Essential by Dorint Interlaken Reviews

Response from Property: Dear Sum Yeung,Thank you for your feedback.We’re glad to hear you appreciated the great location of our hotel, with its proximity to Interlaken West Station and the nearby kiosk/supermarket.We apologize for any inconvenience you experienced regarding the room size and the amenities provided. Please be informed that we do offer additional items such as slippers, irons, and other amenities upon request. If you need any of these during your stay, please feel free to contact our reception.Your comments are valuable and we will review these points to enhance our service.We hope to have the opportunity to better serve you in the future.Best regards,Hussein AliRooms Division Manager

Response from Property: Dear KEMBARA MALAYA,Thank you so much for your enthusiastic feedback! We are thrilled to hear that you enjoyed your stay with us and consider it the best among the best. It means a lot to us that you loved everything about your experience.We look forward to welcoming you back when you return.Best regards,Hussein AliRooms Division Manager

Response from Property: Dear Guest,Thank you for your kind words and detailed feedback!We are delighted to hear that you enjoyed your stay with us. It’s great to know that you found our location convenient and that you appreciated the cleanliness and newness of the hotel. We’re also pleased to hear that you enjoyed the excellent breakfast and service provided by our team.We will make sure to pass along your compliments to Mr. Khalid for his friendly and helpful service.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,Hussein AliRooms Division Manager

Response from Property: Dear S,Thank you for your feedback!We’re pleased to hear that you enjoyed the taste of our breakfast. Your satisfaction is important to us, and we’re glad that our breakfast met your expectations.We look forward to welcoming you back in the future.Best regards,Hussein AliRooms Division Manager

Response from Property: Dear sanbulobeach,Dear Guest,Thank you for sharing your feedback!We are delighted to hear that you found the room well-equipped and appreciated the new facilities of our hotel, which just opened in 2024. It’s great to know that the convenient location next to Interlaken West Station and the nearby supermarket added to your positive experience.We look forward to welcoming you back in the future!感谢您分享您的反馈！我们很高兴听到您对房间设施的满意以及酒店的便利位置感到满意。尽管房间有点小，但我们努力确保每个房间都能满足基本需求。酒店的设施都是全新的，我们也很高兴您发现了这一点。我们期待在未来再次欢迎您的光临！Best regards,Hussein AliRooms Division Manager

Response from Property: Dear Guest,Thank you for your feedback. We understand that the room size and natural light may not have met your expectations. Please note that our hotel offers various room categories to cater to different needs. For larger spaces, we have Essential and Superior Rooms with connecting doors, Suites, and spacious Apartments with living rooms, two bedrooms, balconies, and fully equipped kitchens. If you decide to stay with us again, we’d be happy to help you find a room that better suits your preferences.尊敬的客人，感谢您的反馈。我们理解房间的大小和自然采光可能没有达到您的预期。请注意，我们酒店提供多种房型以满足不同需求。对于需要更大空间的客人，我们提供有连接门的Essential和Superior房型，套房，以及带有客厅、两间卧室、阳台和设备齐全厨房的宽敞公寓。如果您决定再次入住，我们很乐意为您推荐更适合您偏好的房型。Best regards,Hussein AliRooms Division Manager

Response from Property: Dear Fguo,Thank you for your feedback. We regret to hear that the suite did not meet your expectations and that you experienced some inconveniences with the design and functionality. Please note that our hotel offers various room categories to cater to different needs. For larger spaces, we have Essential and Superior Rooms with connecting doors, Suites, and spacious Apartments with living rooms, two bedrooms, balconies, and fully equipped kitchens. If you decide to stay with us again, we’d be happy to help you find a room that better suits your preferences.We hope you’ll give us another opportunity to provide you with a better stay in the future.感谢您的反馈。我们很遗憾得知套房未能达到您的期望，并且您在设计和功能方面遇到了一些不便。请注意，我们酒店提供不同的房型以满足不同的需求。对于需要更大空间的客人，我们提供带连接门的和客房、套房以及带客厅、两个卧室、阳台和设备齐全的厨房的宽敞公寓。如果您再次选择入住我们酒店，我们很乐意帮助您找到更符合您喜好的房型。您的反馈对我们非常重要，我们会仔细查看这些问题，以改善客人的入住体验。我们希望您能再给我们一次机会，为您提供更好的入住体验。Best regards,Hussein AliRooms Division Manager

Response from Property: Dear Giyoo,Thank you for your positive feedback!We are delighted to hear that you enjoyed our excellent location, the new facilities, and the convenience of transportation to both Interlaken West and East stations. We're glad you found our breakfast satisfactory as well.We hope to welcome you back soon for another great stay.感谢您的积极反馈！我们很高兴您喜欢我们优越的地理位置、新颖的设施，以及前往因特拉肯西站和东站的便利交通。我们也很高兴您觉得我们的早餐令人满意。期待您再次光临我们酒店，享受更多美好时光。Best regards,Hussein AliRooms Division Manager

Response from Property: Dear Guest,Thank you for your feedback. We’re glad to hear that you found our rooms clean and convenient due to our location near the train station. However, we apologize if our service did not meet your expectations, and we will address this with our team to ensure a more positive experience for all guests.尊敬的客人，感谢您的反馈。我们很高兴您发现我们的房间干净，并且由于靠近火车站，方便了您的出行。然而，我们对服务未能达到您的期望表示歉意，我们将会与我们的团队讨论此事，以确保为所有客人提供更积极的体验。请注意，我们的酒店提供不同的房型以满足不同的需求。如果您决定再次入住，我们将非常乐意协助您选择更符合您需求的房间。Best regards,Hussein AliRooms Division Manager

Response from Property: Dear Feicun Chao,Thank you for your stay at Essential by Dorint Interlaken.We are sorry to hear that your stay did not meet your expectations. Your feedback is very important to us, and we will work on improving our services. If you have any specific suggestions or concerns, we would be happy to hear them and make the necessary improvements. We hope to have the opportunity to provide you with a better experience in the future. Thank you for your understanding and support.很抱歉听到您的入住体验未达到预期。我们非常重视您的反馈，并会努力改进我们的服务。如果您有任何具体的建议或问题，我们非常愿意倾听并改进。希望未来有机会为您提供更好的住宿体验。谢谢您的理解与支持Best regards,Hussein AliRooms Division Manager

Response from Property: Dear milknn,Thank you for your feedback.We are pleased to hear that you found the location of the hotel convenient, being right next to Interlaken West Station. We hope to have the opportunity to serve you again in the future.感谢您的反馈。我们很高兴听到您觉得酒店的位置便利，紧邻因特拉肯西站。我们希望将来有机会再次为您服务。Best regards,Hussein AliRooms Division Manager

Response from Property: Dear Guest,Thank you for your feedback.We are sorry to hear that you found the room had an unpleasant odor and that the facilities did not meet your expectations. We strive to provide a high level of comfort and convenience for our guests, and we regret that we fell short in this instance.We hope to have the opportunity to better serve you in the future.感谢您的反馈。我们很抱歉得知您发现房间有异味，并且设施没有达到您的期望。我们致力于为客人提供高水平的舒适和便利，很遗憾这次未能达到您的要求。我们希望将来有机会为您提供更好的服务。Best regards,Hussein AliRooms Division Manager