Guzelyurt Mah. Haramidere, Karayolu, Kuzey Yanyol No: 5-7 E-5, Esenyurt, Istanbul, 34515, TürkiyeView Hotel Details
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Ibis Istanbul Esenyurt Guest Reviews
4.1/5
Very Good
84 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(84)
Positive reviews(78)
Reviews with photos/video(8)
Awesome stay(23)
Clean and tidy(15)
Friendly owner(14)
Great location(12)
Negative reviews(6)
TRAVELER S
Double Room Non smoking
Stayed in Apr 2024
Business travelers
16 review
4.0/5
Very Good
Posted on 4 Mei 2024
Good hotel and location. Good services and reasonable fares.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
S
Double Room Non smoking
Stayed in Jul 2024
Family
2 review
4.5/5
Great
Posted on 20 Jul 2024
Good hotel, good location just need some staff to carry luggage to rooms
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Aslan Otel Müdürü ibis Istanbul Esenyurt
Natalia
Twin Room Non smoking
Stayed in Mar 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on 9 Apr 2024
Good service, very friendly workers, the hotel is a bit boring there's nothing to entertain you, but overall good experience.
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Anonymous User
Double Room Non smoking
Stayed in Agt 2023
Family
24 review
3.0/5
Posted on 29 Agt 2023
The hotel is far from the tourist attraction ice
Near highway
The bed sheets are dirty
The hotel sent me an invoice after my departure
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Mohamed Ahmed Ateia Elhabib
Twin Room Non smoking
Stayed in Apr 2024
Solo travelers
23 review
4.5/5
Great
Posted on 6 Apr 2024
Front desk staff is very courteous and professional
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Anonymous User
Double Room Non smoking
Stayed in Feb 2023
Business travelers
20 review
4.5/5
Great
Posted on 16 Feb 2023
Comfortable bed, breakfast is ok, overall good impression
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Ahmed Tawati
Twin Room Non smoking
Stayed in Agt 2023
Travel with friends
24 review
2.7/5
Posted on 29 Agt 2023
Not bad for the price
Far away from the airport and tourist attractions
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Istanbul Esenyurt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Guest User
Double Room Non smoking
Stayed in Mei 2024
Solo travelers
1 review
3.7/5
Posted on 19 Jul 2024
Rated good service
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Aslan Otel Müdürü ibis Istanbul Esenyurt
EkaKuz
Double Room Non smoking
Stayed in Feb 2023
Business travelers
18 review
4.7/5
Amazing
Posted on 27 Mar 2023
Hotel has a nice location if you need to be in Esenyurt area, very easy to get to the new airport, breakfast is good
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Guest User
Twin Room Non smoking
Stayed in Feb 2023
Family
1 review
4.5/5
Great
Posted on 11 Feb 2023
The hotel was clean and well maintained and the staff were friendly and helpful.
The room, although a bit small was clean and comfortable and the standard was up to what I would expect from an international hotel chain.
The wifi internet needs to be upgraded as it was slow and stopped altogether at times.
Response from Property: Hello Dear; All our priority is to make you more comfortable and more comfortable. You can be sure that a report has been prepared on the feedback from you and it has been forwarded to the necessary places. We would be honored to see you again among us. Emre Front Office Asst. Supervisor
PETER SOOBONG
Twin Room Non smoking
Stayed in Feb 2023
Family
2 review
3.7/5
Posted on 6 Feb 2023
The hotel was clean. It's what you expect from Ibis international brand. The rooms were clean, breakfast buffet was superb with many options of both hot and cold items. The lobby, restaurant, and lounge was all nicely renovated and modern. It's close walking distance to several malls and restaurants. We chose this hotel because it was in a busy area but close to the international school where our children had a basketball tournament. Dinner options were great at the nearby Marmara Park Mall.
My biggest complaint was the check-in process. I checked in with my 13-year old daughter. Upon check-in, they asked for passport or local identity card. I had mine in my wallet, but i forgot my daughter's. Usually, in hotels in Turkey, if you forget to bring it, they ask you to show a copy. I showed them on my phone a copy of her id. But it took so long for the check-in person to make phone calls and verify if this was okay. First of all, nowhere in any of the confirmation emails did it say we needed to bring this, especially for a minor. And it took way too long for us to get our room key and check-in. I don't know what they would have done? Were they gonna ask my 13-year-old daughter to sleep outside, or in the lobby? Even if I didn't have a copy, they should have gone above and beyond in customer service to allow her to stay. I personally know that they just need her identity details to report every night to the authorities who is staying in their hotel. They can easily try to work with me and make us feel comfortable. My other complaint was the speed of the wifi in my room. Several times, there was no connection, or I got kicked off, and had to login again. Don't expect great streaming on your devices in this hotel.
Response from Property: Hello Dear, First of all, I would like to inform you, our valued guests, that your feedback is very important to us. All of my teammates will be provided with the necessary training to be more careful and attentive so that you do not encounter the same problem in your next stays. Kind Regrads, Emre Front Office Asst. Supervisor
Guest User
Double Room Non smoking
Stayed in Des 2022
Couples
1 review
5.0/5
Outstanding
Posted on 1 Jan 2023
The hotel location was perfect and so was everything about the hotel. Just a really pleasant trip even though it was new year's eve in the most crowded city in the continent. We stayed in one of the corner rooms on the higher floors, and that was spacious and had a nice view. Highly recommended.
Response from Property: Dear 双人床房 禁烟, first of all, we would like to note that your comments are very valuable to us. You can be sure that we will produce a solution based on your comment that you are writing. Kind Regrads, Emre Front Office Asst. Supervisor
FrankChan868
Double Room Non smoking
Stayed in Apr 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on 28 Apr 2024
Very good hotel
Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the ibis Istanbul Esenyurt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bergen Suyuncu Otel Müdürü ibis Istanbul Esenyurt
Samir Ismayil
Twin Room Non smoking
Stayed in Nov 2022
Solo travelers
1 review
4.2/5
Very Good
Posted on 27 Nov 2022
There was not wifi internet. They promised to mend it. But they did not do
it. During 4 days I was forsed to use very expencive mobile internet wia roaming.
Response from Property: Dear _TXGBh9****, first of all, we would like to note that your comments are very valuable to us. You can be sure that we will produce a solution based on your comment that you are writing. Kind Regrads, Emre Front Office Asst. Supervisor
Guest User
Double Room Non smoking
Stayed in Okt 2022
Solo travelers
2 review
5.0/5
Outstanding
Posted on 29 Okt 2022
Its a very cozy , comfortable hotel without any noise in the lobby and rooms
Strongly recommended especially with affordable prices .
Response from Property: First of all, we would like to note that your comments are very valuable to us. We are honored to welcome you.Kind Regars,EmreFront Office Asst. Supervisor