Guest User
July 3, 2024
The wife and I just returned from our eighth trip to Beloved and once again it was absolutely amazing. Although it rained most of the time we were there, the staff did a great job of keeping our minds off the rainy weather. While we were waiting for our room, we had lunch at the Taco Truck. If you are unsure what to order, Lupe will make sure you get a combination of tacos that are out of this world. Mex, the bellboy, is very pleasant to talk with and explained everything in detail about the room. Our room was great. Housekeeping did a great job keeping the room clean and with ample fresh towels. The beach concierge's, Claudia, Dennise and Sebastian, met us in the morning with a smile and a handful of towels for our beach chairs. They are very pleasant and willing to help with any issues you might have or just to chat with. You were never ignored by the Beach servers. We always sat in Luis's area since he is our favorite and also consider him a good friend. He is the greatest!! However, I can't forget about Antonio. He would stop and talk with us and ask if we needed anything. These guys looked out for each other and the guests outside of their designated areas. When we would stay at the pool, Elvis did a great job making frequent rounds for orders. You didn't have to wait long for Elvis. The bartenders at the Lobby Bar, Juan and Hugo, will make you any cocktail you ask for. If they are unsure, they will find it. Whenever we see the Bars Manager, Karla, she is always asking if everything is ok or if we need anything. We asked for a bottle of champagne and if we could get the bottle of Merlot in our room switched to a Cabernet. She recommended we try the Merlot and we were not disappointed. Oh yeah, and she got us the champagne. I can't forget Christian, the Customer Service Manager. We have known him since he was a Beach Concierge then the Head Butler. We went to EPM on our Anniversary to eat at Chez Isabelle, our favorite. He surprised us by calling ahead and having the table set for an Anniversary dinner. A total surprise. We asked the staff at the restaurant and they said a little birdie told them. We figured it had to be him. I'm sure I left someone out and if I did, I apologize. The place is so small and when you keep going back, it is almost like going home for a family reunion. The staff is so friendly and welcoming. We are already booked for next summer and maybe the summer after. Trust me, if you are looking for something small and quiet, you won't be disappointed.