alvaro
April 20, 2024
I had a reservation to check in on 4/12/24
My airline changed my schedule so I arrived on 4/11/24 I called and spoke to a receptionist and reserved one more night I told her that I will be at the property around 12am since I was schedule to arrive at 11pm at the airport, she confirmed my reservation,
When I arrived to the hotel I found out that my reserved room was already occupied by some one else and the hotel was full.
It was not comfortable to find onether hotel at midnight and with 3 pieces of luggage.
I ended up sleeping on a couch in my brothers house.
Finaly when I checked in on 4/12/24 the shower drain was clogged, but the most uncomfortable situation was cockroches in the room, i felt something on my face while sleeping and it was a cockroach.
I have been staying at this hotel for few years at least 3 times a year. But I am thinking about finding another hotel.