Mövenpick Living Istanbul West

Mövenpick Living Istanbul West Reviews

Mövenpick Living Istanbul West

Evren, 1500. Sk. No: 12, Bagcilar, Istanbul, 34212, TürkiyeView Hotel Details
Mövenpick Living Istanbul West
Mövenpick Living Istanbul WestMövenpick Living Istanbul WestMövenpick Living Istanbul West
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Mövenpick Living Istanbul West Guest Reviews

4.3/5
Very Good
70 review
Verified reviews
Location4.0
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(70)
Positive reviews(58)
Reviews with photos/video(10)
Awesome stay(6)
Negative reviews(2)
Guest User
Two-Bedroom Deluxe Room
Stayed in Nov 2024
Travel with friends
1 review
1.5/5
Posted on Nov 25, 2024
I made a booking with them and choose the wrong date .. I called the hotel to change the date they told me we cant but you can book for the correct date and submit a cancellation request for the wrong one and we will refund you  I did what I was told . when I submitted the cancellation request for the wrong date they answered by saying cancellation request is not allowed  This tells you how professional is this hotel
Alexei K
Deluxe Room, 3 Bedrooms
Stayed in Nov 2023
Family
17 review
3.0/5
Posted on Dec 14, 2023
This is the second time we have stayed at this hotel, and unfortunately the repeated experience turned out to be worse than the first one. We were offered a two-story room on the first and basement floors. The room itself is very large in size, with 3 bedrooms. Nicely decorated and furnished. There are all the amenities, a kitchen, a wonderful living room. The hotel provides water and tea and coffee sets daily. However, the excellent quality of the room could not compensate for the discomfort of the stay. There were 2 problems: 1. The ventilation and air conditioning system did not work, so the rooms were very stuffy and the temperature was +25. In one bedroom, where there was no window, it was very uncomfortable to sleep. 2. Directly opposite the windows of the other two bedrooms there will be a booth with 2 dogs that bark non-stop. Very loud. Day and night. Therefore, even earplugs did not provide a comfortable sleep. At the same time, on the first day of our stay they told us that the next day they would change the room, but when we came to do this, they said that there were no rooms available. The hotel breakfast has improved and we really enjoyed it. Fitness zone is nice but the pool has very cold water and it is uncomfortable to use it.
6/9
Response from Property: Dear Alexei,Thank you for taking the time to tell us about your experience, sharing your very kind and detailed feedback with us. First of all, we are deeply sorry for the issues you mentioned in your kind comments, please allow us to express our sincerest apologies.At Mövenpick Living, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback will be carefully read and shared with the related teams and we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
MD RABIUL
One-Bedroom Deluxe Room
Stayed in Nov 2023
Business travelers
9 review
3.7/5
Posted on Dec 22, 2023
Good , as a five star hotel the approach road entering hotel not good
Response from Property: Dear Rabiul Islam,We very much appreciate your kind review with us regarding your stay at Mövenpick Living Istanbul. We look forward to welcoming you back very soon and we hope your next visit will be as pleasant as the previous one.Best regards,
AnnaZz
Two-Bedroom Deluxe Room
Stayed in Jan 2024
Family
4 review
4.5/5
Great
Posted on Jan 22, 2024
Very good 👍🏻
Response from Property: Dear Guest,Thank you for choosing Mövenpick Living Isanbul and sharing your kind rating on this platform. We are looking forward to welcome you back in near future.Kind regards
Guest User
Two-Bedroom Deluxe Room
Stayed in Dec 2023
Family
8 review
3.0/5
Posted on Dec 25, 2023
Although the front staff manager Furkan tried to help but some staff members should be dismissed. careless and not serious about their work. I have not been given the exact room booked saying it was not available but how come you confirm my reservation then!!?? Also too expensive for what it is! the breakfast is more expensive than Sofitel in Paris!! and still coffee is not included in the breakfast !! what a joke!!
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at Mövenpick Living Istanbul. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mövenpick Living, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will visit us again and give us an opportunity to reverse your most recent negative experience into a wonderful one. Kind regads, Mövenpick Living Istanbul
Guest User
One-Bedroom Deluxe Room
Stayed in Feb 2023
Couples
29 review
5.0/5
Outstanding
Posted on Feb 23, 2023
Upgraded to two room apartment. Clean and comfy
Response from Property: Dear Guest, Thank you very much for taking time to share your kind review with us. We very much look forward to welcoming you back to Mövenpick Living Istanbul very soon. Kindest regards,
Guest User
One-Bedroom Deluxe Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Mar 6, 2024
perfect
Response from Property: Dear Guest,Thank you for your feedback .We always work to improve our service quality by prioritizing guest satisfaction.We hope you have an even better experience on your future visit.Kind regards,Vesile KayaGuest Relations
Снежана Боришкевич
One-Bedroom Deluxe Room
Stayed in Oct 2024
Couples
26 review
4.5/5
Great
Posted on Oct 27, 2024
Overall, the hotel was ok. The room is great, very nice and spacious. But I'm a bit tired already. The food in the restaurant is ok. The staff is good.
Original TextTranslated by Google
Response from Property: Dear Snežana Boriskevich,We are very happy about your positive feedback about our hotel and rooms. It is very important to us that you have a comfortable and spacious accommodation experience. We also take into account your comments about the restaurant and our team; These evaluations guide us in order to always provide you with better service. We would be very happy to see you among us again.Best regards,Vesile KayaGuest Relations
Dilek okan
One-Bedroom Deluxe Room
Stayed in Oct 2024
Couples
21 review
5.0/5
Outstanding
Posted on Oct 11, 2024
We would like to thank the entire team, especially Ms. Vesile. Thank you very much for seeing us as a member of your family ❤️
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Response from Property: Dear Dilek Okan, Thank you for choosing Mövenpick Living Istanbul and sharing your rating. We hope to welcome you back as soon as possible. Best regards, Vesile Kaya Guest Relations
BulentAcar
One-Bedroom Deluxe Room
Stayed in Sep 2024
Solo travelers
15 review
4.5/5
Great
Posted on Nov 5, 2024
Perfect base, a bit far from the main attractions but great value for money
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Response from Property: Dear Acar,Thank you for your positive feedback. We’re pleased to know that you found our hotel to be an ideal base for your stay and that you appreciated the excellent value we offer. While we may be a bit further from some main attractions, we hope our quality and service made your experience worthwhile. We look forward to welcoming you back on your next visit to Istanbul.Warm regards,Vesile KayaGuest Relations
Mustafa Nurettin
Two-Bedroom Deluxe Room
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 4, 2024
It offers comfort beyond the expected comfort, the rooms are very clean and the staff is very attentive.
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Response from Property: Dear Mustafa Nurettin, We are very pleased with your comments about your stay at Mövenpick Living Istanbul. Thank you for your kind words about our team members! You can be sure that we will share your satisfaction with them. Thank you again for sharing your experience and we hope your next visit will be as enjoyable as your previous visit. Kind regards, Vesile Kaya Guest relationships
Voland Volondovich
Two-Bedroom Deluxe Room
Stayed in Dec 2023
Family
1 review
4.2/5
Very Good
Posted on Dec 24, 2023
Friendly staff, nice room. There are no toothbrushes or slippers, but this is not a problem. There was a terrible supply of smoke in the corridor of the room, turning on the hood and opening the windows did not change the situation - this spoiled the overall impression, otherwise it was good.
Original TextTranslated by Google
Response from Property: Dear Voland Volondovich,Thank you for taking time to share your kind review with us. We strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards,
Guest User
Two-Bedroom Deluxe Room
Stayed in Jan 2024
Family
2 review
4.5/5
Great
Posted on Jan 31, 2024
I stayed with my family for 2 days. A decent hotel. I recommend it.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your valuable comment! We were happy to learn that your stay with your family was in a pleasant atmosphere. Thank you for being satisfied with the services at our hotel. We look forward to welcoming you again and offering you a comfortable accommodation experience. Thank you again for your interest and trust. Kind regards Vesile Kaya Guest Relations
BAKR naseer
One-Bedroom Deluxe Room
Stayed in Nov 2023
Couples
17 review
5.0/5
Outstanding
Posted on Nov 9, 2023
Excellent, all-suite hotel🇦🇶
Original TextTranslated by Google
Response from Property: Dear Naseer, We very much appreciate your comments regarding your stay at the Mövenpick Living Istanbul Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Yekaterina S
Stayed in Sep 2024
Solo travelers
5.0/5
Outstanding
Posted on Sep 24, 2024
A good hotel for this price. The nice apartments, and no bad location if you want to achieve airport faster. Reception and bell boy were helpful and hospitable, thank you. by the way a good view from everywhere Room service thank you for all
Response from Property: Dear Yekaterina, Thank you for your valuable comments. We are very happy that you were satisfied with our hotel and liked our services. We are happy that we were able to provide you with a pleasant accommodation experience with the hospitality of our reception and bellboy team, our beautiful view and room service. We hope to see you again as soon as possible. Best regards, Vesile Kaya Guest Relations