WestSide Residences by Rotana Reviews
WestSide Residences by Rotana
Mahmutbey, Taşocağı Yolu Cad. No: 39-A, Bagcilar, Istanbul, 34218, TürkiyeView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
WestSide Residences by Rotana Guest Reviews
4.1/5
Very Good
44 review
Verified reviewsLocation3.9
Amenities4.3
Service4.0
Cleanliness4.1
Filter by:
Sort by:
All reviews(44)
Positive reviews(30)
Reviews with photos/video(14)
Negative reviews(14)
Guest User
Two-Bedroom Apartment
Stayed in Jan 2025
Couples
1 review
Posted on Feb 25, 2025
I loved the view, the room has a good space and everything was good but I hope you would focus more on cleaning the floor because it was a little dusty, the breakfast was fine but overall loved it and also there was a gym and a pool
Response from Property: Dear Guest,Thank you for your feedback! We're glad to hear that you enjoyed the view, the spacious room, and your overall stay. We will take your comment about cleanliness into consideration and strive to improve in this area. We look forward to welcoming you again.Best RegardsGuest Relation Asst. ManagerVesile Kaya
haha21
Classic One-Bedroom Suite
Stayed in Feb 2025
Other
4 review
Outstanding
Posted on Mar 11, 2025
Very nice apart hotel. U will find all ur needs in the room👌🏻👌🏻👌🏻👌🏻
Izza
Classic Two Bedroom Suite
Stayed in Dec 2024
Family
27 review
Outstanding
Posted on Jan 19, 2025
We love the stay at this place it's very convenient as it's near to express way. They have a great breakfast my families really enjoyed their stay. We hope to come back again
Response from Property: Dear Valuable Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay, found the location convenient, and had a great breakfast experience. It’s fantastic to know your family had a pleasant time with us.We look forward to welcoming you back again in the future!Best regards,
Amira
Classic One-Bedroom Suite
Stayed in Jan 2025
Couples
1 review
Posted on Feb 28, 2025
Not bad , room service is a bit slow , view is nice, need more cleaning
Response from Property: Dear Amira,Thank you for your feedback. We're glad you enjoyed the view, but we're sorry to hear about the delays in room service and cleanliness concerns. Your comments are important to us, and we will work on improving these areas to enhance our guests' experience. We appreciate your stay and hope to welcome you again with an even better experience.Best Regards,Guest Relation Asst. ManagerVesile Kaya
Braxton Brian
Classic One-Bedroom Suite
Stayed in Jan 2025
Couples
1 review
Outstanding
Posted on Mar 1, 2025
It is the best hotel I have ever been to,, they are very friendly, clean, customer service is perfect
Response from Property: Dear Braxton,Thank you for your wonderful review! We're delighted to hear that you had such a great experience with us. Providing a clean, welcoming environment and excellent customer service is our top priority, and we’re glad it made your stay special. We look forward to welcoming you back again soon.Best regards,Guest Relation Asst. ManagerVesile Kaya
Guest User
Classic One-Bedroom Suite
Stayed in Dec 2024
Couples
4 review
Posted on Jan 7, 2025
Service is the best specially hakim and hassan, Hassan is the top person who understand the customer value and how to handle them. For swimming pool you need a cap to cover your head without that you can't swim and then you have to buy it from them which is 400 TR means £5 so swimming is not free and they don't mansion that in advert
Response from Property: Dear Valuable Guest,Thank you for your feedback and for recognizing our team’s excellent service. We’re delighted to hear that you appreciated the hospitality.Regarding the swimming pool policy, we apologize if this was not clearly communicated beforehand. The swimming cap requirement is in place for hygiene reasons, and we will review how we can make this information more transparent for our guests.We appreciate your comments and hope to welcome you again in the future.Best regards,
Guest User
Classic One-Bedroom Suite
Stayed in Oct 2024
Couples
1 review
Posted on Dec 1, 2024
The hotel isn’t very bad. However there are things we wish they have improved, and probably those things influenced our choice of coming again.
1. The location.
The hotel is located in outskirts and very far from places like shops, pharmacy etc. To buy necessities or to have food in a restaurant other than hotel’s you have to walk for like more than 2kms.
2. The food.
We don’t recommend food in the hotel - too expensive for small portions. For two dishes with two beverages we paid almost 100 dollars.
3. The room.
There were no toothbrushes, the kettle was rusty.
The bathroom that had door with no lock, and was right next to bedroom would start smelling like sewage at around 10-11 PM. And would smell like that all night. We wanted to change the room, but the smell would stop for a while but came back later.
4. Amenities
Room had microwave, washing machine and stove which was a huge plus. But every night the power would go off and get back in few minutes. That would happen several times. It wouldn’t cause problems,but every time power comes back on the heater would start working. Which made room really hot.
Response from Property: Dear Valuable Guest,Thank you for sharing your feedback. We sincerely appreciate your input and are sorry to hear about the areas where your experience did not meet expectations. We take all comments seriously and are committed to improving our services based on guest feedback.Regarding the location, we understand that proximity to shops and restaurants is important, and we will consider this in our future planning. We also apologize for the issues you encountered with the room amenities, the food pricing, and the unpleasant odor in the bathroom. These are all points we will address with the respective departments to ensure a better experience for our guests.We hope you might consider giving us another chance to provide you with a more enjoyable stay in the future.Kind regards,Halenur SavaşGuest Relations Supervisor
GOKERNANECIK
Classic One-Bedroom Suite
Stayed in Feb 2024
Couples
10 review
Posted on Mar 13, 2024
Terrible service! Terrible staff!
Read my list of what happened yesterday
1. During check in, we said we are fasting and it is Ramadan as everyone knows. And they said their sahoor buffet will be open at 03:45. When we went there at 03:45 there was nobody and the restaurant was closed
2. I called the reception saying WE ARE IN THE RESTAURANT and it was closed, the reception replied “What are you doing there? “ yes very weird. The reception boy doesnt know even it is Ramadan and what the sahoor mean
3. Our rooms were very dirty and even hair and used soaps were still in the room. It is proving that nobody cleaned it after the people they stayed before us
4. I ordered 2 turkish coffee from room service. The guy said our POS machine can not work and please pay in cash.
5. The television can not work. The technical guy came three times but couldnt fix it
6. The air conditions do not work. The guy came and tried to clean them. After this filter cleaning they began to work. This proved the air conditions were not cleaned at all
Response from Property: Dear Guest,Firstly, we would like to thank you for choosing our hotel.We are sorry we were not able to provide you with the quality of services you deserve.Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon.Kind Regards,Hotel Management
Fekri
Classic One-Bedroom Suite
Stayed in Jan 2024
Family
154 review
Outstanding
Posted on Mar 1, 2024
G rotana. Is a good Hotel. The only problem is the Taxis but the reception of the hotel was Very helpful in ordering a taxi.
Response from Property: Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Pelin Deniz Guest Relation Supervisor Kind Regards,
Mohammed
Classic Two Bedroom Suite
Stayed in Nov 2024
Couples
3 review
Posted on Jan 10, 2025
The staff are rudeeeee
Response from Property: Dear Valuable Guest,We’re sorry to hear that you had a negative experience with our staff. Providing friendly and professional service is very important to us, and we regret if we did not meet your expectations.Your feedback will be shared with our team to ensure improvements. We hope to have the opportunity to serve you better in the future.Best regards,
Mursalsom
Classic One-Bedroom Suite
Stayed in Oct 2023
Solo travelers
2 review
Very Good
Posted on Nov 10, 2023
It’s nice hotel, but because of highway way it’s bit noisy by ambulances and also you can not get into Mall of İstanbul. The outside restaurants little bit far away from the hotel and the hotel restaurant is quite expensive!
Response from Property: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
Guest User
Classic Two Bedroom Suite
Stayed in Oct 2023
Family
1 review
Very Good
Posted on Nov 29, 2023
Staff are great and helpful location is also fine if you have car
Response from Property: Dear Guest,First of all, we would like to thank you for taking the time to share the details of your experience.We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul.We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name.Once again thank you for your visit and we look forward to welcome you back again in the not too distant future.Pelin DenizGuest Relation Supervisor Kind Regards,
Tareq
Two-Bedroom Apartment
Stayed in Jul 2024
Couples
9 review
Very Good
Posted on Aug 26, 2024
Mooi hotel
Response from Property: Dear Guest, First of all, we would like to thank you for taking the time to share the details of your experience. We would like to inform you that your visit has indeed been an honor for our entire team and we are glad for having the opportunity to welcome you at Centro Westside by Rotana İstanbul. We are very happy to know that you were satisfied with the facilities of our hotel and the services of our team during your stay. You can be sure that we will happily share your kind compliments with our team member that you have mentioned by name. Once again thank you for your visit and we look forward to welcome you back again in the not too distant future. Kind Regards,
siu ming
Classic One Bedroom Suite
Stayed in Feb 2022
Travel with friends
8 review
Posted on Mar 19, 2022
Middle of nowhere, need to walk for twenty minutes only for ATM machine. Breakfast is not good. Room is better than I expect, big and clean.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found the room better than expected, with ample space and cleanliness.We appreciate your comments about the surroundings and amenities. We understand that the location may not have been ideal for your needs, and we apologize for any inconvenience this may have caused. Your feedback about the ATM machine and breakfast is duly noted, and we'll certainly take it into consideration for improvements.We value your feedback as it helps us identify areas where we can enhance our services. If you have any further suggestions or concerns, please feel free to reach out to us. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best regards,Hotel Management
Guest User
Two-Bedroom Apartment
Stayed in Nov 2024
Family
1 review
Posted on Jan 5, 2025
The hotel was an alternative to another one we were staying in but which did not have the conditions that were on the platform. Upon arriving we were faced with a huge queue, we had to wait more than an hour to check in, without however having anyone willing to provide any support and especially because we were a family with three children. Unfortunately, we only took care to read the evaluations and notes of some previous customers, who complained about the service, cleanliness and general conditions. It was truly a horrible experience, one of the worst I can remember, I've stayed in two-star hotels with better conditions. Cleaning was the weakest point for us, the hotel is modern and from an intentional chain but, with the treatment they are giving, it will soon be in disrepair due to lack of care. Anyway, we had a lot of problems and bad moments, we can count the nights when we had a quiet night because it gave the impression that people were fighting or breaking furniture in the other rooms. We also had an embarrassing situation in which the receptionist in the breakfast room came to meet us in the middle of our meal, saying that we hadn't paid for the accommodation with breakfast, even if we hadn't, it would be more convenient to wait for us to finish and then make this approach on the way out. . I had to interrupt my meal, go to reception and after everything they said it was a misunderstanding. I haven't seen this type of approach for local citizens and I've seen this trend a lot for non-locals and especially black people. I don't want to influence anyone, it's simply my opinion of someone who paid to have a peaceful vacation and actually came to rest at home.
Original TextTranslated by Google
Response from Property: Dear Guest,First of all, thank you for sharing your feedback. We are truly sorry to hear about the issues you experienced. Ensuring our guests have a comfortable and enjoyable stay is extremely important to us, and we regret that we did not meet your expectations.We will address the long check-in wait, cleanliness concerns, and the misunderstanding during breakfast with our relevant departments to make improvements. Providing equal and high-quality service to all our guests is our top priority, and we will be more attentive to this matter.We hope to have the opportunity to welcome you again in the future with a much better experience. Thank you once again for sharing your thoughts with us.Best regards,Guest Relation Asst. ManagerVesile Kaya