Impera Hotel

Location, room, food and wine were great

I am very dissatisfied with the service of this hotel. 1. I booked the hotel for two nights because I believed the hotel's introduction on the Internet. I asked two local taxi drivers to take me to the hotel, but the drivers couldn't find it. In particular, the second driver was waiting for customers in the nearby area and was familiar with the surrounding environment, but he couldn't find the hotel. During the search, the two drivers were very responsible and repeatedly got off the car to ask residents and passers-by near the hotel. No one knew the exact location of the hotel, and they couldn't take me to the hotel in the end. Later, I dragged my luggage and walked around the hotel according to Google navigation, including enthusiastic passers-by to help find it. It took nearly two hours, and finally I had to give up staying in the hotel because of physical exhaustion, which wasted the prepaid two nights' room fee. 2. Because my itinerary changed, I needed to go to the hotel one day in advance. As a result, Ctrip customer service told me that they called the hotel's contact number and sent messages for no less than 10 times, but no one answered or replied, causing me to wait at the airport for two hours. This is a very bad consumer experience.

Stylish hotel and room, very interesting design of the room, you want to look at the details. But the room in fact has no window, as it faces the wall, and is tinted, there is no daylight. An interesting solution for a shower/toilet in a standard room is a glass cube, not transparent, but the audibility is maximum)). Automatic lighting is thoughtfully thought out so as not to bump into it when you get up at night. We did not take breakfast. There is an elevator. Water, tea, kettle in the room, convenient. Quiet place Near Istiklal.

The hotel opened in 2024 has good facilities and a blend of classical and modern decoration, reflecting the owner's careful design. The boss is quite enthusiastic. The hotel is on a back street, so it's not convenient to take a taxi. The front desk didn't speak English, so there was naturally some communication difficulties. Cleanliness is average, sometimes the kettle is forgotten to be washed, and sometimes the toilet paper is forgotten.

The hotel staff are very warm and considerate, making you feel at home. The location is very convenient and you can walk to most attractions. The price/performance ratio is high and I will come again!

Siddetle tavsiye edilir! Cok zor bir yer icin yorum yazma ugrasina girerim ancak bazi yerler sizi yorum yazmazsaniz kotu hissettirir. Her sey cok guzeldi, otel calisanlari oldukca nazik, samimi ve dusuncelilerdi. Cok tesekkur ederiz bu guzel deneyim icin.