Guest User
May 5, 2024
Positives first: Great location, clean rooms, lovely view, the a la carte food plentiful and tasty, service staff very friendly. Unfortunately, the rest is not quite right. The rooms and terraces are poorly and spartanly furnished, very noisy: noise from the restaurant, you can hear the neighbor coughing, as well as every step in the rooms and hallways, slept very badly for three nights. Breakfast is 80s standard, if you want a fried egg or something else warm, for example, you have to pay extra. The a la carte food is too expensive, the hotel manager is unfriendly to both guests and staff. You don't feel like a welcome guest who should come back, it's more like you're dealing with guests who you know won't be coming back. With a little hospitality from the hotel management, the shortcomings would be overlooked. There is better on Lake Brienz, even for less money.
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