Lionel Hotel Istanbul Reviews

Response from Property: Dear Guest , Thank you very much for choosing Lionel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly. Best Regards, Guest Relations Mısra ÖZÇELİK

Response from Property: Dear Veronika,Thank you so much for your wonderful feedback. We're thrilled to hear that you had an absolutely great experience with us. It's fantastic to know that you enjoyed the spacious rooms, daily cleaning, and our breakfast offerings. We truly appreciate your comments. We understand that our location may not be ideal for everyone, but we’re glad to hear it didn’t overshadow your overall satisfaction. Should you need assistance with anything during your next stay, or if you'd like help exploring the nearby attractions, please don't hesitate to reach out. We hope to welcome you back soon!Best Regards,Alp MumcuFront Office Manager

Response from Property: Dear Joud Al Saidi ,Thank you very much for choosing Lionel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly.Best Regards Guest Relations Manager Birsen BAHADIR

Response from Property: Dear Guest ,We would like to express my sincere gratitude for choosing to stay at the Lionel Hotel and for sharing your valuable feedback with us. Since guest satisfaction is our priority, your comments are very important to guide us to continuous improvement. We have thoroughly discussed the problem you experienced during your stay with all relevant department managers and staff. Based on these evaluations, we will take the necessary measures to provide a better experience to our esteemed guests and make improvements in the quality of service. We would love to have the opportunity to learn more about your concerns and address them directly. We would like to ask you to contact us via the phone number +90549-527-45-00 and we would like you to know that we are sincerely looking forward to meeting with you as soon as possible.We really hope to have the chance to regain your trust in us and welcome you back to have a more positive experience in the future.Best regards,Birsen BAHADIRGuest Relations Manager

Response from Property: Dear Guest ,Thank you very much for choosing Lionel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with hotel colleagues.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have special requests for your next visit, please do not hesitate to contact us directly.Best RegardsGuest RelationsMısra ÖZÇELİK

Response from Property: Dear Guest , Thank you very much for choosing Lionel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly. Best Regards, Guest Relations Mısra ÖZÇELİK

Response from Property: Dear Guest,Thank you very much for choosing Lionel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly. Best Regards,Guest RelationsMısra Özçelik

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that your overall stay was okay, but we are sorry to learn that there were aspects of your experience that did not meet your expectations.Regarding the discrepancy between the room photos and the actual room, we understand your concern. We will be in the process of updating our online images to better reflect the current room setup. The absence of a carpet in your room, which was shown in the photos, will be reviewed to ensure consistency moving forward.We truly appreciate your feedback and hope to have the opportunity to welcome you back in the future, where we can provide you with a more satisfactory experience.Best Regards,Front Office ManagerAlp Mumcu

Response from Property: Dear Guest,Thank you so much for your wonderful feedback. We are thrilled to hear that you had such a positive experience during your stay with us. It's fantastic to know that our helpful and kind staff, spacious family suite, and the amenities like the two bathrooms, gym, and Turkish bath made your time with us enjoyable. We are especially glad you loved the beautiful views and our in-house baked biscuits!We truly appreciate your kind words about our team, and we will be sure to share your compliments with them. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Best Regards,Alp MumcuFront Office Manager

Response from Property: Dear Beatus ,Thank you very much for choosing Lionel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly.Best Regards Guest Relations Manager Birsen BAHADIR

Response from Property: Dear Guest, Thank you very much for choosing Lionel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly. Best Regards, Guest Relations Mısra Özçelik

Response from Property: Dear Guest, Thank you for taking the time to evaluate our hotel. And while we are truly dissapointed to see that we were unable to meet your expectations at all, we would very much like to know the causes thereof in order to make necesary improvements. We hope we can have the opportunity of welcoming you back in order to demonstrate our best services. Sincerely,Zara Ashyrova Guest Relations Representative

Response from Property: Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Kind Regards,Alp MumcuFront Office Manager

Response from Property: Esteemed Guest, We are sorry for the delayed response.At the outset we would like to share our sincere appreciation for your generous comments. We were so delighted to know that you felt like home at our hotel and mentioned all points of our services. Feedback such as yours is very valuable and provide a motivation for the team members of Lionel Hotel Istanbul. As you have shared on your review, our staff and breakfast are some of the highlights of our hotel. It will be always our pleasure to welcome you as our guest. Sincere regards,Zara AshyrovaGuest Relations Representative

Response from Property: Dear Valued Guest,First of all, we would like to sincerely apologize for the delayed response.Thank you for your review and for staying at Lionel Istanbul Hotel.We are sorry about the situation with the smell in the bathroom. We wish you had contacted us at that time and we would have been happy to come up with best solutions for you. However, please accept our sincere apologies for all the inconveniences you may have had during your stay here with us. As for the staff, your remarks were taken into serious consideration and we would like to take the opportunity to tell you that since then we have improved our services a lot. We hope that you will choose us again and we will certainly make sure you are well taken care of this time.Kind regards, Zara AshyrovaGuest Relations Representative