Residence Inn Irvine Spectrum Reviews

Great staff. Excellent location

Very bad experience! We stayed for seven days in total, one of which was booked through Ctrip. However, after checking in and pre-authorizing our credit card, the hotel increased the pre-authorization several times without any reason, and charged another room after we checked out. I have never encountered this situation in other hotels. After one pre-authorization, the pre-authorization was increased repeatedly without any increase in consumption, with the amount ranging from US$50 to US$120. We were still complaining about the extra room charge for the last day, and the hotel front desk actually plausibly said that it was us who requested to extend our stay by one night. It was indeed extended for one night, but our room rate was paid through Ctrip. For every reason to stay seven nights, you have to pay for eight nights, right? ! Such a big-name company is quite condescending in handling issues and has not yet sent me an email (they promised to send me my purchase details). I will never stay in this hotel again. Other conditions are acceptable, but this kind of service is unreasonable!

The hotel's surroundings are very convenient. In particular, the Ctrip hotel butler provided a lot of help

It was too noisy, like the sound of the air conditioner outside and the equipment in the room. I couldn't sleep all night.

The breakfast was great and the service was very good

After staying in an apartment hotel, I will choose such a hotel for more than a week. It looks simple, but there is enough space. The most important thing is to make something to eat by yourself. The hotel staff are very friendly. For personal reasons, they changed the room twice. They politely said that it is what we should do to make your stay here comfortable, which makes people feel very warm. There is breakfast, but unfortunately I haven't eaten it. Parking is convenient, and it costs 9 dollars a night.

Very good in every way