a well-known hotel chain would want to portray to the public. We will never choose Extended Stay America again.