Hotel Mousai Cancun Adults Only - All Inclusive

Great and modern resort with amazing hospitality from check in with Jose to Alexa abd Eli in concierge . Chef Fabian is amazing with his team and Efrin . Everything is top notch with great food and drinks . Jose the mixologist is amazing and all the roof top bar area . See you again soon

We had the privilege of staying at Hotel Mousai in July 2024. My husband and I traveled alongside our adult daughter and her husband, our son-in-law. To our astonishment, we arrived on the day of the Grand Opening! Anticipating some initial challenges, we were pleasantly surprised to encounter none. Having previously enjoyed our time at Hotel Mousai in Puerto Vallarta, we were eager to experience the newly opened Hotel Mousai in Cancun. Hotel Mousai Cancun is truly exceptional! (And I consider myself quite discerning.) The decor is breathtaking, evoking the feeling of entering a grand palace. Every piece of furniture, artwork, and decor is exquisite and inviting. The restaurant within Hotel Mousai, Noi, offers an outstanding culinary experience. CINTHYA, the hostess, is not only beautiful but also greets us with warmth and elegance. Breakfast is remarkable, and the staff quickly learns your preferences, providing personalized smoothies and juice drinks to kickstart your day. They are willing to accommodate any request, even if it is not listed on the menu. Server ALEX is exceptional and makes breakfast a delightful experience. On our final evening at Noi, we were seated and informed that a surprise awaited us, and we would not need to place an order. CHEF ALEX had prepared a five-course tasting menu exclusively for us! Each course highlighted his remarkable creativity and culinary expertise. The food is undeniably five-star quality! I do not make such claims lightly, as we have visited all-inclusive resorts worldwide. Hotel Mousai stands in a class of its own, and I am not surprised it has earned a five-diamond rating. HERIBERTO, the head waiter, enhanced our experience significantly; he is truly a treasure. We also wish to extend our heartfelt gratitude to the other servers at Noi—JOSE, ABI, and JUAN—for their exceptional service. The experience at the Lobby Bar, led by UZIEL, was exceptional. He crafted the most remarkable cocktails! My husband and son-in-law, both bourbon enthusiasts (bourbon being a challenging request in Mexico), were treated to exquisite bourbon and smoked drinks that UZIEL skillfully prepared. We eagerly anticipated each of his creations, which made our trip truly memorable. His personalized service behind the bar deserves commendation! We dined at all the restaurants on the properties, including Garza Blanca and Villa del Palmar, all of which were commendable. Dao at Garza Blanca is particularly excellent. Additionally, do not overlook the Pear Pizza at Davino! The pools are truly outstanding, embodying five-star luxury. We primarily enjoyed the rooftop pool, where the stunning views and attentive staff enhanced our experience. JAIR treated us with utmost care, ensuring all our needs were met. JUAN and MARCO also provided exemplary service, contributing to our enjoyment. I requested a drink from HM PV that was not available on the Cancun menu, and they went above and beyond to obtain the recipe, preparing it for me

I took my mom for her birthday and had the WORST experience. I emailed both Anel and Elizabeth multiple times before my arrival to make sure the room was wide enough to accommodate my wheelchair and that my transportation from the airport was booked and got no response. When we arrived at the airport, we waited for over an hour and called the hotel only to be told that no transportation booking or reservation was found. My mom contacted Sabby, who sold me the second tier of my membership, told her that she was ungrateful for his help and that once a membership is sold and a reservation is made that he could not help us in any way. We were finally able to book transportation to the hotel and of course the doorways were too small to fit a wheelchair (they were 26 inches wide) and we had to be moved to Garza Blanca. It is very upsetting that, as members who have spent over $75,000, we couldn't get a response back, one of the above people to measure the doorways or to book our transportation. Thankfully, Pablo, who sold me the first tier of my membership, went out of his way to measure the doorways and checked on us the entire time of our stay to make sure we were okay. He is truly God sent and deserves a promotion and a HUGE raise, while the others should be terminated. If you are wondering, this resort IS NOT WHEELCHAIR accessible and if you make a reservation make sure to email and call MULTIPLE times to confirm as the communication is HORRIFIC. Also, if you want to become a member ask to speak with Pablo and absolutely do not buy a membership with Sabby.

This is my second visit to Hotel Mousai. My first visit was to Puerto Vallarta. We were excited to hear they opened a location in Cancun and booked before it opened. I will say the stay did not disappoint. We got the Ultra Corner Suite and the view was breathtaking. Room styling was amazing. Bed and pillows were comfortable. Only slight disappointment was the TV not being a smart TV and it required premium Internet to stream from your phone. Housekeeping: They always made sure that our room looked perfect everyday. Butler: Alexa was our butler and she made sure we were well taken care of every step of the way. She really made our trip no stress. She made sure that our reservations were arranged and even assisted with having us stay a day longer which we ended having to cancel. She is a real rockstar and a real value to the hotel staff Food: Room service food was solid. Eating breakfast at Noi was awesome. The staff was really friendly. The food hall at Garza was disappointing with regards of food options but service was great. Bacados was absolutely fantastic food and service wise and it was our favorite. Blanca Blue was also a really great spot. Service was fantastic. Drinks: Lobby bar staff was absolutely amazing at night. Their on staff mixologist was always willing to recommend drinks and make custom options. Drinks at the pools were awesome. I just appreciate they are made with care and not watered down like other resorts. Pool staff Angel, Alexa, Blanca and others were just amazing. Total rockstars. Our only real annoyance was just being hassled about viewing the time share but I understand that the staff is required to do it and push it my wife and I weren't feeling the best and we got hit up on a day we felt well and my wife didn't appreciate it. We are super thrilled about our stay and definitely recommend this location and all tafer resorts they are elite. We can't wait to go back.

Best all inclusive! Alex server at NOI made our trip! He is the awesome. I can’t wait to go back and see his smiling face. Every morning he remembered our favorite drinks and had a little something special prepared for our group of 9. Outstanding service.

Great time at Hotel Mousai. We just got home from a fabulous week at this beautiful property. We wanted to give a shout out to the Noi restaurant team who served us simply fresh and beautiful meals. A big Gracias to Lily, Heriberto, Jose, Juan, Alex and Abincoo.