Sheraton Indianapolis Hotel at Keystone Crossing Reviews

Great stay..nice staff👍

The service was great and friendly. The room was spacious and clean also the beds were comfortable.

Love the stay this place is top tier relaxation! Will always book the Sheraton when I’m in Indy!

Very friendly staff, clean comfortable room, great location to shopping and access to the mall.

Clean and high class establishment. Will definitely visit again

Very nice.

Greater

The rooms are very new, well equipped, and there are many shops around, no

It was an old old hotel.

Feel average, not as good as a motel

An amazing time and a comfortable and quiet setting. We chose the Sheraton because we wanted to shop at the Fashion Mall at Keystone. AND since they are connected we didn't have to step outside in what turned out to be a VERY rainy day. We parked, checked in, went to our room, shopped, ate dinner, shopped and never got wet! A fantastic experience and certainly a place we will return.

My experience was not the best the mattress had stains the room had an odor this was bought to the attention of the staff and they said due to me booking through third party there was nothing much they could do I believe the odor came from the mold in the room behind the sofa bed or the carpet just has not been treated and cleaned in that area but I just compromised because it’s water weekend and I wanted to enjoy my stay as much as possible but I had to call for room service twice on 3/30/2024 once at before 11 am and I left the room for 4 hours and returned the room service had still not been completed so I had to call the front desk again spoke with Markeita which’s whom I spoke with the first time and she said she would put in an additional request. So by the time room service arrived which was an hour after the second call at about 4 pm room service staff only bought clean linens and made the bed while me and my date were in the room sitting on the sofa as we waited in room service I did not want to complain to much and ruin out stay but this experience was not the greatest the room had a foul odor I used my body spray to pretty much cover the odor they need to throughly clean the rooms and sanitize carpet and get rid of mold and dirty mattresses.

My friend Ashley and I stay at this hotel every year for our birthdays. We love the proximity to The Fashion Mall and Benihanas. Everyone is always so friendly and the hotel is very comfortable. We will definitely be staying there in October when my birthday comes around.

The hotel was shabby overall. Torn and stained upholstery and peeling paint everywhere. Also 1 bottle of water was privided per day along with a card that says "stay hydrated"