Mercure Hotels in Inverness

After having two bookings cancelled over the last two years, we finally got to make our trip back to Inverness arriving on the 8th March for two nights as a birthday treat. We were booked on a great package for a two night stay that included breakfast, two course dinner for one night, afternoon tea and a free cocktail at dinner. Check in was easy and we received friendly service from the reception staff, who stored our bags for us until the room was ready, due to us having arrived early on the Caledonian Sleeper train. Our accommodation was in a Royal room which was large and spotlessly clean. The bed was very comfy and super king in size. The afternoon tea was quite nice, with tasty sandwiches etc, but the evening meal in our opinion was exceptional, with very attentive service from the restaurant staff. We had the steak (where there was a supplement) and the salmon, which was absolutely piping hot and just so delicious. The crème brûlée for our deserts were also really enjoyable. There were a list of cocktails to choose from, and you could exchange for wine beer or cider if preferred. The hot breakfast the next morning also was delicious, very tasty and well cooked, and mine had gorgeous scrambled eggs. You could help yourself to juices, drinks and buffet offerings like cereals and pastries etc. The staff overall all provide brilliant, friendly and efficient service after what must have been an horrendous two years. One lady in particular that oversees breakfast, provides exceptional service. Yes this hotel is dated, (if I was being really picky then I’d say some furniture needs replacing), but it adds to the character and charm somehow, and we just love it. This is the second time we’ve stayed here, and certainly will again. Thanks for a lovely stay.

We had some unusual requirements for storage of bikes and having to leave very early in the morning. All staff at this hotel were incredibly helpful and cheerful and nothing was too much trouble. We were even given breakfast extra early to catch the early train. We felt that we were a nuisance but the staff NEVER gave us that impression. They have a great team there.

One of the best hotels is stayed during my visit for a wedding. The welcome was very warm and the room was spotless. The staff were very helpful and kind. A special thanks for the receptionist/housekeeper who checked me in and the breakfast waitress, since they both made feel at home and very safe (as I was a solo traveler). Very close to the city center as well, only 10' on foot.

Friendly and efficient staff. Room was large and comfortable. Decor perhaps a little tired but we e were lucky enough to have a river view. Breakfast very nice but not such a fan of the tick box menu. The time it takes for staff to explain, check and make any amendments could be spent just taking order. I can understand that it is more convenient for the wait staff though in busy periods or with large groups.

The hotel is old, living up to the local architecture, however its facilities are in perfect condition. I found a call! Very polite attendants. There is no private parking, but it didn't work. There is a public car park a few meters away which charges £5 per day.

Very nice hotel, well situated and adequate for our needs, not much can be found at fault with this place staff were pleasant and attended to our request when asked. I would definitely stay here again.

We had an amazing experience at Ness Walk Hotel. Thank you to Kevin and the team for looking after us so well. The food was excellent & service was 5 star. The hotel itself is finished to a very high standard and the rooms are luxurious. We will definitely be returning. All the extra touches like champagne on arrival made it very special. The staff can’t do enough for you.

Hotel location is very good, directly opposite is the main attractions castle, Loch Ness flows through the hotel entrance, walk around, pleasant scenery, breakfast, rooms are large, health is good, clean, there is a Michelin restaurant next to the hotel , But book in advance

We stayed at The Penta from Sunday, July 17 through Thursday July 21, 2022. That Monday, we had a private tour of the Isle of Skye, and got back to the hotel at about 8:30 PM. We were tired and went to the hotel restaurant for dinner at about 8:50 PM, right before it closed. My wife ordered salmon. Huge mistake. At home, we would never order fish on a Monday, and especially not during a heat wave. But, we were on holiday and let our guard down. My wife is a physician (internal medicine), and based on the timing and severity of her symptoms, as well as her prior meal, she is extremely confident the salmon was bad. (My son and I ate burgers.) The next two days were a nightmare. She was in bed all day Tuesday, alternating between vomiting and violent, putrid diarrhea. We had a private tour booked to Glencoe on Wednesday, and were so thankful that it was not a bus tour. Our guide, Andy, stopped often for her, but we finally had to cut the tour short. This was truly disappointing as we flew to Scotland from NY for this vacation. I informed the chef of our suspicion on Wednesday evening. He told me he did not work on Monday night, but would look into it. He seemed genuinely sympathetic, but I never heard back. I also informed the front desk staff, who were similarly sympathetic, but I heard nothing from them, either. I was really disappointed by the utter lack of follow-up. Food poisoning is a serious health concern, and everybody apparently blew it off. If you are considering staying here, let me provide an honest assessment of the hotel below. Restaurant (F) See above. It earned this failing grade. Staff (B-) Over our stay, I interacted with four or five people, and they could not have been more polite and helpful EXCEPT FOR THE UTTER LACK OF ATTENTION TO OUR FOOD POISONING REPORT. i asked for a fan because the hotel, like most in the city, has no a/c. They provided two, which really helped. They were all friendly and nice. I would give the staff a solid A were it not for the food poisoning incident. Amenities (A+) The hotel bar is nice, and features a pool table and very ample, comfortable seating, including couches and tables. I enjoyed playing pool with my son while my wife recuperated in bed. The lounge bathrooms were modern, large, and spotless. The fitness center is quite good, with everything you need for a decent workout, and even has a tv and sound system. Plus, you can reserve the room for an hour. Location (A+) The Penta is a 5-minute walk from the train station, and is really close to wonderful pubs, restaurants, shops, etc. You can walk everywhere you need to be. Room (C-) We paid for the premium room, but there was absolutely nothing premium about it. The room was small, much smaller than we expected after looking at the photos online, and very, very sp****. There are no closets, so you get to hang your clothes on a hipster metal pipe that is attached to a desk. That said, the room was clean and serviced n