Doubletree by Hilton Istanbul Umraniye

Doubletree by Hilton Istanbul Umraniye Reviews

Doubletree by Hilton Istanbul Umraniye

Yamanevler, Haldun Alagaş Cd. No: 2, Umraniye, Istanbul, 34000, TürkiyeView Hotel Details
Doubletree by Hilton Istanbul Umraniye
Doubletree by Hilton Istanbul UmraniyeDoubletree by Hilton Istanbul UmraniyeDoubletree by Hilton Istanbul Umraniye
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Doubletree by Hilton Istanbul Umraniye Guest Reviews

4.6/5
Great
48 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.9
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All reviews(48)
Positive reviews(46)
Reviews with photos/video(6)
Awesome stay(10)
Clean and tidy(8)
Great location(7)
Convenient for shopping(7)
Awesome rooms(5)
Negative reviews(2)
Guest User
Deluxe Family Room
Stayed in Aug 2024
Family
4 review
4.7/5
Amazing
Posted on Aug 14, 2024
I arrived with my car and they have a special parking area in the mall what is very good. The room was very clean and good.
Response from Property: Dear Guest, Thank you very much for your nice comments! Your satisfaction is important to us. We will be happy to welcome you again. Regards, Hotel Management
Sherien
Twin Guest Room Non Smoking
Stayed in Aug 2024
Couples
6 review
5.0/5
Outstanding
Posted on Oct 9, 2024
Very good hotel and nice staff. Location is perfect, close to metro.
Response from Property: Dear Guest, firstly We would like to thank you for choosing to stay in DoubleTree by Hilton Ümraniye. As a valued guest, your nice comments and appreciation about the hotel always encourage us. Hoping to welcome you back, I thank you very much for your appreciation and stay in DoubleTree by Hilton İstanbul Ümraniye.Regards, Hotel Management
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Ibrahim Shakeel
Queen Family Guest Room
Stayed in Apr 2024
Family
7 review
2.7/5
Posted on Apr 17, 2024
Very average experience in this hotel, the bed was comfortable but the bathroom was very average not like a five star hotel. Plus point was it’s connected to the canpark mall avm so can just go down and enjoy in the mall
Response from Property: Dear Guest,First, thank you for taking the time to share your experience. Your feedback is extremely valuable to improve our service quality and eliminate deficiencies. However, it really saddens us to see that your experience did not meet your expectations, we understand your disappointment in this regard, and we deeply apologise. The satisfaction of our valued guests like you is one of the most important priorities for us and you can be sure that we will take the necessary steps regarding your negative experience. We will work with our team to resolve the issues you experienced and ensure you have a more positive experience on your future visit. We will carefully review this experience to provide you with a better service. We sincerely apologise for the negative experience you have had again and would like to state that we will do our best to regain the trust of our valued guests like you.Sincerely regards,Hotel Management
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Ibrahim Shakeel
Twin Guest Room Non Smoking
Stayed in Apr 2024
Family
7 review
3.5/5
Posted on Apr 9, 2024
The hotel was more of a four star experience. The pool was open only for adults no children pool no suana
Response from Property: Dear Shakeel,First of all, thank you for choosing our hotel. Your feedback is extremely valuable to improve our service quality and eliminate deficiencies. However, it really saddens us to see that your experience did not meet your expectations, we understand your disappointment in this regard, and we deeply apologise. The satisfaction of our valued guests like you is one of the most important priorities for us and you can be sure that we will take the necessary steps regarding your negative experience. We will work with our team to resolve the issues you experienced and ensure you have a more positive experience on your future visit. We will carefully review this experience to provide you with a better service. We sincerely apologise for the negative experience you have had again and would like to state that we will do our best to regain the trust of our valued guests like you.Sincerely Regards, Hotel Management
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omar
King Guest Room
Stayed in Apr 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on May 19, 2024
It was a great stay and the hotel is very clean
Response from Property: Dear Guest, Thank you for your feedback! We are very happy to hear that you found our hotel immaculate and our staff excellent. Ensuring the satisfaction of our guests is our top priority and we are very happy that we were able to fulfil your expectations. We appreciate your comments about the outdoor area and will take them into consideration for future improvements. We will be pleased to welcome you again soon. Regards, Hotel Management
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Guest User
Twin Guest Room Non Smoking
Stayed in Jan 2023
Business travelers
1 review
4.7/5
Amazing
Posted on Jan 11, 2023
Perfect location and simply parking and entering for mall
Response from Property: Dear Guest,Thank you very much for your nice comments! Your satisfaction is important to us. We will be happy to welcome you again. Regards, Hotel Management
Veysel61
Twin Guest Room Non Smoking
Stayed in Sep 2022
Family
24 review
5.0/5
Outstanding
Posted on Sep 18, 2022
Nice hotel, clean rooms and helpfully staff. Easy to find and good location.
Response from Property: Dear Guest Thank you very much for your nice comments! Your satisfaction is important to us. We will be happy to welcome you again. Regards, Hotel Management
Mohammed AL Sarahin
Twin Guest Room
Stayed in May 2022
Business travelers
18 review
4.5/5
Great
Posted on May 27, 2022
Very nice hotel, I advice to book. Very clean, wonderful and quite location
Response from Property: Dear Guest, Thank you so much for your wonderful review! It's truly heartening to hear that you enjoyed your stay with us. Delivering exceptional service and ensuring our guests have a memorable experience are our top priorities. We look forward to welcoming you back soon! Best regards, Hotel Management
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Guest User
King Guest Room
Stayed in Dec 2022
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 3, 2023
Super
Response from Property: Dear Guest,Thank you very much for your nice comments! Your satisfaction is important to us. We will be happy to welcome you again. Regards, Hotel Management
Guest User
Twin Guest Room Non Smoking
Stayed in Dec 2024
Solo travelers
28 review
5.0/5
Outstanding
Posted on Jan 11, 2025
The most important thing is the good location. The elevator can go directly to the shopping center, where eating, drinking, playing and shopping are super convenient. I must stay here next time. The shopping center is too close
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much for your nice comments! Your satisfaction is important to us. We will be happy to welcome you again. Regards, Hotel Management
Guest User
Twin Guest Room Non Smoking
Stayed in Dec 2024
Business travelers
1 review
3.1/5
Posted on Dec 19, 2024
The table in the room broke itself, the glass fell and broke, and we had to pay 5,000 lira (about 140 US dollars) for a very simple glass table. The table in the room broke itself, the glass fell and broke, and we had to pay 5,000 lira (about 140 US dollars) for a very simple glass table.
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Response from Property: Valued Guest,Thank you for your feedback. We always prioritize our guests' satisfaction while addressing any issues that may arise. The matter regarding the glass table was handled in accordance with our hotel policies, as these types of damages are resolved based on standard procedures.We appreciate your understanding and cooperation and look forward to welcoming you back to our hotel.Kind Regards,Hotel Management
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Guest User
King Guest Room
Stayed in Oct 2024
Business travelers
2 review
4.8/5
Amazing
Posted on Oct 31, 2024
The room is quite clean, the location is high, connected to the mall, less than 100 meters walk to the subway station, and taxi orders nearby are also very fast. The hotel check-in is also very worry-free, with welcome cookies. The trouble is that because the hotel is connected to the mall (the mall needs security checks, but I don’t know if other hotels that are not connected to the mall also need security checks), so you need to go through security checks every time you enter the hotel. In addition, the plug of the washbasin sank a little when I first moved in, and the dirty water flowed slowly. Later, I asked the front desk to repair it, but it couldn’t be pressed down... I think there are not many hot options for breakfast, which are not suitable for Chinese stomachs, and there are not many fresh fruit options
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Original TextTranslated by Google
Response from Property: Dear Guest, firstly We would like to thank you for choosing to stay in DoubleTree by Hilton Ümraniye. As a valued guest, your nice comments and appreciation about the hotel always encourage us. Hoping to welcome you back, I thank you very much for your appreciation and stay in DoubleTree by Hilton İstanbul Ümraniye. Regards, Hotel Management
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vivianliu301
King Guest Room
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 15, 2025
Very comfortable, with shopping malls more convenient
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much for your nice comments! Your satisfaction is important to us. We will be happy to welcome you again. Regards, Hotel Management
Guest User
Twin Guest Room Non Smoking
Stayed in May 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Facilities: quite complete, with basic living facilities. Hygiene: clean and tidy. Environment: there are large shopping malls around, shopping is very convenient. Service: except for the high price, everything else is OK, there is security at the entrance and exit.
Original TextTranslated by Google
Response from Property: Dear Guest Thank you very much for your nice comments! Your satisfaction is important to us. We will be happy to welcome you again. Regards, Hotel Management
Guest User
King Guest Room
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
Very clean, very tidy. Definitely quality service.
Original TextTranslated by Google
Response from Property: Değerli Misafirimiz, nazik geri dönüşünüz ve puanlamanız için çok teşekkür ederiz. Siz değerli misafirlerimizin memnuniyeti bizim için son derece önemlidir. Bir sonraki konaklamanızda da sizi otelimizde karşılamaktan memnuniyet duyarız. Saygılarımızla, Otel Yönetimi.
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