Süleyman Demirel Blv No: 7, 34494 İkitelli Osb/Başakşehir/, Basaksehir, Istanbul, 34494, TürkiyeView Hotel Details
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Hilton Mall of Istanbul Guest Reviews
4.2/5
Very Good
94 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.0
Service4.0
Cleanliness4.2
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All reviews(94)
Positive reviews(30)
Reviews with photos/video(5)
Negative reviews(2)
bokul abdul
Two Double Room
Stayed in Jan 2025
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 19, 2025
We stayed for a night. It's was nice and clean. Was near my meeting location
METINER
Stayed in Jun 2022
Business travelers
5 review
2.0/5
Posted on Jun 15, 2022
Booked a completely different room and got a standard room instead. No refund, no apology nothing. I travel a lot and I often choose Hilton Hotels but this time I was disappointed.
Response from Property: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We appreciate you taking the time to express valuable feedback regarding your visit, as it is instrumental in helping us identify the areas in which we can potentially improve. I am sorry to hear that we could not meet your expectation this time. Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times. Your feedback has been carefully reviewed and our Department Heads have been informed on these issues to improve the overall guest satisfaction. In order to provide superior service and hospitality for our guests under all circumstances, we will be taking your review into careful consideration. I would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, Ipek IzmirliFront Office Manager
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emir
King Room
Stayed in Jun 2022
Solo travelers
48 review
3.7/5
Posted on Jun 19, 2022
Nice hotel
Response from Property: Dear Valued Guest;We would like to thank you for your recent stay at Hilton Mall of Istanbul. We appreciate you taking the time to express valuable feedback regarding your visit, as it is instrumental in helping us identify the areas in which we can potentially improve. I am sorry to hear that we could not meet your expectation this time. Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times. Your feedback has been carefully reviewed and our Department Heads have been informed on these issues to improve the overall guest satisfaction. In order to provide superior service and hospitality for our guests under all circumstances, we will be taking your review into careful consideration. I would like to thank you once again for selecting our hotel in Istanbul and I hope to have the pleasure of welcoming you to Hilton Mall of Istanbul in the nearest future. Kind Regards, Ipek IzmirliFront Office Manager
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Ericlinn8
King Room
Stayed in Jan 2025
Business travelers
62 review
4.5/5
Great
Posted on Jan 11, 2025
Facilities: Complete
Sanitation: Clean
Environment: Beautiful
Service: Not bad
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Guest User
King Room
Stayed in Dec 2024
Other
3 review
3.5/5
Posted on Jan 5, 2025
Checked in on December 31st, parking was 250 lira, checked out on the 1st, parking increased to 350 lira. Overall, no merits, no merits, no value for money.
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Guest User
King Room
Stayed in Jan 2025
Business travelers
6 review
4.0/5
Very Good
Posted on Jan 14, 2025
Close to a very large shopping mall, cleaning could be better, breakfast is average
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Mo noer
King Room
Stayed in Nov 2024
Business travelers
9 review
3.5/5
Posted on Dec 16, 2024
Hotel has a great location but unfortunately it is not worth the price
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Anonymous User
Deluxe King Room with Terrace
Stayed in Jul 2024
Business travelers
48 review
3.5/5
Posted on Sep 13, 2024
The service is confusing. They often forget to replenish toilet paper and bottled water when cleaning.
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Guest User
King Room
Stayed in Jan 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jan 4, 2024
The room was nice, the service was great, and it was very comfortable!
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Guest User
Two Double Room
Stayed in Mar 2024
Family
5 review
4.2/5
Very Good
Posted on Mar 9, 2024
The location is excellent, close to the Mall of Istanbul, and the reception is good. A varied, abundant and elegant breakfast7
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Guest User
King Room
Stayed in Mar 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The room is bigger, the facilities are more complete, and the service is better
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Moge
Two Double Room
Stayed in Oct 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 3, 2024
A very beautiful living experience
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Guest User
Two Double Room
Stayed in Aug 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Sep 17, 2024
The room is large, comfortable and clean
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Guest User
Deluxe Two Double Room
Stayed in Aug 2023
Family
4 review
2.0/5
Posted on Aug 20, 2023
Bad review! I have already paid the room rate in advance through Ctrip, but the hotel deducted the room rate from my credit card without permission, and did not recognize it.
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Anonymous User
King Room
Stayed in Jul 2023
Business travelers
6 review
3.5/5
Posted on Sep 29, 2023
The customer's negotiated price is actually cheaper than the regular price on Ctrip's official website