Vasiliy03
February 19, 2025
My sister and I stayed at this hotel for 2 days. Location, interior, view, everything is good. The staff is friendly and speaks Russian.
What was disappointing was the very cold room, since the air conditioning system only worked for cold. And since we were there in the cool season, the room was cold. They could not warm up the room. They offered us a heater, which is strange, because when you choose a 5-star chain hotel, you want comfort, and not an unregulated heater, which you will freeze when you turn off, and you cannot leave it on all night, since it is too stuffy.
We asked to move, it is strange that the staff did not offer this. The new room was a little warmer, not much. In general, given the availability of rooms, it is very strange that even with a change in room category they did not move us to a warmer room. And they did, since they were on vacation with friends and everything worked fine for them.
And a very strange system in the SPA. At first they said that it was paid, even visiting the hamam. And since this is not my first time in a hotel of this chain, I expressed indignation that usually visiting the hamam and sauna is free. To which I was offered free access from 9 to 10 am, which they have a priori. The best service in chain hotels is definitely in Russia.
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