Burgu Arjaan by Rotana Reviews
Burgu Arjaan by Rotana
Altayçeşme, Samanyolu Sk. No: 23, Maltepe, Istanbul, 34843, TürkiyeView Hotel Details
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Burgu Arjaan by Rotana Guest Reviews
4.2/5
Very Good
54 review
Verified reviewsLocation4.1
Amenities4.1
Service4.2
Cleanliness4.2
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Positive reviews(42)
Reviews with photos/video(6)
Negative reviews(5)
AbdulQadir MUHAMMED
City View Compact Studio
Stayed in Apr 2024
Business travelers
2 review
Posted on Jul 11, 2024
Good but expensive a little bit
Response from Property: Dear AbdulQadir MUHAMMED,Thank you for sharing your feedback.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Best regards,Hakan BAKIRGeneral Manager
Mustafa Alwan
City View Compact Studio
Stayed in Sep 2023
Solo travelers
8 review
Very Good
Posted on Sep 24, 2023
the hotel is great but the checkin was very slow
Response from Property: Dear Mustafa Alwan,Thank you for taking the time to share your feedback. While I wish you had a better experience, from your feedback we will know our weak points to improve it. Please make sure that your comments have been passed on to the appropriate department for corrective action. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.With RegardsHakan BakirGeneral Manager.
Dr. Ahmed Alramli
Classic Studio
Stayed in Dec 2023
Family
13 review
Posted on Jan 20, 2024
Good location
Response from Property: Dear Dr. Ahmed Alramli, Thank you for sharing your feedback. It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests. The whole team looks forward to welcoming you back soon. Best regards, Hakan BAKIR General Manager
Guest User
City View Compact Studio
Stayed in Mar 2022
Travel with friends
29 review
Amazing
Posted on Mar 30, 2022
Clean and comfortable.
Response from Property: Dear Guest,Thank you for sharing your feedback on [INSERT SOURCE NAME].I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Best regards,Hakan BakirGeneral Manager.
Guest User
Sea View One Bedroom Suite
Stayed in Jun 2024
Family
1 review
Very Good
Posted on Jun 20, 2024
The room is clean and tidy, but the service did not leave a great impression. Arriving with my husband and child, we did not immediately receive a third set of towels and bedding to make a bed for the child (I booked taking into account the fact that the child is with us at once). incredible in the room, but the air conditioner coped with it after about half an hour, and in general, the staff is friendly, polite and tried to provide the maximum after requesting the right to them 😊
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Response from Property: Dear Valued Guest,First and foremost, we sincerely apologize for the issues you encountered during your stay. We will investigate the delay in providing the necessary items in your room, and please rest assured that we are taking steps to ensure this does not happen again.We are, however, pleased to hear that our staff made efforts to assist you during your time with us. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Best regards, Hakan BAKIR General Manager
Karimjan
Classic Studio
Stayed in Jul 2024
Business travelers
1 review
Very Good
Posted on Jul 20, 2024
A nice hotel
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Response from Property: Dear Karimjan,Thank you for sharing your feedback.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Best regards,Hakan BAKIRGeneral Manager
mehmethan atıcı
City View Compact Studio
Stayed in Nov 2021
Family
1 review
Posted on Nov 26, 2021
A normal Hotel may vary for everyone. It's not like a hotel concept, but it's beautiful
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F S
Stayed in Aug 2024
Family
Outstanding
Posted on Aug 28, 2024
Beautiful facilities with lots of lovely places to chill out including a gorgeous pool. The room was perfect, bathroom and kitchenette facilities had everything we needed. The bed was very comfortable. We loved the stunning view from our room on the thirteenth floor. Great food and service in all the restaurants including room service with a delicious buffet breakfast. The main reason we will be returning to Burgu Arjaan are the staff. All the members we engaged with were very efficient, kind and friendly. Naz from the front desk helped me with my terrible experience with a taxi driver who tried to scam me with loads of detours to ramp up his tariff. Naz dealt with the very rude taxi driver and then put me in a different taxi with a driver they could trust. It is not often you get such kind support from staff the way Naz assisted me. Much appreciated! The hotel is on the Asian side of Istanbul in Maltepe district, two minutes from the Metro station. The public transport is excellent. Clean facilities and thankfully is all air conditioned. There are lovely local cafes two minutes from the hotel with many grocery stores too. Looking forward to our next stay at Burgu Arjaan.
6/8
Response from Property: Dear Valued Guest, Thank you for sharing your feedback on Tripadvisor. I am truly pleased to read your positive comments about services and I wish to assure you that I will not miss thanking all my colleagues who made your visit a memorable one. Thank you once again and we look forward to welcoming you back to Burgu Arjaan. Best regards, Hakan Bakir General Manager
Maria M
Stayed in May 2024
Solo travelers
Posted on May 28, 2024
I recently stayed at your hotel and found the location to be excellent. However, I was extremely disappointed with the cleanliness, particularly in the spa area. The spa, which should be one of the cleanest parts of the hotel given its high usage, was unfortunately in a terrible state. The showers were not functioning properly, the sauna was not clean, and the steam room had an unpleasant odor. For a hotel of your caliber, this is unacceptable. Proper and frequent cleaning is essential to ensure the health and safety of your guests. I urge you to address these issues immediately, as the current conditions are not only unpleasant but also pose a risk of illness due to germs. Please take the necessary steps to maintain the high standards expected of a five-star establishment. Sincerely,
Response from Property: Dear guest, Thank you for taking the time to provide feedback about your recent stay at our hotel. We are pleased to hear that you enjoyed our convenient location, but we deeply regret to learn about the cleanliness issues you encountered in our spa area. Please accept our sincerest apologies for the inconvenience and discomfort you experienced. The cleanliness and functionality of our spa facilities are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. Your observations regarding the showers, sauna, and steam room have been taken very seriously. We have already taken immediate action to address these concerns. Our maintenance and housekeeping teams have been notified and are working diligently to ensure that all spa facilities are thoroughly cleaned and maintained to the highest standards. Additionally, we are reviewing our cleaning protocols and schedules to prevent such issues from occurring in the future. Your feedback is invaluable to us as it helps us identify areas where we can improve. We are committed to providing an exceptional experience for all our guests, and your comments will assist us in upholding this commitment. Once again, we apologize for any inconvenience this may have caused and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with the flawless experience that you rightfully expect from our hotel. Sincerely, Hakan Bakir General Manager
Hoora M
Stayed in Oct 2024
Solo travelers
Outstanding
Posted on Oct 3, 2024
Mustafa is so helpful and he is so nice , and he is so good. He help us too much . He brought to us extra bed , and he is very kindly ang friendly . He is one of the good guy I had ever seen. I can say he us very nice person . I want to thanks him here. Hopefully
Response from Property: Dear Guest, Thank you for sharing your feedback on tripadvisor.com.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations. We look forward to welcoming you back. Best regards, Hakan BAKIR General Manager
Rosie Y
Stayed in Sep 2024
Solo travelers
Outstanding
Posted on Sep 20, 2024
Amazing service I am so happy. Room is immaculate and I would definitely recommend. Housecleaning, room service, doctors/nurses everything is top service, I could not be any happier with my stay. Staff are so friendly and I was worried about coming alone but I feel so safe and comfortable.
Response from Property: Dear Guest, Thank you for sharing your feedback on tripadvisor. At Burgu Arjaan by Rotana & Tango Arjaan by Rotan, we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again. Best regards, Hakan BAKIR General Manager
Sarah O
Stayed in Sep 2024
Family
Outstanding
Posted on Sep 9, 2024
The cleaning crew Alrahal and Sinarba were very thorough in their work and were very pleasant. I had a great stay. The receptionists and other staff were very friendly and helped us with everything we needed. The breakfast was delicious too.
Sibrodt
Stayed in May 2024
Business travelers
Outstanding
Posted on May 23, 2024
Great place for business conventions - the European team loved there! Very friendly staff, comfortable and quiet rooms, excellent installations for meetings, delicious food. Their hiring of young people to introduce them to professional life is super interesting: Musab and Raida were very friendly and helpful during my stay.
V4724XOsuew
Stayed in Apr 2024
Family
Posted on Apr 7, 2024
Treacherous hotel. Tripped very badly on arrival, unmarked step and slippery rug. Still in position a week later when I left. Emsar on Receptionist, rudest staff member just laughed when I badly injured myself. Room lock would not open, took 2 security guards to cut us out an hour later. Iron blew up and fused all electrics. Main corridor carpets atrocious, just view my attached photos and it is like this throughout the hotel. Not allowed in 24 degrees to put a lounger in the sun and read and could not use pool without purchasing a swimming cap, what a joke. This hotel is run by THE most unhelpful staff I have ever had the misfortune to meet. Davil in the restaurant would not allow me to take breakfast to my ill daughter in our room even though I had paid for it. Was worn out by the end week of the week just trying to have a swim and sit in the sun, with no success. Book somewhere else!!!
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. We are deeply concerned to hear about the challenges you experienced during your stay, and we sincerely apologize for any inconvenience caused. Upon investigation, we found some discrepancies in your feedback. Our team regularly inspects and maintains all areas of the hotel to ensure they meet the highest safety standards. Additionally, we do not have a policy requiring the purchase of a swimming cap to use the pool unless you have it on your own and we apologize if there was any misunderstanding regarding this. We regret any issues you encountered with the room lock and the iron and assure you that these have been addressed with our maintenance team to prevent future occurrences. We strive to provide a comfortable and enjoyable experience for all our guests, and we are sorry to hear that we fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything else you would like to discuss or if you plan to visit us again, please do not hesitate to contact us directly. Warm regards,
Grant S
Stayed in Mar 2024
Travel with friends
Very Good
Posted on Mar 26, 2024
The rooms were nice and bed comfortable. However, there was a noise coming from somewhere not in our room that was annoying and kept us up. There was no cutlery in the room. The service in the restaurant was polite swift and helpful. Edanur was very helpful always smiling and nothing was to much when asked. Very polite and service was always with a smile. Would come back to the hotel in the future Thank you Grant
Response from Property: Dear Anthonia1902, Thank you for sharing your feedback on tripadvisor.com. It is truly a pleasure to read how fantastic your visit was at Burgu Arjaan. Thank you for all your kind comments and I look forward to welcoming you again in the future. Best regards, Hakan Bakir General Manager