Raffles Istanbul Reviews

The best hotel in Istanbul! The hotel is connected to Zorlu Center which has all the Luxury shopping brands and several dining options to choose from. The hotel itself is clean, best customer service, and has all the facilities you need. The Spa is really recommend as it is one of the largest in Istanbul.

We had a very unpleasant experience with stuff at the lobby , being there for Christmas Eve , me & my sister decide to eat inside the hotel rather to go out so at 10 pm we came down to the lobby where there is lounge area , for almost 15 minutes we saw that the lounge staff is passing us without asking if we want to order so I called one of the waitress and she came toward us with furious gestures before I start asking she said to me do you have a room in the hotel and I said yes , she continues what’s your room number and I replied , again with the cold face and rude behavior she continues ‘ under the name ?’ And I replied, she turned back to her desk without asking us what we would like to order and From her desk she went straight to reception to verify my information!!! My jaws dropped when I saw this , really rude & unprofessional behavior I was in complete shock that she even went to reception to verify the information, but the worst part was that after she verified and actually saw that we are the guest of the hotel she turned back to her desk and continued ignoring us , I never ever seen in my entire life a waitress permits herself to act like this with 5 star hotel guests, at this point we asked another waitress that if she can took our order , we then asked her if the hotel have another restaurant and she replied yes but the kitchen is closed after 10:30 pm , I don’t recommend this hotel for anyone that wants to enjoy the hotel facility, the staff are not guest friendly, the dining section is in some floor but for person like me that wants more easy snacks and chill area wasn’t really good option, not to mention that when we came back to our room we really felt so heavy and frustrated by this behavior, we were supposed to go today to lounge before departing but as for yesterday experience we just decide to check out soon and leave the hotel because we didn’t like to tolerate the attitude of this waitress ( she is the short women with short brown hair ) I suggest the general manager to see the video of yesterday and review their staff!

Perfect hotel Location، cleanliness, and the the best service Even they give us the till 6 pm bacause the flight was at 9:00 I've been in Istanbul in luxury hotels But the raffels is the best ever in all the details

Nice location

I can only recommend this hotel to anyone who is in Istanbul. Right next to a shopping center top top

The hotel is very new, the rooms are luxuriously and tastefully decorated, and every detail is in place. The children's products are especially thoughtful. In addition to a complete set of toiletries, there is also an age-appropriate T-shirt. The toys delivered to the room were also well maintained. The staff in the housekeeping department are polite and considerate. When they hear us leaving the house in the morning, they will come over to greet us. The power cords and clothes in the room will be neatly stored. The breakfast staff was a little lacking, there was a separate menu for hot food, and the wrong one was served twice on one day. But the food quality and presentation are impeccable. Downstairs is Zorla. I really like a hotel like this that is close to a mall and is convenient for dogs.

Good location and good service

Old hotel

it was wonderful to stay at raffles, the staff were kind and helpful on every occasion, they gave little gifts to my 11 month old son and I thank them infinitely for this. They made a welcome card for me and my wife and also for our son. Balloons and lots of games for him and for me and my wife some souvenir photos printed. The hotel is right in the middle of a shopping center where you can find everything you need, not far from every place of interest. I thank everyone and I hope to be able to return soon to this magnificent place

My stay at Raffles Istanbul in July was nothing short of extraordinary. The hotel offers stunning, panoramic views of the city and Bosphorus that take your breath away, especially at sunset. The level of luxury is truly unmatched, but what made my stay even more memorable was the impeccable butler service. From personalized attention to anticipating my needs, the butlers went above and beyond to ensure my experience was flawless. Every detail was taken care of, allowing me to fully relax and enjoy my time. I can't recommend Raffles Istanbul enough for those seeking both elegance and top-notch service. I'll definitely be back!

Nice spacious room with balcony. The breakfast was delicious. The spa treatments we had were very very good. The best facial ever! We also loved the balinese massage. Many thanks to the front desk employee of the spa and the spa manager. We were disappointed that there was a renovation at the outdoor pool. They immediately offered solutions and thought along with us. Very attentive! The other staff members were also great and especially the butler manager with whom we had a nice conversation about other Raffles property.

I used the Rocca Restaurant at the Raffles Hotel for breakfast with my friends.Fantastic hotel with a great location in the heart of Istanbul. We received a great service from Mr. Rahim with great breakfast options.I recommend this experience to everyone

Raffles is our home in Istanbul. Everyone from the concierge Erdem, Mete and Deniz are the best in customer service and always are a text away. Butler team has been excellent. Merve, Mehmet and all the team are great In customer care and needs…. The breakfast team is exemplary in their service providing top notch service each and every time. I’m so sorry I cannot remember everyone’s name but you all are great. The best part is we feel like family when we come here. The gentlemen in the front are always so helpful. Mr. Murad, Arman, Gokhan, Murad K…….everyone is wonderful. See you soon!

Raffles Istanbul is an exceptional wonderful hotel that we are always choosing to stay in! Mr Furkan Aktay the Front office supervisor always succeeded to make us feel at home considering Raffles our destination in Istanbul This time it was my mother’s birthday and he surprised us with the best birthday ever at the Bosphorus lounge Can’t find words to thank him for the exceptional hospitality