Indian Palms Country Club and Resort

This property has so much potential. The setting is stunningly beautiful, but the resort is so mis-managed. Really sad. Our room needed cleaning. Simple TLC would go a long way. Regrouting the tub, cleaning the window sills, fixing the shower door and sink stopper, basic derp cleaning is needed. The worst is that the restaurant is closed. We could not even get a cup of coffee.

Do not be deceived by the photos shown of the "resort" hotel. First day of check in no one was in the office, when you try to call the office the mailbox is full and you cannot talk to anyone or leave a message. The room we were given had no cups or coffee maker and no BLANKETS on the bed. The toilet barely flushed so we were nervous to EVEN use it. Called to the front desk at least 6 times before someone answered they told me that they didn't have cups and that they had just given out the last blankets ! I was asked if I wanted to change rooms ? I asked if that rooms has blankets sure, and was told no ( not sure what good that would have done) called to the front the mext day was told they had ONE blanket for two people with a room with two beds. Sent my daughter to go get it, when she got there three people just stared at her through the locked door, so then I had to go down. The "blanket " I was given was pulled out from under some dirty boxes in a back room and smelled horrible, it was also NOT a blanket it was the cover to put over the blanket. I asked to speak to the manager Samantha who I still have not been called back or been able to make any contact with in 3 days. Other groups staying here with us all had similar problems. Do not stay here save your money.

Disappointing stay. One hand towel, one facecloth and 2 bath towels for two people. No extras and the towels were never changed. Only a sheet and extremely thin gauzy blanket on each bed, no bedspread. Sheets had large holes (size of my palm) that were patched with a threadbare piece of another sheet. Friends staying in another room had only sheet and no blanket on their beds. They were told they had no blankets to give them. Line up to get through vehicle check in gate every time we came back to the hotel took 10-15 minutes. Literally EVERY time. Pool and hot tub were tiny. No ice machine. Kitchenette in room, but no kitchen sink. No glasses or cups. No coffee maker. Very challenging to get in contact with any staff. Would not go back and would not recommend staying here.

Absolutely awful experience checking in

We arrived at the front gate and when asked the attendant where we check if for the hotel, he had no idea. The hotel registration office is no where near the hotel. It is over by the golf shop and restaurant with virtually no signage. After struggling to check in we went to the room and no AC was on and it was 110 at the time. Immediately struck by the strong urine smell in the room. Tried to use the toilet but it would not flush or stop running. Called the front desk and was told maintenance was gone for the day (445PM on a Saturday) and they offered to credit us for the stay. I asked about another room and was told there were none. Additonally, the person above us sounded like they were adding an addition on to their room with all kinds of construction type noise. Luckily we were able to get a room elsewhere and left. Spent about 20 minutes there and would never go back. This is not a resort, but more like a very cheap motel.

The check in was easy. The security gate gave us our keys right away which made things easy.

Be ready for an impossible check in process. We spent a long time driving around the property just trying to find where to check in. Thankfully the guards at the security gate were very helpful and got us checked in. The room was fine, the bathroom wasn't very clean though and in general the property wasn't very nice.

Worst hotel experience ever!! And i Tavel alot! Pool and Jacuzzi shut dow, no ice machine. No coffee machine or phone in the room. Fridge caked over with ice...never defrosted..I could tell the beds were old a little hard.. some trash outside cigerette butts and debris. Couldnt find the check in place which was hidden across the streett away from hotel...no sign telling you where to check ! Truly a let down! And they know it ! 2 phones calls to the office complaining...they did decide to refund our money! But i much rather have paid and enjoyed our stay! ABSOLUTELY TERRIBLE!!