Ishak Pasa Palace by Signature Hotels

Very bad experience. The room type we booked was completely different from the room type he gave us after we checked in. We checked in late the night before, and after reporting it to the front desk, the staff said that we could change it the next day; when we went to the front desk again the next morning, the front desk staff actually said: "1. You only stay in Istanbul for one day, so what's wrong with different rooms? Will it cause you any trouble? 2. Our rooms are on different floors, some are big and some are small, but they are all the ones you booked, but the one you got on the sunny side of the second floor is small." Finally, after arguing, they changed it to another one. Before checking out the next day, the day shift staff told my friend that I was very emotional and difficult to communicate... The staff made a lot of excuses, and asked consumers to bear the consequences if they were not satisfied with their plans. If consumers are not satisfied with their plans, they will say that consumers are difficult to talk to. I have never seen such a thing.

Le POSITIF : La localisation. A moins de 2 minutes du Palais Topkapi et Sainte-Sophie. A 5 minutes de la mosquée bleu. A moins de 5 minutes des restaurants, supérette, ... Le personnel de l'accueil. Beaucoup d'hôtel dans ce quartier, donc il y a le choix. LE NEGATIF : Le petit-déjeuner. Sur 6 nuits : 2 pdj sans beurre. la jeune fille qui s'occupe du petit-déjeuner est une honte. Arrivée à 9h55, je lui demande des couverts (Couteaux, fourchettes), sa réponse : Le petit-déjeuner ferme à 10h, je ne vous donnerais pas de couverts. 20 minutes après pas de couverts. Et finalement nous voyons une personne qui va servir seuls les couverts dans un meuble. Nous faisons de même et avons pu manger. Pendant que l'incarnation de l'incompétence de l'hôtellerie prenait son café. Sur 6 nuits, 2 fois la chambre n'a pas été nettoyé. mais nous avons vu à plusieurs reprises la femme de ménage assise dans les escaliers sur son téléphone. Nous étions dans la chambre 1 et les 2 lits simples sont très très petits, pas de fenêtre qui s'ouvre. Le personnel du petit-déjeuner et du ménage ne vous dit même pas "Bonjour". contrairement au personnel de l'accueil qui est agréable. Et si ous voulez de l'eau ou du jus au petit-déjeuner puisque l'on ne vous en propose pas allez vous servir directement dans les frigidaires se trouvant derrière les portes des armoires.

It has been beautifully restored, its innovations have revitalized the historical place, they have created spacious rooms, service with the sincerity of a boutique hotel. Hagia Sophia, Yerebatan Singer, Cable Car line, based on the walls of Topkapi Palace.. Its location and transportation are easy.

Merhaba, My daughter and I had a pleasant stay in Istanbul and at the hotel. Magnificent location, super well located, this hotel has a soul. In addition, all the staff took great care of us. Super professional and super kind. Little extra, the little cats who were there 😊😊we love them. Thanks to all the wonderful memories. Turkish people are super welcoming ❤️❤️❤️❤️❤️❤️ teşekkür ederim

Excellent location of the hotel, friendly staff - this is one of the advantages. Of the minuses: the rooms are kennels, meager breakfasts, no sound insulation, in the 13th room there is some kind of incomprehensible door to the street, which is half closed by a wall and on the sides you can see the street through the cracks, and because of them it is blowing at full speed. The other window does not close and the view from there is to the window of another room, the distance between them is 2-3 meters. The bed is tilted, with the headboard lower. I would recommend choosing other hotels in this price category and we ourselves will not return to this hotel again.

A delightful hotel in the heart of Istanbul. Firstly, all the attractions are as close as possible (3-5 minutes on foot). Secondly, the hotel itself is very stylish, clean and super comfortable to stay. All the details are thought out to the smallest detail, this is what makes it a boutique hotel. A cozy terrace with a restaurant also made the stay more comfortable. Thirdly, these are super friendly and competent staff who helped with any issue and solved all the needs that were during the holiday. Many thanks to the team, and a special thank you to Sebastian for his help and responsiveness in everything! I will be happy to return to your hotel again!