Grand Hotel Gulsoy Old City Reviews

Good location but not much clean

Normal hotel, with a good location, underground parking, worth the price!

The location and facilities are good, but they should be more meticulous and clean about the bathroom and sink.

Communication was not correct.

The price is more expensive but it’s ok

The recepestionist are very desprespectful and unfriendly, they behave bad as the majority of turkish , to get into thé pool you have to buy a cap even if you have already pay 300€, thé breakfast IS so basic and poor dont desreverve 4*, and noises in thé room.i dont recommand

Worst hotel ever. Extremely unprofessional staff, very unhelpful, lazy and ill mannered. I’ve never witnessed such evil hotel management in my life. Rooms had the worst stench ever, beds were broken which gave everyone back aches. The single beds were like junior beds with horrendous mattresses. Bedding was dirty, towels were black soiled with dirt. When we asked for tissue hotel staff told us to use toilet tissue which they never replenished. Rooms were extremely small, old and dingy. Didn’t even have ample space to put suitcases. Staff were so rude and unprofessional that we had to bring the suitcases to the rooms ourselves when we checked in and when checking out we had to bring the suitcases out the hotel ourselves because staff refused to help us. Cleaners failed to service the rooms properly. SAVE YOUR MONEY AND PUT TO USE IN A BETTER HOTEL. THIS HOTEL SHOULD BE SHUTDOWN!!!!!

Very very very disappointed with the room in this hotel let me tell you the bad things it included: Dirty bed sheets with stains, damaged walls with marks, expired coffee, leaks from the shower, tv doesn’t work, and broken unfixed smoke Alarm. When I saw these things I was utterly appalled and extremely disappointed there is no luxury and the room is a disgrace the staff aren’t to helpful aswell. If you are thinking about staying DONT STAY HERE!

The stuff were a bit hit and miss some very good as were very non-responsive Spa and wellness masseuse Lila from Georgia recommend her. Provided excellent service with a smile. The manager must be doing something right superbly polite and helpful.

It is a tremendous big-city hotel with a beautiful panoramic view of a magnificent mosque across the street. The view is clear and uninterrupted both night and day. The hotel room is neat, comfortable, and impersonal. It is a clean, spacious area with amenities. Staff members speak English and the local languages. They did not have postal delivery stamps. There is a variety of food and fruits. The staff is efficient. The restaurant at the top of the hotel is outstanding.

Catfish. They showed us something else on the Internet and gave us something else from the start. As we entered the hotel. The manager started arguing with us over card machine. As they don’t accept Amex but they have the sticker on the counter. But I didn’t mind I paid with different card. There was 15 verse including six babies. We had booked out eight rooms they made us wait on the Lord. Love you for two hours. There is the manager call Omar who was so rude and he was being ****** to this Chinese family as well I witnessed. He was saying Ching Chong get out from my hotel. I wanted to step in but my family is already stranded on lobby. Any how the experience was very bad by this manager name Omar. But the other guys who work are very polite and helpful. I think they need to give this guy Omar training.

Worst hotel management ever witnessed. You are actually bullied and threatened by front office manager that if you don't remove an honest review your booking will be cancelled and that is exactly what he did to me. I had a booking from 10th August to 11th August and on 11th morning I went to reception to request a late Check out where I'll pay for the late Check out I am told you gave us a bad review and now want late Check out and they refused. I went online did another booking as my flight was on 11th late night so it was only practical I am in the same hotel and not have to pack up n go another hotel however thr front office manager sent me a text on my WhatsApp asking me to cancel my review and if I don't he will cancel my booking and that is exactly what he did. My fully paid booking he cancelled and kicked us our of the hotel for posting an honest review.

Booked a standard double room and it was awful. Immediately had to ask to change rooms, as the room was tiny, and felt worse than a premier inn or holiday inn unfortunately. We were given a deluxe double room instead but at a charge of 140 euros on top for 3 nights. Noticed the bathroom vent in the deluxe room was mouldy, and also when the temperatures became hotter in the evening the air conditioner was not cooling the room properly so it disturbed our sleep and caused a lot of discomfort negatively affecting the day ahead. For 2 days since landing the toaster was apparently broken in the breakfast area, so would be having eggs for breakfast without proper toast. They could have accommodated guests with alternative toasting via an oven for instance, but no. I complained to customer relations and the young lady who saw to me was VERY GOOD, she listened and provided room upgrade to what they had best on offer at the time. We were then given a room on the 5th floor with a view of the beautiful masjid opposite the hotel, and our window ledge was wide enough for us to sit and enjoy the view. Spa services were also nice, they're separate to the hotel but in the same building. Overall pleasant stay, good location near the Vezneciler metro station 3min walk away so in terms of getting about it was great. Hotel value was certainly not up there, it is overrated and should be slashed half a star.

its good for sleep only, the swimming pool is good and the pool stuff are kind, i called the room service three times to change the towel and they didnt come, nothing to do in the hotel except sleeping