Hotels near Empire Polo Club, Indio

Omg no hot water to shower, cold cold water and a very Bad Experience at check-in desk i gave the lady my ID & I had my creit card in my hand ready for deposit, The lady said $100 CASH only deposit & i told her i have never paid CASH at any hotel for deposit & that I have stayed here before & never paid cash & she told me again $100 Cash only so I asked if she will give me reciept for the Cash she said yes so i took $100 & put cash in the counter & she wrote it with a pen so i ask her if she can sign her name please, wow she got all mad & started ranting she was just going to cancel my room & put no show & for me to leave & that i could’nt stay and i said no you can’t cancel over a signature if you writing with a pen I need a signature its not printed ink reciept so i ask to speak to the manager cause she kept ranting to leave she was canceling me & she said she was the manager so i said I want to speak to someone higher cause she can’t cancel me if im complying & its pre-paid. So after all her ranting she still gave me my room finally. My room bathroom toilet was plugged the water would no go down the drain without plounger so i was changed to another room but i will never come here again that is a rude lady or manager at check-In desk I would of argued with her or got mad & left but all I wanted was my room to relax & rest after a long day. 😡

This hotel is a bare minimum comfort stay. It is a place to sleep and shower. Linoleum hard floors through out entire property including room which gives it an institution like feeling. Shower curtain does not reach deeply into tub causing flooding after each shower that must be mopped up. Air conditioning is individual unit that is very noisy when compressor is engaged to force cool air. Thermostat does not maintain even temperature so right about the time you wonder if you can stand it there is a burst to cool and then repeats. Two nights cost me over 500.00 and yet these small basic comforts are not in place. Also… noisy because of poor insulation. I seriously contemplated just driving home. It’s not aesthetically pleasant at all… it’s on an empty concrete slab right next to the ten fwy with nearly no landscaping. Feels very “truck stop”. Starbucks across the road and gas station all extremely close. Breakfast with mostly junk foods but had buffet style eggs and sausage my 96 yr old mom liked. But I ate fresh fruit so at least they had that. Expensive for what it is. Indio has a very very long drive to all Coachella valley attractions, good restaurants…etc

Very nice to spend a night on our way to Arizona. Room clean and bathroom spacious. The toiletries were top notch. Breakfast had plea Tuesday of options. Staff all friendly and helpful. Only negative is location. Only cone option for dinner without driving off property.

This was my third time staying at this property. The ground was spectacular especially with the mountains and Breathtaking views all around. We went to the lobby bar and Augie was very helpful. The sushi was fresh! The pool was phenomenal. The rooms were comfortable during all my stay. Special shout out to David and Izzy who made my stay extremely memorable. These gentlemen went above and beyond to recommend things to do in the area. This is why I always return. Thank you for making me feel at home.

Have stayed here on occassion, not a bad property. I reserved a room for my daughters family, mom dad 8month old. When they went to check in they were informed the hotel will not accomidate you if you have a local address, After explaining, that there A/C system was out in their home and it was to hot for the baby, they were still turned away? Seriously, what are you thinking! Their having an infant party? They don't want your business, find another hotel!

We chose this hotel and signed of for the Hyatt card due to the amenities for children. It was my daughter's birthday and she selected this hotel for the slides and pool. When we got to the hotel, they told us the slides and lazy river were closed for the whole month. When we mentioned that this was not communicated to us at time or reservation, they showed us the fine print on the website. I felt like this is a major part of the hotel and should have been clearly communicated to guest. Not only was parts of the amenities closed, but construction started every morning at 7:30 am with loud drilling noises. We had a terrible experience and ended up leaving one night early due to the inconvenience. I would say that the room with pool access was worth the upgrade. Also, the check in process using our mobile prior to arriving was also very convenient. The staff was friendly as well.

The environment is great! The outside of the house is full of golf courses. The large area is full of Marriott. There are various room types, villas, townhouses, hotels. Originally, I wanted to make a two-bedroom villa. The order was not paid successfully. I changed the single room and the room was large. The sofa bed and balcony, the house is just fine, the blanket in the cupboard is a bit thin. Another 10 o'clock check out is a bit uncomfortable! Such a good environment, I had to turn around after checking out! Remind compatriots: Old American rooms are generally equipped with kitchen heating equipment, go out and prepare a light meal outside, ready to go!

It’s a very beautiful resort. The room was enough room for a family. We had full kitchen to prepare meals for the kids. The patio opened to a nice pond snd golf course. The pools were kept clean and there were plenty of lounge chairs and umbrellas for the guests. We had a great time. 😎👍

To be honest this resort wasn’t our first choice for a girls trip - but I found us a great deal and it had decent reviews. We arrived late at night and were impressed by the spacious entry way. Check-in was quick and easy - although the front desk clerk was perhaps not the most friendly. I asked if he had any tips for us - it was our first time to the area and he said, “umm Palm Springs is about 30 min away”. Yep we just flew in so that’s one thing we did know We had the choice between the main building and outer building. I didn’t know what that meant so I went with main and I’m glad we did. We were in the 6th floor, not far from an elevator which was handy for the Oasis pool area Breakfast in the morning at Rockwood was fantastic. Between the group we tried the American breakfast and Wet Burrito on the first day and it was ll fantastic. The rest of the trip we opted for the buffet. At $32 a person including beverages it was a great deal. The buffet included fruits, bagels and breads, smoked salmon and meats, breakfast potatoes, bacon, eggs, biscuits and gravy, sausage, waffles and an omelet station. On the weekend they had a crepe station. The pastry selections were fantastic and delicious. There were 3 pools in the Oasis pool area- a lap pool, larger pool and “upper deck”. The upper deck is just a smaller pool that seemed to be more of an overflow area - would have made sense to be an adults only pool but wasn’t. There were some VIP chairs but for $75 were completely unnecessary on our trip. We had no problem finding pool chairs near the pool and under umbrellas . Water stations around the pool were a nice touch The first day we had one pool server who was amazing and went above and beyond. Think his name was Connor. The next day we had a server that gave us a sign to raise when we wanted help…they sold pool floaties and I asked if we purchased one did the pool in gate them for us…most resort pools do…. She was offended I implied she might blow up the floaty and said we could do it ourselves or try to get a pool boy to do it but she brought the drinks. Ummm. Definitely didn’t expect our server to inflate a floaty - sorry I asked Pool drinks were great. Skip the nachos but the quesadilla was great and only $13 The lobby shop was inflated more than I expected but had a great selection of things you may have forgotten at home - also had pool floaties for $13 compared to $18-25 at the pool. The resort had a lot of fun things to do that we didn’t have time for - mini golf, outside lawn games and boat rides. The hotel bar looked fun and was centrally located Overall a very good stay - exceeded our expectations and I think we’ll be back! Definitely get the breakfast!

Book this hotel for my boyfriend and his mother for her birthday. Got two rooms other than the hotel being very expensive. Hotel was 250 US dollars a night with tax discounted. My boyfriend said breakfast was good and he was very pleased with the appearance of the hotel he said everything looked new and fresh and he was very happy that I booked this hotel for him. His mother also enjoyed watching the trains go by. They did not partake of the pool but would have had they not been spending just one day there. His friend stated another hotel and they were very unhappy and they paid more money than he did.. he said he would stay there again.